You can also download the PDF version.
This Kanban diagram is not “official”, but you can use it as a reminder of many of the principles and practices which can be used in the Kanban Method.
I cobbled this Kanban diagram together from various presentations that I’ve delivered over the past few years. Some of them are my own innovations and some have been borrowed from others.
The “Service-Orientation/What We Do For Customers” is something that I found myself drawing on flip charts in almost all of my classes when answering the question “What is a service?”. I intend this as an optional reference rather than as definitive.
Kanban Diagram Acknowledgements
The most significant “borrowed” items are from Alexei Zheglov: “Workflow Mapping” (from Understanding Your Process as Collaborative Knowledge Discovery), “Visualize Flow of Customer-Recognizable Value” (can’t find the source, he drew it on a white board for me once) and the “Demand Matrix” (part of the STATIK A3).
The “Type/Class” matrix is an innovation of students from one of my classes (sorry, can’t remember their names).
Also, special shout out to Mishkin Berteig for the BERTEIG branding-consistent redesign!
Learn More about Kanban
To learn more about Kanban, please join us in our 1-day Team Kanban Practitioner (TKP) class for Scrum Masters, Team Leads and small startup entrepreneurs or in our 2-day Kanban Systeam Design (KMPI) or 2-day Kanban Management Professional (KMPII) classes if you are a manager of a service, multiple teams, a program, at almost any scale in an organization. Senior leadership and executives will also find the KMPI and KMPII valuable.
We also have several more articles about Kanban which should be visible in the list of related articles below…