Improve Knowledge Work Productivity
(KMP I)
Register Now
🇬🇧 £1052*
🇪🇺 €1147*
🇺🇸 $1360*
🇨🇦 $1795

Classes Guaranteed to Run**

* Price will be billed in Canadian dollars. International prices listed are for reference only based on recent exchange rates.
** Kanban System Design® classes are guaranteed to run as soon as five people have registered.

Kanban System Design® is now available worldwide.

As Canada’s leading Agile training company, we’re channeling our 15 years of expertise into new virtual offerings including Kanban System Design®.

Receive the same internationally-recognized certifications with the same excellence you’ve come to expect from BERTEIG in-person training.

Made the right decision taking the course with you, will recommend Jerry Doucett and Berteig to colleagues, hope to be back for KMPII course.

Dehinde Yousef, CTO, Myamber Consulting Inc, July 23, 2020

Kanban System Design badgeThis 2-day course gives you the knowledge and tools to improve knowledge work productivity and provides the foundations to be an effective Kanban professional.

This course, also known as Kanban Management Professional I (KMP I), is the first of two courses towards the coveted Kanban Management Professional® (KMP) credential.

By completing both Kanban System Design® (KMP I) and Kanban Systems Improvement® (KMP II), participants can achieve the KMP credential with the Kanban University® with includes:

  • An Internationally recognized certification – no exam needed, valid for 2 years and renewable with a small fee.
  • A live virtual classroom component with expert trainer and coach; Jerry Doucett.
  • Qualification for the BERTEIG Professional loyalty program if you’ve already taken another training with BERTEIG.

BERTEIG has trained over 12,000 people around the world.

 

Jerry Doucett teaches the KMP I training sessions and as a bonus, he often invites other BERTEIG Agile experts to join and offer their experience from the field.

An Accredited Kanban Trainer, Jerry has trained more than 8,000 people over the past 15 years!

The Kanban System Design® class is for those who take responsibility for improving delivery of products and services to customers of their professional service businesses. It is that simple!

First and second line managers, project managers, product managers, experienced individual contributors and technical experts, Scrum Masters, business unit leaders, C-level executives, their improvement coaches and consultants.

  • If you have been doing Agile or Scrum for years, this course is a valuable supplement that addresses many common challenges.
  • If you are considering using Kanban, this is a great opportunity to learn about the best circumstances to use Kanban, common challenges, what results to expect… and when not to use it!

Who should NOT attend: people who are purely technical with no interest in improving work processes, people who are uncomfortable with group exercises and simulations (maybe you prefer lecture-only), people who don’t want their teams to improve.

 

This course is strongly recommended for Team Leads and HR Managers who are responsible for creating a high performance work environment, Managers who want to transform their organizations, and Project Managers who need to know how to work with Agile and Scrum teams.

Learning Outcomes

By successfully completing this course you will be able to:

  • Design a Kanban system and initiate change with Kanban.
  • Understand the basic concepts of flow, pull, and collaborative improvement.
  • Work with shifting priorities.
  • Deal with interrupt work and multi-tasking.
  • Deal with important but not time-critical work.
  • Avoid having work pile up in one place (or time) while there is a lack of work in another place.
  • Create flow in the work, the information to perform the work, and the teams that do the work.
  • Boost your Agile team performance.
  • Improve the lives of your team members.

The above list of learning objectives are in addition to the basic learning objectives required by the Kanban University®.

