🇬🇧 £845**
🇪🇺 €1145**
🇺🇸 $1145**
🇨🇦 $1395

** Price for Introduction to Real Agility will be billed in Canadian dollars. International prices listed are for reference only based on recent exchange rates.

Introduction to REALagility

ICAgile Certified Professional® (ICP)
for your entire Team

*  Introduction to Real Agility™ classes are guaranteed to run as soon as four people have registered.

Inspire Your Staff to Higher Levels of Productivity (ICP) Register Now

Inspire your staff to higher levels of productivity, quality and happiness: Introduction to Real Agility

This 2-day intensive learning experience provides your staff a results-driven simulation of Agile teamwork. Participants also learn key terminology, the main drivers and challenges associated with Agile, an introduction to Scrum, Kanban and Lean methods, and some of the core concepts behind Agile thinking.

Participants who successfully complete the course will receive the ICAgile® Certified Professional (ICP) certification.


Certification Process:

1. Complete the enquiry form for a Private Introduction to Real Agility™ event

2. Register your team for the BERTEIG learning event

3. Attend a two-day accredited instructor led virtual Introduction to Real Agility™ event

4. After the class, we will submit your name to ICAgile® for certification

5. Access your ICAgile® Certified Professional (ICP) certificate and badge on the ICAgile® website

Who should attend Introduction to Real Agility™:

  • If you are new to agile ways of working or would like to learn the facts from the myths, this course is a valuable foundation on which to grow your career.
  • As a Private course; the Introduction to Real Agility™ gets your team to think outside of the status-quo and encourages them to make meaningful changes in their day-to-day.
  • As a Public course; the Introduction to Real Agility™ is great for networking and learning from peers, and a great start to an intensive path of certification.
  • If you are considering using Scrum or Kanban practices, this is a great opportunity to learn about the fundamental shift in mindset needed to ‘be Agile’ and why it matters before adopting agile frameworks!

Introduction to Real Agility™ is recommended for almost anyone who is part of an Agile organisation; from junior staff to executives. The class is designed in a way to break down barriers that prevent us from learning across different departments and groups.

It is not just essential to learn how to work with Agile and Scrum teams, but to understand the background as to why changes are needed in the first place.

Introduction to Real Agility™ is for :

  • Team Leads
  • Business Analysts
  • Marketing People
  • Project Managers
  • HR Managers
  • Developers
  • Executives
  • Social Media Administrators
  • Procurement Specialists
  • Customer Representatives
  • Operations Managers
  • Executive Assistants
  • Sales People
  • Temporary Staff

Who should NOT attend Introduction to Real Agility™:

People who have little interest in improving work environments or processes, people who are uncomfortable with group exercises and simulations (perhaps you prefer lecture-based instruction).

By successfully attending the Introduction to Real Agility training,  you will be able to:

  • Provide people with a high­-level understanding of Agile, Scrum and Kanban
  • Describe the principles and the human aspect of working with an Agile mindset
  • Describe Agile frameworks using key terminology
  • Talk about the main drivers and challenges associated with Agile
  • Give an overview of Scrum and Kanban and some of the core concepts behind Agile thinking.
  • Fulfill the requirements of the ICAgile® Certified Professional (ICP) Agile Fundamentals programme.

The above list of learning objectives are fundamental to the concepts required in any career in the Agile Delivery space


Participants are provided with a foundation of what is Agile, what it means to ‘be Agile’ over simply following another framework. This class will help an attendee understand next steps and options for them, including Scrum training and certifications.


Internationally recognized ICAgile® Certified Professional (ICP) credential – valid for life!

16 PDUs | 16 SEUs (REP with ICAgile®, Scrum Alliance® and PMI®)

ICAgile® membership for life – we take care of all the paperwork for you.

BERTEIG Benefits:

The BEST informative, practical and inspiring virtual learning environment.
No slides! | In-depth simulation.

Perpetual access to all the content of the course in our learning management system AND all future updates to the course materials.

Free follow-up coaching support from your Agile trainers to make sure that you have confidently understood the learning objectives.

Progress towards advancing your BERTEIG Professional status.

Free “Agile Advice” e-book – Creating High Performance Teams In Business Organizations.

