On Managing Work - Not People (Part II)

July 30, 2020
3 minute read
Read

By James Steele

Part I: On Managing Work – Not People suggested that in low flow efficiency environment the big levers for improving service delivery are in an addressing the amount of time that work spends in a wait state (removing delay). In this post I would like to highlight the commonly seen sources of delay and what we might do about it!

First I would like to offer a cautionary note. Flow efficiency should be viewed as a health indicator of your service – with a low efficiency signalling the likelihood of poor service health in terms of the flow of work. However, don’t make your improvements efforts completely about improving your flow efficiency at the expense of other important fitness criteria – like lead time! If your flow efficiency is improving, but doing so at the expense of unacceptable lead times that are outside acceptable thresholds, then you may actually be making things worse. So consider balancing your flow efficiency metric with a metric like lead time. Use flow efficiency as an improvement driver for your service that provokes important discussions about your service.

These are the commonly seen sources of delay. Be on the lookout for them and look to evolve your services and their policies to help address the delay.

Too Much Work-in-Progress (WIP)
If may not initially be obvious, but working on too many things at once is a big contributor to the delay of work. Making a decision to limit the amount of things you choose to have in progress is an effective way to improve flow efficiency and also improve lead times.

Dependencies
Other than the most trivial type of work, we usually encounter dependencies when trying to deliver customer recognizable work items. Common dependencies are other people, other teams, other companies/vendors, and other services.  In order to improve the flow of work and predictability of your service delivery, it’s important to identify and work towards managing these dependencies. Make the dependencies visible. Measure the impact. Put a price-tag on the delay. Work towards developing Service Level Agreements with internal and external dependencies.

Your service is likely to experience poor flow efficiency and unpredictable service delivery until you are able to manage dependencies. Make them known, understand them, and have important discussions about them.

To be continued…

 


 
If you find this useful, please consider contributing with our
Value for Value” model.

 


 

  • Kanban System Design® (KMP I) [Virtual Learning] badge

    Kanban System Design® (KMP I) [Virtual Learning]

    30 SEP to 01 OCT 2020 - Starting Wednesday - Online - Jerry Doucett

    Early-bird Discount! C$1795.00 C$1525.75 Until 01-Sep-2020 Register Now Only 15 Spots left!

    - Improve Knowledge Work Productivity -

    This 2-day workshop - also known as 'Kanban for Real Agility®' - gives you the fundamentals of the Kanban Method® for leaders starting their organization on the gentle path to Real Agility™. This learning event is ideal for you if you are responsible for the delivery of a service. Learn the concepts of flow, pull, classes of service and learn to deal with interruptions and multi-tasking. Learn the Systems Thinking Approach To Implementing Kanban (STATIK).

    This course, known as Kanban Management Professional 1 (KMP I), is the first of two courses towards the Kanban Management Professional (KMP) credential. KMP I is the prerequisite to KMP II. By completing both KMP I and KMP II, participants can achieve the KMP credential with the Lean Kanban University®.

    - Participate in the Get Kanban simulation for immersive learning
    - Design your service's Kanban board with guidance from our trainer
    - Start your Kanban adoption
    - 14 PDUs | 14 SEUs
    - Profile listing on the LKU alumni page
    - Registered Education Provider with LKU
    - Taught by Accredited Kanban Trainers only

    EXCLUSIVE: Free "Kanban for Managers" e-book written by BERTEIG consultants!

    Download your copy of the pre-reading book by David J. Anderson and Andy Carmichael:
    Essential Kanban Condensed: https://resources.kanban.university/guide/

    Please register using a corporate email address, for corporate loyalty program discounts.

    --
    Both KMP I and KMP II must be completed to achieve the designation.

    KMP I

    Location:

    Online

    Date:

    Wed 30-Sep-2020
    Thu 01-Oct-2020

    Time:

    09:00 AM to 05:00 PM (EST)

    Trainer:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer
  • Kanban System Design® (KMPI) [Virtual Learning] badge

    Kanban System Design® (KMPI) [Virtual Learning]

    19 to 20 NOV 2020 - Starting Thursday - Online - Jerry Doucett

    Early-bird Discount! C$1795.00 C$1525.75 Until 18-Oct-2020 Register Now

    - Improve Knowledge Work Productivity -

    This 2-day workshop - also known as 'Kanban for Real Agility®' - gives you the fundamentals of the Kanban Method® for leaders starting their organization on the gentle path to Real Agility™. This learning event is ideal for you if you are responsible for the delivery of a service. Learn the concepts of flow, pull, classes of service and learn to deal with interruptions and multi-tasking. Learn the Systems Thinking Approach To Implementing Kanban (STATIK).

    This course, known as Kanban Management Professional 1 (KMP I), is the first of two courses towards the Kanban Management Professional (KMP) credential. KMP I is the prerequisite to KMP II. By completing both KMP I and KMP II, participants can achieve the KMP credential with the Lean Kanban University®.

    - Participate in the Get Kanban simulation for immersive learning
    - Design your service's Kanban board with guidance from our trainer
    - Start your Kanban adoption
    - 14 PDUs | 14 SEUs
    - Profile listing on the LKU alumni page
    - Registered Education Provider with LKU
    - Taught by Accredited Kanban Trainers only

    EXCLUSIVE: Free "Kanban for Managers" e-book written by BERTEIG consultants!

    Download your copy of the pre-reading book by David J. Anderson and Andy Carmichael:
    Essential Kanban Condensed: https://resources.kanban.university/guide/

    Please register using a corporate email address, for corporate loyalty program discounts.

    Location:

    Online

    Date:

    Thu 19-Nov-2020
    Fri 20-Nov-2020

    Time:

    09:00 AM to 05:00 PM (EST)

    Trainer:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer
  • Kanban Systems Improvement® (KMPII) [Virtual Learning] badge

    Kanban Systems Improvement® (KMPII) [Virtual Learning]

    26 to 27 NOV 2020 - Starting Thursday - Online - Jerry Doucett

    Early-bird Discount! C$1795.00 C$1525.75 Until 25-Oct-2020 Register Now Only 16 Spots left!

    - Optimize Services for Flow and Performance -

    This 2-day course focuses on the roll out and daily operation of a Kanban system. You will also learn how to manage, optimize, scale, and evolve your Kanban system over time.

    Learning Objectives
    - Managing Evolutionary Change
    - Dealing with Resistance to Change
    - Feedback Loops and Continuous Learning
    - Implementing and Scaling out Kanban
    - Balancing Demand and Capability
    - Optimizing Flow and Predictability

    Students completing both the Kanban Systems Design (KMP I) class and this class (KMP II) will earn the Kanban Management Professional® (KMP) credential with Kanban University® (KU).

    - 14 PDUs | 14 SEUs
    - Kanban University® (KU) certificate
    - Profile listing on the KU alumni page
    - Free Agile Advice e-book
    - Registered Education Provider with KU and PMI

    Download your copy for pre-reading by David J. Anderson:
    Essential Kanban Condensed: https://resources.kanban.university/guide/

    Please register using a corporate email address, for corporate loyalty program discounts.

    Location:

    Online

    Date:

    Thu 26-Nov-2020
    Fri 27-Nov-2020

    Time:

    09:00 AM to 05:00 PM (EST)

    Trainer:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer

Berteig Consulting

Empower Your Entire Organization with BERTEIG Consulting in Agile, Scrum, Kanban, SAFe and LEAN.

Aimia
Bruce Power
Capital One
CBC
Comcast
Equitable Life of Canada
FreshBooks
Suncor