  • The BEST informative, practical and inspiring virtual learning environment for actual leaders in Agile businesses
  • Highly sought after certification from the Kanban University®
  • Perpetual access to all the content of the course in our learning management system (LMS)
  • Additional discounts including a “pay-it-forward” discount for your colleagues and friends
  • 14 PDUs | 14 SEUs – BERTEIG is an REP with  PMI® and Scrum Alliance®
  • Dozens of supplemental learning resources designed to help you boost your Agile team performance
  • Progress towards advancing your BERTEIG Professional status (loyalty program benefits)
Jerry Doucett

Jerry Doucett VP Training Services, Senior Consultant and Instructor

Scrum Inc. Scrum Trainer, Accredited Kanban Trainer, Agile Transformation Expert, SAFe Program Consultant® and Enthusiastic Photographer
Jerry Doucett is an Agile transformation advisor with over 25 years of hands-on experience in software and process development initiatives. Jerry has proudly served on numerous enterprise transformations by focusing support on four key success pillars: cultivating in-house expertise on Lean and Agile practices, defining enterprise transformation strategies, building and delivering coaching and training programs, and developing effective relationships between business and IT.

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and
Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

This past January I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Lean Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that has always eluded me is to become a Scrum trainer for a globally recognized certification agency. Now that I’ve been awarded the Scrum Trainer designation with Scrum Inc. I feel I can finally provide a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really looking forward to where this new path may take me and how I may leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. Becoming a Scrum Trainer for Scrum Inc. has finally allowed me to achieve a goal I set almost 10 years ago and I am humbled by this opportunity to represent Jeff Sutherland and his team. Combining that status with my credential from Lean Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 26 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is an Agile transformation advisor with over 25 years of hands-on experience in software and process development initiatives. Jerry has proudly served on numerous enterprise transformations by focusing support on four key success pillars: cultivating in-house expertise on Lean and Agile practices, defining enterprise transformation strategies, building and delivering coaching and training programs, and developing effective relationships between business and IT.

For over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 2,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his latest book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

  • RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO
  • GFSA, London Life Insurance, Great West Life Insurance, Canada Life
  • Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
  • LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
  • MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
  • Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

  • Over 25 years in software and process development initiatives
  • Over 15 years of applying project management practices
  • Over 9 years assisting organizations to leverage Agile and Lean approaches
  • Over 7 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

Book Cover - The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

Kanban Case Study” – 20190121 – Private Event

We are so confident in the quality and delivery of our training, that we offer a guarantee that you will be satisfied with the learning you receive in the class.

 

  • The guarantee is that you will be satisfied with the learning you receive in the class.
  • The guarantee can only be triggered if a participant has attended the full course
  • Yes, it is a money-back guarantee. Those who request it need to complete a “perfection game” feedback before the refund is granted.

Upcoming Virtual Learning Events

Kanban System Design® (KMP I)

  • Kanban System Design® (KMP I) [Virtual Learning] badge

    Kanban System Design® (KMP I) [Virtual Learning]

    30 SEP to 01 OCT 2020 (2 days) - Starting Wednesday - Online - Jerry Doucett

    C$1795.00 Register Now Only 10 Spots left!

    - Improve Knowledge Work Productivity -

    This 2-day workshop - also known as 'Kanban for Real Agility®' - gives you the fundamentals of the Kanban Method® for leaders starting their organization on the gentle path to Real Agility™. This learning event is ideal for you if you are responsible for the delivery of a service. Learn the concepts of flow, pull, classes of service and learn to deal with interruptions and multi-tasking. Learn the Systems Thinking Approach To Implementing Kanban (STATIK).

    This course, known as Kanban Management Professional 1 (KMP I), is the first of two courses towards the Kanban Management Professional (KMP) credential. KMP I is the prerequisite to KMP II. By completing both KMP I and KMP II, participants can achieve the KMP credential with the Lean Kanban University®.

    - Participate in the Get Kanban simulation for immersive learning
    - Design your service's Kanban board with guidance from our trainer
    - Start your Kanban adoption
    - 14 PDUs | 14 SEUs
    - Profile listing on the LKU alumni page
    - Registered Education Provider with LKU
    - Taught by Accredited Kanban Trainers only

    EXCLUSIVE: Free "Kanban for Managers" e-book written by BERTEIG consultants!