Access to the BERTEIG LMS. Everything you need for your class is prepared by agile experts for you to become familiar with the learning materials before the class starts.

Dozens of supplemental learning resources designed to help you create adaptive product teams in any business

Additional discounts including a “pay-it-forward” discount for your colleagues AND 35% off two critical follow-up courses for Scrum Masters.

Networking opportunities with agile professionals

Mishkin Berteig

Mishkin Berteig Chief Executive Officer and Certified Scrum Trainer

Canada's Best Known & Longest-Standing Certified Scrum Trainer®
Mishkin Berteig leads, mentors, trains and coaches teams and organizations, managers and executives. Mishkin helps organizations become more effective by using methods such as Scrum, Extreme Programming (XP), OpenAgile® and Lean. These methods present the best balance between chaos and bureaucracy; they allow human creativity and problem-solving to flourish in the service of tangible corporate and organizational goals.

Mishkin has over 20 years of professional experience with Agile methods. Mishkin publishes articles and thoughts about agile on Agile Advice. Mishkin has trained people from Canada, the United States, India, China, the Middle East and Europe. Mishkin Berteig is President and co-founder of BERTEIG.

Mishkin Berteig Presenting at PMI Chapter on Agile Project Management

“For the first time in thirty years, I love my work. I wish you had come to help us decades ago!” – Mining Projects Shift Manager at Suncor.

Mishkin Berteig has been improving the lives of managers and their staff since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods (or no method at all) to Agile methods (Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a  primary author of the Real AgilityProgram, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 15,000 people around the world. Courses have been as short as three hour intensive seminars and as long as five day immersive boot-camps, and audiences have ranged from junior team members to senior executives of Fortune 50 organizations. Mishkin has been a Certified Scrum Trainer (CST) since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog with hundreds of articles about management, agility, teamwork, efficiency and creating beautiful work environemnts. Mishkin is also the author of several books including the in-progress “Win As A Manager – Delivering Massive Results, Creating Beautiful Work Environments and Ending Stress”.

Leadership Coaching/Training Highlights:

  • 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
  • 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
  • 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
  • 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
  • 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
  • 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
  • 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
  • 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
  • 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
  • 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
  • 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
  • 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
  • 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
  • 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
  • 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
  • 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
  • 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
  • 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
  • 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.
  • 2021-2022: One-on-One management agility coaching for the senior leadership team of a global luxury brand in the hospitality industry.

Select Client List:

  • Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
  • Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
  • Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
  • Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
  • Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
  • Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
  • Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
  • Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
  • Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
  • Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Mishkin has been trained by the gurus in the Agile movement including Ken Schwaber, Jeff Sutherland, Mary Poppendieck, Esther Derby, and Mike Cohn.

Additionally, Mishkin has co-trained with or co-consulted with Ken Schwaber, Jeff Sutherland, Mary Poppendieck, Sanjiv Augustine and Michael Hamman,

  • Certified Scrum Trainer®, Path to CSP Educator®, CSP-PO, CSP-SM, SAFe Program Consultant
  • ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)
  • Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner
  • BSc, Computational Science


An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

  • Over 23 years practising, managing and coaching Agile Process and Development
  • Over 14 years experience teaching Scrum (and Agile) in a classroom
  • Over 11 years experience applying Agile outside of technology environments

Published Books

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 24 and his youngest is 12. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior surveyor’s assistant in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Selected Presentations

Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

Agile Architecture Master Class” – 20180515 – Private Client

Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

Real Agility for Everyone” – 20170921 – Private Client

Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

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At BERTEIG we love what we do and we are very confident in the quality and delivery of our training.  If our training fails to satisfy your learning objectives, you may make a request for a full refund - no questions asked.
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The ICAgile® learning roadmap provides clear paths for professionals who want to continue their agile journey.


ICAgile® accredited courses meet the highest-level of standards developed by worldwide agile thought leaders.


Adopting an Agile mindset in a class unleashes the brilliance of people and their abilities.

Upcoming Introduction to REALagility

 ICAgile Certified Professional® (ICP)

BERTEIG trainers are highly experienced professionals and they offer this introductory course as and engaging learning experience that is designed to help you with real-life challenges in the workplace.

