The three foremost principles of Kanban Change Management are:
- Start with what you do now.
- Agree to pursue improvement through evolutionary change.
- Encourage acts of leadership at all levels.
These principles are deceptively simple. Let’s dig a little deeper.
Start with what you do now.
This principle is essentially about promoting transparency. It promotes a shared understanding of the current process, ie HOW value is delivered to customers. It’s a conversation. Identify your current customers, services, processes, policies, items of work, workflow, artifacts, roles, delivery capability, etc. Talk about them. Understand them. Question them. If you skip this step, you could end up implementing solutions for the wrong problems.
A “customer” is anyone who has a need that is satisfied by any of the items of work currently within the workflow. By “items of work” we mean items of customer-recognizable value. By “workflow”, we mean stages of knowledge generation that all or most of the work items naturally flow through in order to deliver services to customers. By “services” we mean a system that serves the needs of customers.
A workflow is not a value stream. A value stream visualizes hand-offs, a workflow does not. If you are unclear about who your customers are and what they ask you for, or if you are working on things that do not have explicit customer-recognizable value, or if you are still unclear about the difference between a workflow and a value stream, these are opportunities to pursue improvement through evolutionary change.
Agree to pursue improvement through evolutionary change.
You will continue to identify possible opportunities for improvement through your exploration of the first principle. The improved transparency provided by such exploration will make it easier to agree on better evolutionary change improvement decisions and actions.
Encourage acts of leadership at all levels.
Once you have transparency of the current state of your management processes and have agreed on evolutionary change improvements, everyone needs to be encouraged to take the lead on improvement initiatives. Everyone will become better at sensing and responding to feedback from the system you are trying to improve.
All three of these Kanban Management Principles are essential for organizational learning and improvement; more details on this can be found at Kanban University.
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“Value for Value” model.
Kanban System Design® (KMPI)
22 to 23 MAR 2023 (2 days) - Starting Wednesday - Online - David VicentinEarly-bird Discount! C$1795.00 C$1525.75 Until 22-Feb
- Improve Knowledge Work Productivity -
This 2-day workshop - Kanban System Design (KSD) - also known as 'Kanban for Real Agility®' - provides you with the fundamentals of the Kanban Method® . It is designed specifically for leaders starting their organization on the gentler path towards Real Agility™. This learning event is ideal for you if you are responsible for the delivery of a service. Learn the concepts of flow, pull, classes of service, and learn to deal with interruptions and multi-tasking. Learn the Systems Thinking Approach To Implementing Kanban (STATIK) through a multi-step interactive case study review.
This KSD course, (formerly known as Kanban Management Professional 1 - KMP I), is the first of two courses towards the Kanban Management Professional (KMP) credential. The KSD is the prerequisite to the Kanban Systems Improvement course (KSI). By completing both this course (KSD) and the KSI, participants can earn their KMP credential with Kanban University®.
- Participate in a Kanban simulation for immersive learning
- Design your service's Kanban board with guidance from our Kanban experts
- Start your Kanban adoption and in evolving your system
- Earn 16 PDUs | 16 SEUs
- Obtain your Kanban University® KSD certificate
- Completion of this and the KSI class will earn you the Kanban University® KMP credential
- Get a profile listing on the Kanban University® alumni page
- We are a Registered Education Provider with Kanban University® and PMI®
- Taught by and overseen by Accredited Kanban Trainers (AKT's)
EXCLUSIVE: Free "Kanban for Managers" e-book written by BERTEIG consultants!
Download the recommended reading by "David J. Anderson and Andy Carmichael":
Essential Kanban Condensed
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09:00 AM to 05:00 PM (EST)
Senior Agile/Lean Consultant