    Download your copy of the pre-reading book by David J. Anderson and Andy Carmichael:
    Essential Kanban Condensed: https://resources.kanban.university/guide/

    Please register using a corporate email address, for corporate loyalty program discounts.

    --
    Both KMP I and KMP II must be completed to achieve the designation.

    KMP I
    Read More

    Location:

    Online

    Date:

    Wed 30-Sep-2020
    Thu 01-Oct-2020

    Time:

    09:00 AM to 05:00 PM (EST)

    Trainer:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer
  • Kanban System Design® (KMPI) [Virtual Learning] badge

    Kanban System Design® (KMPI) [Virtual Learning]

    19 to 20 NOV 2020 (2 days) - Starting Thursday - Online - Jerry Doucett & David Vicentin

    Early-bird Discount! C$1795.00 C$1525.75 Until 18-Oct-2020 Register Now

    - Improve Knowledge Work Productivity -

    This 2-day workshop - also known as 'Kanban for Real Agility®' - gives you the fundamentals of the Kanban Method® for leaders starting their organization on the gentle path to Real Agility™. This learning event is ideal for you if you are responsible for the delivery of a service. Learn the concepts of flow, pull, classes of service and learn to deal with interruptions and multi-tasking. Learn the Systems Thinking Approach To Implementing Kanban (STATIK).

    This course, known as Kanban Management Professional 1 (KMP I), is the first of two courses towards the Kanban Management Professional (KMP) credential. KMP I is the prerequisite to KMP II. By completing both KMP I and KMP II, participants can achieve the KMP credential with the Lean Kanban University®.

    - Participate in the Get Kanban simulation for immersive learning
    - Design your service's Kanban board with guidance from our trainer
    - Start your Kanban adoption
    - 14 PDUs | 14 SEUs
    - Profile listing on the LKU alumni page
    - Registered Education Provider with LKU
    - Taught by Accredited Kanban Trainers only

    EXCLUSIVE: Free "Kanban for Managers" e-book written by BERTEIG consultants!

    Download your copy of the pre-reading book by David J. Anderson and Andy Carmichael:
    Essential Kanban Condensed: https://resources.kanban.university/guide/

    Please register using a corporate email address, for corporate loyalty program discounts.
    Read More

    Location:

    Online

    Date:

    Thu 19-Nov-2020
    Fri 20-Nov-2020

    Time:

    09:00 AM to 05:00 PM (EST)

    Trainers:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer
    David Vicentin

    David Vicentin


    Senior Agile/Lean Consultant
    About Trainer
  • Kanban System Design® (KMP I) with Okaloa Flowlab badge

    Kanban System Design® (KMP I) with Okaloa Flowlab

    13 to 15 OCT 2020 (3 days) - Starting Tuesday - Online - Travis Birch

    C$1795.00 Register Now Only 5 Spots left!

    - Improve Knowledge Work Productivity -

    Join Travis Birch in this 3-day workshop that gives you the fundamentals of the Kanban Method® for leaders starting their organization on the gentle path to Real Agility™. This learning event is ideal for you if you are responsible for the delivery of a service. Learn the concepts of flow, pull, classes of service and learn to deal with interruptions and multitasking. Learn the Systems Thinking Approach To Implementing Kanban (STATIK).

    This course, known as Kanban Management Professional 1 (KMP I), is the first of two courses towards the Kanban Management Professional (KMP) credential. KMP I is the prerequisite to KMP II. By completing both KMP I and KMP II, participants can achieve the KMP credential with the Lean Kanban University®.

    - Participate in the Get Kanban simulation for immersive learning
    - Design your service's Kanban board with guidance from our trainer
    - Start your Kanban adoption
    - 14 PDUs | 14 SEUs
    - Profile listing on the LKU alumni page
    - Registered Education Provider with LKU
    - Taught by Accredited Kanban Trainers only

    Download your copy of the pre-reading book by David J. Anderson and Andy Carmichael:
    Essential Kanban Condensed: https://resources.kanban.university/guide/

    Please register using a corporate email address, for corporate loyalty program discounts.
    --

    Experience Kanban; now with the Okaloa Flowlab online simulation!