Don’t settle for average training – send your entire team to get the BERTEIG experience.

I have done various training courses over the years both external and internal to the workplace, I can honestly say this Certified Scrum Master was the best training I have received. It was practical, it didn't feel rushed or watered down. I completed it confident that I could start the next day as a Scrum Master and execute the duties without tripping over my feet too much.

Maja Orlic, Product Manager, September 10, 2020

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    ICAgile® Certified Professional (ICP)

    Prior to arriving in the virtual classroom, you must make time to do some preparatory work and pass the Scrum Foundations Test. You should expect the preparatory work to take about 5 hours. This work and passing the test are required to attend the live portion of the class and for certification.

    • The Purpose of Scrum
    • The Scrum Values
    • The Scrum Roles
    • The Scrum Process
    • The Definition of Done
    • Myth: The Scrum Master is a Project Manager
    • Myth: Sprint Zero is Part of Scrum
    • Myth: Scrum is for IT Projects
    • The Scrum Guide
    • The Agile Manifesto
    • Simulation Subject Matter
    • Scrum Master Responsibility: Sprint Planning Techniques
    • Scrum Master Responsibility: Task Transparency
    • Scrum Master Responsibility: Daily Scrum
    • Scrum Master Responsibility: Basic Retrospectives
    • Instructor Introductions + Networking
    • Requirements for Certification
    • Class Logistics
    • Participant's Introduction
    • BERTEIG Sign-In - Tell Us Why You're Here!
    • Adaptive Product Teams
    • Outcomes for the Live Class
    • Simulation Timing and Reminders
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    • Sprint 1 ScrumMaster Responsibilities
    • Volunteer for ScrumMaster Responsibilities
    • Sprint 1 - Debrief
    • Sprint 1 Customer Feedback
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    • Practice Run Simple Sprint Planning
    • Debrief Simple Sprint Planning
    • Sprint 2 ScrumMaster Responsibilities
    • Volunteer for ScrumMaster Responsibilities
    • Sprint 2 - Debrief
    • Advice about Scrum Master Responsibilities
    • Sprint 2 Customer Feedback
    • Review Customer Feedback
    • Agile Planning Steps
    • Project/Release Planning for the Comic Book
    • Simulation Definition of "Done"
    • Artifact Transparency and "Done"
    • Sprint 3 ScrumMaster Responsibilities
    • Volunteer for ScrumMaster Responsibilities
    • Sprint 3 - Debrief
    • Sprint 3 Customer Feedback
    • Review Customer Feedback
    • Sprint 4 ScrumMaster Responsibilities
    • Volunteer for ScrumMaster Responsibilities
    • Challenge!(STUDENT)
    • Scrum Teams Review
    • Steps to Create an Adaptive Product Team
    • What Did You Learn?
    • Important Course Follow-Up
    • Scrum Alliance
    • CSM Learning Objectives

    Virtual is NOT boring!

    Transform Your Business From Anywhere

    This Certified Scrum Master training was the best online course I've ever taken. The emphasis on pre-work and passing the pre-test was good to help ensure everyone started on the same page regardless of experience. The simulation and team work in a virtual environment was great under the pandemic circumstances. The expectation of everyone actively participating, and Mishkin's and Jerry's knowledge and extensive experiences, contributed to rounding out the experience. I recommend this course whether you have Agile or Scrum background or not!

    Cindy Avrith, Program Manager, Canada Life, June 24, 2020

    Live virtual training is delivered based on the Canadian Eastern time zone (ET) from 09:00 AM to 04:30 PM. People in different time zones can attend this training on following times.

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    Upcoming Introduction to REALagility

     ICAgile Certified Professional® (ICP)

    Learning Event Preparation

    Once you have registered for Introduction to Real Agility (ICP) you will need to become familiar with our virtual learning platform training.berteig.com.

    NOTE: In order to successfully complete this course, you will need access to:

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    You will gain access to the course contents on training.berteig.com once you have registered.

    What are the next steps on my ICAgile® learning journey

    ICAgile® is a certification and accreditation body, not a training company. They collaborate with competent Agile thought leaders throughout the world to develop comprehensive learning programmes that lead people to Agile mastery. BERTEIG is proud to be an ICAgile® approved vendor.

