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Face-to-Face Value

January 6, 2021
7 minute read
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Linkedin has introduced a new app; it is called Linkedin Lookup, and advertised as “the fastest way to find and learn about your coworkers.”

If you don’t know who your co-workers are then your Enterprise has big problems, and a LinkedIn app won’t solve them. But Agile can…

The first Value in the Agile Manifesto reads:

Individuals and interactions over processes and tools.”

What does that mean? For some understanding, you might read this excerpt from: Applying Agile Management Value 1: (Agile Project Management For Dummies)

The first core value of the Agile Manifesto is to value individuals and interactions over processes and tools. When you allow each person to contribute unique value to your software development project, the result can be powerful.

… This emphasis on individuals and teams puts the focus on people and their energy, innovation, and ability to solve problems. You use processes and tools in agile project management, but they’re intentionally streamlined and directly support product creation. The more robust a process or tool, the more you spend on its care and feeding and the more you defer to it. With people front and center, however, the result is a leap in productivity. An agile environment is human-centric and participatory and can be readily adapted to new ideas and innovations.
If you do not know who your employees or co-workers are, if you are never with them when they are engaging in their work to note their individual styles and capacities, then you are part of the old corporate way of conducting business, and will not be able to succeed given the current needs that demand a more humanistic approach to problem-solving and increased production – in other words, needs that demand agility.

What does it take to introduce yourself to a co-worker on another floor? What does it take to encourage an individual or team struggling with a creative problem? What does it take to tell someone, face-to-face, their work is well done?

These small interactions can have a great effect on any individual. She/he will feel valued, needed, noticed, regarded, and will likely want to learn and work even harder to increase his/her potential.

In Forbes magazine, January 2015, Steve Denning wrote an interesting article that speaks to the value of “individuals and interactions over processes and tools.

His piece is calledWhy do Managers Hate Agile?

In it, he compares the vertical mindset and approach of corporations, which served them well one hundred and fifty years ago, to the horizontal approach that Agile offered in the late part of the 20th century as a response to changing needs in the world.

Denning writes:

Agile, Scrum and Lean arose as a deliberate response to the problems of hierarchical bureaucracy that is still pervasive in organizations today: falling rates of return on assets and on invested capital, a dispirited workforce and widespread disruption of existing business models.

…the world changed and the marketplace became turbulent. There were a number of factors: globalization, deregulation, and new technology, particularly the Internet. Power in the marketplace shifted from seller to buyer; average performance wasn’t good enough. Continuous innovation became a requirement; in a world that required continuous innovation, a dispirited workforce was a serious productivity problem. As the market shifted in ways that were difficult to predict, static plans became liabilities; the inability to adapt led to “big bang disruption.” In this turbulent context, the strengths of hierarchical bureaucracy evaporated. In this context, businesses and institutions requires continuous innovation.”

Social media apps can be fun and helpful, but they cannot replace human face-to-face interaction. Think about Agile’s first value as a place to begin.

 


 
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