    KMP1



    Read More

    Location:

    Online

    Date:

    Tue 13-Oct-2020
    Wed 14-Oct-2020
    Thu 15-Oct-2020

    Time:

    09:00 AM to 01:00 PM (EST)

    Trainer:
    Travis Birch

    Travis Birch


    Accredited Kanban Trainer and Principal Consultant
    About Trainer

The 2-day Kanban System Design ® course is for managers, developers, and anyone wanting to learn the fundamentals of the Kanban Method®. This course, also known as Kanban Management Professional I (KMP I), and is the first of two courses towards the Kanban Management Professional (KMP) credential.

By completing both Kanban System Design ® (KMP I) and Kanban Systems Improvement ® (KMP II), participants can achieve the KMP credential with the Kanban University®.

Reviews

  • Average

    Thank you Jerry for a great course and keeping the class focussed, more than I expected from an online course. Having a small class size certainly helped us stay on course, enabling great conversations and knowledge sharing.

    July 24, 2020

    Kanban System Design® (KMPI) Toronto, ON, Canada

    Cheryl Rodrigues

    Scrum Master

    Bank of Montreal

  • Better

    The Kanban System Design course took a subject that I thought I knew a lot about and added many more levels of understanding. I am able to take the lessons learned and implement them in my day to day work and teams that I lead.

    July 23, 2020

    Kanban System Design® (KMPI) Brampton, ON, Canada

    Christopher McFarlane

    Program Manager/ Scrum Master

    Walmart Canada

  • Better

    Made the right decision taking the course with you, will recommend Jerry Doucett and Berteig to colleagues, hope to be back for KMPII course

    July 23, 2020

    Kanban System Design® (KMPI) Montréal, QC, Canada

    dehinde yousef

    CTO

    Myamber Consulting Inc

  • The Best

    Jerry as always is an amazing facilitator! I wish I could work with him again.

    July 23, 2020

    Kanban System Design® (KMPI) Oakville, ON, Canada

    Stuart Oakley

    Founder & Agile Coach

    Useful Change

  • Better

    Kanban System Design was a great online experience, well paced and ran by a thoroughly knowledgeable trainer

    May 28, 2020

    Kanban System Design® (KMPI) Waterford, 27, Ireland

    Leigh Griffin

    Engineering Manager

    Red Hat

  • The Best

    Looking forward to KMP II and beyond!! Thanks Jerry, you were great and a lot of fun!

    May 27, 2020

    Kanban System Design® (KMPI) Toronto, ON, Canada

    Trish Lynch

    Consultant

    Agileconnect

  • Better

    Jerry was a fantastic facilitator and presented the Kanban System Design material in a fun way and at just the right level such that I left confident that I would be able to implement many of the Kanban concepts quickly in my department!

    February 23, 2020

    Kanban System Design® (KMPI) Hamilton, ON, Canada

    Alex Biliski

    Business Systems Analyst

    McMaster University DeGroote School of Business

  • Better

    Kanban System Design opened my eyes to the possibilities for continuous improvement within my organization without being completely disruptive.

    December 14, 2019

    Kanban System Design® (KMPI) Toronto, ON, Canada

    Talyah Gaya

    Project manager

    PwC

  • Better

    Kanban System Design was great. Lots of insights to take back to my organization. Looking forward to the Part II.

    December 14, 2019

    Kanban System Design® (KMPI) Toronto, ON, Canada

    Konstantine Protopapas

    Infrastructure Consultant

    LoyaltyOne

  • Better

    Jerry is a great instructor. He balances classroom training with serious play that result in a deeply engaging and informative Kanban System Design. He provided all the right aspects to have a fun and informative workshop. One of the best workshops I have taken.