    Before class, you can log in and view your e-learning materials on the BERTEIG LMS system. You will get login details as soon as you register for the class.

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    • The invitation email from ICAgile® comes within 3 business days of the conclusion of the training.
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    • You will continue to have access to the materials from your class, as well as further references on the BERTEIG LMS.

    Common Questions

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        1. Q: How do I become a Certified ScrumMaster® (CSM)?
          A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/csm-certification. The training component of the CSM designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSM in-house private Learning Event.
        2. Q: What is included in becoming a Certified ScrumMaster® (CSM)?
          A: The Certified ScrumMaster® (CSM) online training that we offer includes all the materials that are needed to complete the 'training part' of the certification. There is no extra fee for the CSM online test, it is included in your registration with us. Once you have completed the training, you will receive an email within 1 week to complete the remaining step to get your certification. Full instructions will be provided in class, but don't worry, the test is straightforward! If you want to study, please consider reading the Scrum Guide.
        3. Q: How do I become a Certified Scrum Product Owner® (CSPO)?
          A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/cspo-certification. The training component of the CSPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSPO in-house private Learning Event.
        4. Q: How do I get SAFe® Scaled Agilist Certification (SA) from Scaled Agile®?
          A: Scaled Agile® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scaledagile.com/certification/courses/leading-safe. The training component of the SA® designation is available only by attending BERTEIG’s virtual designated SA in-house private Learning Event.
          We do not offer SAFe® training as a public enrolment course as it is highly contextual curriculum.
        5. Q: Where can I find more information about SAFe® training and certification?
          A: The best source of information is always directly from Scaled Agile at http://www.scaledagile.com. BERTEIG also maintains our own SAFe® FAQ page at https://berteig.com/faq-safe.
        6. Q: How do I become certified as an OpenAgile® Team Member (OATM)?
          A: The OpenAgile Center for Learning is the governing body for this certification. Full details may be found at http://www.openagile.com/TeamMember. The training component of the OATM designation is available either by attending a virtual designated OATM in-house private Learning Event.
        7. Q: How do I become a PMI® Agile Certified Practitioner (PMI-ACP)?
          A: The Project Management Institute® (PMI) is the governing body for this certification. Full details may be found at https://www.pmi.org/certifications/types/agile-acp. The training component of the PMI-ACP® designation is available either by attending a designated virtual PMI-ACP in-house private Learning Event.
        8. Q: How do I become certified as a Team Kanban Practitioner® (TKP)?
          A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/team-kanban. The training component of the TKP designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated virtual TKP in-house private Learning Event.
        9. Q: How do I become certified as a Kanban Management Professional (KMP)?
          A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/kmp-program. Note this is a two-class certification – you must complete BOTH the Kanban Systems Design® (KMP I) class AND the Kanban System Improvement® (KMP II) class. The training component of the KMP® designation is available either by attending BERTEIG virtual public Learning Events or as part of designated in-house private Learning Events.
        10. Q:How do I become a Scrum Inc. Scrum Master Product Owner® (SSMPO)?
          A: Scrum Inc® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://agileeducation.org. The training component of the SSMPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated in-house private Learning Event.
        11. Q:How can I claim my CSM® or CSPO® or SSMPO® class for PDUs from PMI®?
          A: Please log in to your account on the PMI Continuing Certification Requirements System (CCRS) website at https://ccrs.pmi.org and enter the details of your learning experience to claim the hours. Be sure to enter all the details of the class you took (CSM or CSPO or SSMPO) to claim the appropriate PDUs (16 for 2-day and 24 for 3-day).
        12. Q: How can I claim other BERTEIG event PDUs from PMI®?
          A: If you have completed a Learning Event with BERTEIG that has appropriate content e.g. BERTEIG MicroLearning™ you may claim the PDUs as private learning hours on the PMI-CCRS website.
          If asked, you may need to show evidence of registration or attendance for the class. Obtaining PDUs is your responsibility and for more information, please refer to the PMI-CCR Certification Requirements Handbook at https://www.pmi.org/-/media/pmi/documents/public/pdf/certifications/ccr-certification-requirements-handbook.pdf?la=en.
    1. Q: What if I'm shy and don't like interacting with people?
      A: Our virtual Learning Events are highly interactive and we make them safe and comfortable for even the most shy people! Our facilitators are experts in creating an online environment where everyone is encouraged to participate without forcing you to do things or say things that might be uncomfortable. This is not like school. This is not like a university lecture. This is not like a high-pressure business meeting.
    2. Q: What if I'm just coming to get a certification?
      A: Okay! We know lots of people who have come to our virtual Learning Events in the past to only achieve a valuable certification. They have told us in no uncertain terms that it was still the best "course" they have ever attended, they learned far more than they expected to, and that they were excited to apply what they learned as soon as possible. Sure, you can attend just for the certification!
    3. Q: What do I need to do to prepare for the online course?
      A:There are three things you must do beforehand to prepare for BERTEIG online Learning Events.
      1. Complete pre-work at training.berteig.com
      2. Set up Zoom for video conferencing
      3. Get familiar with Miro whiteboard collaboration
      For most Learning Events, there is some pre-work which must be completed before the class begins. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.
      Check the description of your Learning Event to see if there are any special requirements.
    4. Q: Do I need a laptop or can I use my phone?
      A: You will need a laptop or desktop for the BERTEIG Learning events. Handheld devices such as tablets and phones are not suitable for the interactive nature of the classes.
    5. Q: Do you provide copies of your slides?
      A: First of all, we usually don't use slides in our Learning Events - instead we have a moderate number of handouts and these are accessed in one place using the BERTEIG Learning Management System (LMS).
      The only exception to this is the SAFe training classes where we are a delivery partner and the materials come directly from Scaled Agile - in those classes there are typically a lot of slides to go through in the training.
    6. Q: When does my Learning Event start and finish?
      A: Normally our Learning Events start at 9:00am sharp and end by 4:30pm (Eastern Time +5:00 GMT). Some Learning Events may have other schedules. Please read the page about your particular Learning Event to know exactly what time it starts and ends. Be mindful that some courses have a substantial Theory portion that needs to be completed prior to the Classroom start.
    7. Q: Do you offer your virtual Learning Events as private sessions?
      A: Yes. Please contact sales@berteig.com for more information and to receive a quote. Typically 'in-house' virtual sessions are scheduled six or more weeks after a contract has been signed - please ask for a quote as soon as possible if you think your need is urgent!
      We can also create custom online Learning Events for an additional fee. We even do train-the-trainer programs for larger organizations who wish to leverage in-house staff.
      Generally, we avoid doing the CSM, CSPO and SSMPO Learning Events as private virtual classes, and we encourage you to attend with your group to a public scheduled session.
    8. Q: What if I have an emergency and have to leave for some/part/most of the virtual class?
      A: It depends on the emergency. If it is a medical emergency for yourself or a family member, we will work with you to either re-schedule or refund your money depending on circumstances. We don't have a fixed policy about this.
      For work related emergencies, we will not issue a refund, but will offer a spot to you at a future course at a 50% discount rate.
    9. Q: What does it mean when a session is "Guaranteed To Run"?
      A:  Most BERTEIG Learning Events are given this designation, which means that if it's scheduled, we will run the class, even with just a few people registered. We do this to respect the time you have allotted to learning. Occasionally something may prevent us from running the class e.g. a health emergency, however we will do everything we can under normal circumstances to run scheduled classes; we take this seriously and it is our commitment to you.
    10. Q: Do you recommend any supplemental learning resources?
      A: Yes. We have a list of recommended reading for agility that is organized by type of BERTEIG Learning Event.
    1. Q: Does BERTEIG partner with others to advertise and deliver training?
      A: Yes. We partner with training resellers who can reach a different audience than the companies we normally serve. If you have a question about our resellers or if you are interested in establishing a partnership relationship please contact sales@berteig.com.
    2. Q: I am a trainer myself. Can I list my courses on this website?
      A: No. This is one type of partnership that we are considering but have not yet established. If you are interested in this type of partnership, please contact sales@berteig.com.
    We are a referral centric business. And as such, we stand ready, willing and passionately able to serve anybody important to you by giving them perspective, advice, recommendations, and treating them in a very special way.