    November 04, 2019

    Kanban System Design® (KMPI) Henrico, VA, United States

    Carlos Puche

    Scrum Master / Agile Coach

    Capital One

Read Testimonials for All Trainings

Learning Outcomes

By successfully completing Kanban System Design®, you will be able to:

  • Design a Kanban system and initiate change with Kanban.
  • Understand the basic concepts of flow, pull, and collaborative improvement.
  • Work with shifting priorities
  • Deal with interrupt work and multi-tasking
  • Deal with important but not time-critical work
  • Avoid having work pile up in one place (or time) while there is a lack of work in another place
  • Create flow in the work, the information to perform the work, and the teams that do the work

Agenda

Kanban System Design® (KMP I)

  1. Kanban in action
  2. Key elements of a Kanban system, such as commitment points, work item types, classes of service, explicit policies, cadences
  3. Kanban system mechanics, such as pull, replenishment, delivery
  4. Key Kanban system indicators, such as lead time and cumulative-flow diagram
  5. STATIK: the systems thinking approach to introducing Kanban
  6. Kanban case study
  7. Creating context for change
  8. Demand analysis
  9. Workflow visualization
  10. Discovering and designing classes of service
  11. Replenishment and delivery cadences
  12. Kanban system visualization

Who Should Attend?

Kanban System Design® (KMP I)

The Kanban System Design ® class is for those who take responsibility for improving delivery of products and services to customers of their professional service businesses.

First and second line managers, project managers, product managers, experienced individual contributors and technical experts, Scrum Masters, business unit leaders, C-level executives, their improvement coaches and consultants.

Are you a BERTEIG Professional?

Achieve your BERTEIG Professional designation by attending two or more BERTEIG Learning Events

About Your Instructors

Jerry Doucett

Jerry Doucett VP Training Services, Senior Consultant and Instructor

Scrum Inc. Scrum Trainer, Accredited Kanban Trainer, Agile Transformation Expert, SAFe Program Consultant® and Enthusiastic Photographer
Jerry Doucett is an Agile transformation advisor with over 25 years of hands-on experience in software and process development initiatives. Jerry has proudly served on numerous enterprise transformations by focusing support on four key success pillars: cultivating in-house expertise on Lean and Agile practices, defining enterprise transformation strategies, building and delivering coaching and training programs, and developing effective relationships between business and IT.

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and
Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

This past January I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Lean Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that has always eluded me is to become a Scrum trainer for a globally recognized certification agency. Now that I’ve been awarded the Scrum Trainer designation with Scrum Inc. I feel I can finally provide a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really looking forward to where this new path may take me and how I may leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. Becoming a Scrum Trainer for Scrum Inc. has finally allowed me to achieve a goal I set almost 10 years ago and I am humbled by this opportunity to represent Jeff Sutherland and his team. Combining that status with my credential from Lean Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 26 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is an Agile transformation advisor with over 25 years of hands-on experience in software and process development initiatives. Jerry has proudly served on numerous enterprise transformations by focusing support on four key success pillars: cultivating in-house expertise on Lean and Agile practices, defining enterprise transformation strategies, building and delivering coaching and training programs, and developing effective relationships between business and IT.

For over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 2,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his latest book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

  • RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO
  • GFSA, London Life Insurance, Great West Life Insurance, Canada Life
  • Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
  • LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
  • MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
  • Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

  • Over 25 years in software and process development initiatives
  • Over 15 years of applying project management practices
  • Over 9 years assisting organizations to leverage Agile and Lean approaches
  • Over 7 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

Book Cover - The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

Presentations

Kanban Case Study” – 20190121 – Private Event

Curious?

Register for an upcoming Kanban System Design ® (KMP I) course

Additional Benefits

Kanban System Design ®

kanban-book

All attendees receive a free electronic copy of ‘Kanban’ by David J. Anderson, that outlines how to use Kanban in your existing processes, to catalyze cultural change and deliver better business agility.

You also receive a coupon code for discounts on any BERTEIG-offered learning events which you can pass along to colleagues, friends, family or even use yourself!
BERTEIG Notebook

If you would also like to receive a complimentary spiral-bound journal with zipper pocket, please let us know in the feedback form and we will get one sent out to you.

Each notebook comes with extra BERTEIG Post-It notes and a BERTEIG Sharpie for you to use at work.

essential-kanban-cover1

Attendees can download ‘Essential Kanban Condensed’ by David J Anderson and Andy Carmichael, any time directly from the LeanKanban University website.

This book is now available in 4 different languages.

Loyalty Is Rewarded

BERTEIG Loyalty Program

At BERTEIG, we believe that continuous lifelong learning is a key element to success and achieving excellence.

We developed the BERTEIG Loyalty Program to encourage our clients to develop a culture of continuous learning. The more people you train, the more money you save (simple)!

The discount level you reach by the end of the calendar year is maintained for another full calendar year. As soon as you reach the minimum number of registrations for the next level, you move up and enjoy greater discounts.

The BERTEIG Loyalty Program is available for both Public and Private training.

Starter Program

Register
3 people
=
15%

Momentum Program

Register
10 people
=
20%

Accelerate Program

Register
20 people
=
25%

Enterprise Program

Register
40 people
=
30%

Common Questions

  1. Q: Prices are in what currency?
    A: Canadian dollars. 
  2. Q: What methods of payment do you accept?
    A: Visa, Mastercard and American Express. We do not invoice for training. Under special circumstances we can also accept wire transfers, personal cheques, PayPal and Purchase Orders. Please contact accounting@berteig.com for special payment arrangements.
  3. Q: I need to cancel my place due to... what do I do about it?
    A: If your request to cancel is made ten (10) business days prior to the Learning Event, then you will be issued a refund and your spot will be made available for someone else. Please contact accounting@berteig.com with the order number you wish to have refunded.
    Within ten (10) business days, no refund is possible for any reason, but we will offer you a spot in a future class at 50% of the normal list price (no other discounts will apply).
    In the rare case of family or medical emergencies, please contact info@berteig.com as soon as you can and we will work with you to find a suitable solution.
  4. Q: I need to change the course date I am registered for due to... what do I do about it?
    A: As with cancellation, if your request to change dates is made ten (10) business days prior to the Learning Event, then you can be moved. Please contact info@berteig.com with your name, current course date and requested new course date.
    Within ten (10) business days, no changes are possible for any reason, but we will offer you a spot in another class at 50% of the normal list price (no other discounts will apply).
    In the rare case of family or medical emergencies, please contact us as soon as you can and we will work with you to find a suitable solution.
  5. Q: Can I send someone else in my place?
    A: Yes, you are welcome to change the registration information for a spot in a Learning Event at any time. Please contact info@berteig.com with the details including your own registration information and the full name, email address and phone number of the person who will attend in your place. There is no charge for such a change.
  6. Q: I found "the same" course for less... will you give me a discount?
    A: No, you have registered for a premium learning event with BERTEG, not a clone of some other course.
  7. Q: Do you ever offer discounts?
    A: Yes, everyone who attends one of our Learning Event is given a discount code to use on other courses or to pass along to coworkers, associates, family and friends.
    Also, if you belong to an organization that sends more than 3 people to our training courses, you may be eligible for the BERTEIG Loyalty Program. The more people that attend our training, the higher the discount available. Please contact us at info@berteig.com to find out more.
    Also, we offer "Early Bird" discounts on some Learning Events. We encourage you to register early to take advantage of these offers.
  8. Q: What if I register, then later discover a Loyalty Program discount was applicable. Can I get the discount applied retroactively?
    A: In most cases, yes you can. Please contact info@berteig.com with your order number for which you would like the discount applied and your company details.
  9. Q: Is your training tax deductible and can I get a T2202A slip?
    A: No, our training is not eligible for tax deductions. We do not give T2202A slips. T2202A slips are usually issued from Post Secondary Education Institutions like a college or university. We are not such an institution. Purchasing our training is more like purchasing a book or a ticket to an event.
    1. Q: How do I become a Certified ScrumMaster® (CSM)?
      A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/csm-certification. The training component of the CSM designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSM in-house private Learning Event.
    2. Q: What is included in becoming a Certified ScrumMaster® (CSM)?
      A: The Certified ScrumMaster® (CSM) online training that we offer includes all the materials that are needed to complete the 'training part' of the certification. There is no extra fee for the CSM online test, it is included in your registration with us. Once you have completed the training, you will receive an email within 1 week to complete the remaining step to get your certification. Full instructions will be provided in class, but don't worry, the test is straightforward! If you want to study, please consider reading the Scrum Guide.
    3. Q: How do I become a Certified Scrum Product Owner® (CSPO)?
      A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/cspo-certification. The training component of the CSPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSPO in-house private Learning Event.
    4. Q: How do I get SAFe® Scaled Agilist Certification (SA) from Scaled Agile®?
      A: Scaled Agile® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scaledagile.com/certification/courses/leading-safe. The training component of the SA® designation is available only by attending BERTEIG’s virtual designated SA in-house private Learning Event.
      We do not offer SAFe® training as a public enrolment course as it is highly contextual curriculum.
    5. Q: Where can I find more information about SAFe® training and certification?
      A: The best source of information is always directly from Scaled Agile at http://www.scaledagile.com. BERTEIG also maintains our own SAFe® FAQ page at https://berteig.com/faq-safe.
    6. Q: How do I become certified as an OpenAgile® Team Member (OATM)?
      A: The OpenAgile Center for Learning is the governing body for this certification. Full details may be found at http://www.openagile.com/TeamMember. The training component of the OATM designation is available either by attending a virtual designated OATM in-house private Learning Event.
    7. Q: How do I become a PMI® Agile Certified Practitioner (PMI-ACP)?
      A: The Project Management Institute® (PMI) is the governing body for this certification. Full details may be found at https://www.pmi.org/certifications/types/agile-acp. The training component of the PMI-ACP® designation is available either by attending a designated virtual PMI-ACP in-house private Learning Event.
    8. Q: How do I become certified as a Team Kanban Practitioner® (TKP)?
      A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/team-kanban. The training component of the TKP designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated virtual TKP in-house private Learning Event.
    9. Q: How do I become certified as a Kanban Management Professional (KMP)?
      A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/kmp-program. Note this is a two-class certification – you must complete BOTH the Kanban Systems Design® (KMP I) class AND the Kanban System Improvement® (KMP II) class. The training component of the KMP® designation is available either by attending BERTEIG virtual public Learning Events or as part of designated in-house private Learning Events.
    10. Q:How do I become a Licensed Scrum Master Product Owner® (LSMPO)?
      A: Scrum Inc® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.licensedscrum.com/licensed-scrum-master/. The training component of the LSMPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSPO in-house private Learning Event.
    11. Q:How can I claim my CSM® or CSPO® or LSMPO® class for PDUs from PMI®?
      A: BERTEIG is a Registered Education Provider® (REP) with PMI for the CSM and CSPO courses. Please log in to your account on the PMI Continuing Certification Requirements System (CCRS) website at https://ccrs.pmi.org and choose BERTEIG as your REP when entering in your learning experience. Be sure to choose the appropriate class you took (CSM or CSPO or LSMPO) to claim the appropriate PDUs.
    12. Q: How can I claim my class (non CSM® or CSPO®) for PDUs from PMI®?
      A: If you have completed a Learning Event with BERTEIG that has appropriate content, you may claim the PDUs as private learning hours on the PMI-CCRS website.
      If asked, you may show your official certificate as evidence of attending the class. Obtaining PDUs is your responsibility and for more information, please refer to the PMI-CCR Certification Requirements Handbook at https://www.pmi.org/-/media/pmi/documents/public/pdf/certifications/ccr-certification-requirements-handbook.pdf?la=en.
  1. Q: What if I'm shy and don't like interacting with people?
    A: Our virtual Learning Events are highly interactive and we make them safe and comfortable for even the most shy people! Our facilitators are experts in creating an online environment where everyone is encouraged to participate without forcing you to do things or say things that might be uncomfortable. This is not like school. This is not like a university lecture. This is not like a high-pressure business meeting.
  2. Q: What if I'm just coming to get a certification?
    A: Okay! We know lots of people who have come to our virtual Learning Events in the past to only achieve a valuable certification. They have told us in no uncertain terms that it was still the best "course" they have ever attended, they learned far more than they expected to, and that they were excited to apply what they learned as soon as possible. Sure, you can attend just for the certification!
  3. Q: What do I need to do to prepare for the online course?
    A:There are three things you must do beforehand to prepare for BERTEIG online Learning Events.
    1. Complete pre-work at training.berteig.com
    2. Set up Zoom for video conferencing
    3. Get familiar with Miro whiteboard collaboration
    For most Learning Events, there is some pre-work which must be completed before the class begins. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.
    Check the description of your Learning Event to see if there are any special requirements.
  4. Q: Do I need a laptop or can I use my phone?
    A: You will need a laptop or desktop for the BERTEIG Learning events. Handheld devices such as tablets and phones are not suitable for the interactive nature of the classes.
  5. Q: Do you provide copies of your slides?
    A: First of all, we usually don't use slides in our Learning Events - instead we have a moderate number of handouts and these are accessed in one place using the BERTEIG Learning Management System (LMS).
    The only exception to this is the SAFe training classes where we are a delivery partner and the materials come directly from Scaled Agile - in those classes there are typically a lot of slides to go through in the training.
  6. Q: When does my Learning Event start and finish?
    A: Normally our Learning Events start at 9:00am sharp and end by 4:30pm (Eastern Time +5:00 GMT). Some Learning Events may have other schedules. Please read the page about your particular Learning Event to know exactly what time it starts and ends.
  7. Q: Do you offer your virtual Learning Events as private sessions?
    A: Yes. Please contact sales@berteig.com for more information and to receive a quote. Typically 'in-house' virtual sessions are scheduled six or more weeks after a contract has been signed - please ask for a quote as soon as possible if you think your need is urgent!
    We can also create custom online Learning Events for an additional fee. We even do train-the-trainer programs for larger organizations who wish to leverage in-house staff.
    Generally, we avoid doing the CSM, CSPO and LSMPO Learning Events as private virtual classes, and we encourage you to attend with your group to a public scheduled session.
  8. Q: What if I have an emergency and have to leave for some/part/most of the virtual class?
    A: It depends on the emergency. If it is a medical emergency for yourself or a family member, we will work with you to either re-schedule or refund your money depending on circumstances. We don't have a fixed policy about this.
    For work related emergencies, we will not issue a refund, but will offer a spot to you at a future course at a 50% discount rate.
  9. Q: Do you recommend any supplemental learning resources?
    A: Yes. We have a list of recommended reading for agility that is organized by type of BERTEIG Learning Event.
  1. Q: Does BERTEIG partner with others to advertise and deliver training?
    A: Yes. We partner with training resellers who can reach a different audience than the companies we normally serve. If you have a question about our resellers or if you are interested in establishing a partnership relationship please contact sales@berteig.com.
  2. Q: I am a trainer myself. Can I list my courses on this website?
    A: No. This is one type of partnership that we are considering but have not yet established. If you are interested in this type of partnership, please contact sales@berteig.com.