What is a MicroLearning™ Event?
It is a live virtual session that helps you to comprehend theory and Agile practices in a 3 hour training.
These events are led by experienced BERTEIG instructors who have decades of experience as coaches and trainers. The sessions are designed to be engaging with a high level of participation.
These events help participants to understand why small changes in behaviour can maximize the value created in the agile workplace.
1. Select a date and register for a MicroLearning™ Event
2. Do the pre-work before the MicroLearning™ Event (if any)
3. Attend the instructor led MicroLearning™ Event
4. Access documents related to your MicroLearning™ Event on the BERTEIG training portal
5. Display your MicroLearning™ Certificate of completion on Social Media.
Who should attend a MicroLearning™ Event?
- If you are looking to bolster your experience with live virtual instruction that helps you to comprehend Agile practices.
- If you are considering a career that needs you to be at the top of your game when it comes to Agile methodologies and techniques.
- If you need to show prospective employees that you are always looking to upgrade your skills.
MicroLearning™ Events are bitesize learning events that are designed to help you with specific techniques in the real world. By mastering these practices, you will become more confident in supporting your colleagues to work in a more sustainable and effective work environment
MicroLearning™ Events are for:
- Team Leads
- Business Analysts
- People Managers
- Project Managers
- HR Managers
- Functional Managers
- Executives
- Executive Assistants
- Sales People
- Customer Sales Representatives
- Those who want to learn
Who should NOT attend a MicroLearning™ Event?
People who are purely technical and have little interest in improving work environments or processes. People who aren’t interested in improving themselves and just want a badge.
1. Select a date and register for a MicroLearning™ Event
2. Do the pre-work before the MicroLearning™ Event (if any)
3. Attend the instructor led MicroLearning™ Event
4. Access documents related to your MicroLearning™ Event on the BERTEIG training portal
5. Display your MicroLearning™ Certificate of completion on Social Media.
A certificate of completion from BERTEIG for the MicroLearning™ Event.
3 PDUs | 3 SEUs
(Registered Education Provider with Scrum Alliance® and PMI®)
Connect and learn with other professionals in your industry
All inclusive registration price, no extra cost for learning portal access
Free online elearning content included
BERTEIG Benefits:
The BEST informative, practical and inspiring virtual learning environment.
No slides!
Perpetual access to all the content of the course in our learning management system AND all future updates to the course materials.
Free follow-up support to make sure that you have confidently understood the learning objectives.
Progress towards advancing your BERTEIG Professional status.
Reference to books based on the learning in the MicroLearning Event.
Networking opportunities with agile professionals
Dozens of supplemental learning resources designed to help you create adaptive product teams in any business
Additional discounts including a “pay-it-forward” discount for your colleagues AND 35% off two critical follow-up courses for Scrum Masters.
David Vicentin Senior Agile/Lean Consultant
Working at different organizational levels from operatives to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing personal performance for coaches and improving their business environment, overall.
As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.
Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.
High profile clients include Volkswagen, Saint Gobain, Nortel Networks, Sherwin Williams, Coca-Cola, SITA, HSBC and Rolls Royce. David has lead projects and workshops in materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.
David Vicentin has delivered Operational Excellence and Agile implementation for the past 15 years as a management consultant. His clients come from diverse industries in North America, South America and Europe.
Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results. David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results. David is a consultant, coach, facilitator, and trainer at all organizational levels.
As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.
Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.
Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.
David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas. David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.
David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.
David joined BERTEIG in July 2017.
Select Client List:
- Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra
- Automotive: Rolls Royce, Trader.ca, Alberta Motor Association (AMA)
- Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)
- Other: Coca-Cola, LoyaltyOne, SITA, HOOPP
Certifications and Accreditations:
- Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
- Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO)
- Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)
- Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP)
- BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)
Experience Summary:
Over 15 years’ experience in designing and delivering training, on business topics, Lean Six Sigma and Agile Methods.
Testimonials:
“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola
Jerry Doucett VP Training Services, Senior Consultant and Advisory Instructor
He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.
Jerry's approach is to provide guidance to individuals and organizations on four key success pillars:
1) cultivating in-house expertise on business improvement practices that leverage Agile and Lean,
2) defining enterprise change management and implementation strategies,
3) designing and building coaching and training programs to organically grow, manage, and improve sustainable capacity, and
4) developing collaborative, long lasting relationships between business & IT partners.
Jerry’s Story
Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.
My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.
In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.
Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.
In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.
The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.
After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.
Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.
He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.
For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.
Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.
Select Client List:
- RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
- GFSA, London Life Insurance, Great West Life Insurance, Canada Life
- Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
- LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
- MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
- Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup
Certifications and Accreditations:
Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional
Scrum Alliance® Registered Education Provider, Certified Scrum Professional
Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I
SAFe® Program Consultant, Project Management Professional
Prosci ADKAR® Change Management Professional
B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University
Experience Summary
- Over 30 years in software and process development initiatives
- Over 20 years of applying project management practices
- Over 14 years assisting organizations to leverage Agile and Lean approaches
- Over 10 years assisting enterprise Agile transformations
Testimonials:
“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One
Publications
2018 – The Scrum Master Guide to Choosing Retrospective Techniques
(Currently only available on Lulu.com in ePub format. Click the image for more information.)
Presentations
“Kanban Case Study” – 20190121 – Private Event
Pedram Malek Agile Trainer
Pedram directs the development of BERTEIG's core technology that supports our vision and strategy.
Pedram is an enthusiastic trainer and coach. He holds a BSc. in Computer Sciences and has been developing software for over 14 years in a variety of industries, including industrial engineering automation, SaaS, e-commerce and logistics while applying agile principles to his work. Using various agile frameworks and technical practices, he trains and coaches IT leaders and teams to create capable, dynamic and focused environments that can deliver high value and quality products and services with attention to continuous improvement.
Pedram directs the development of BERTEIG’s core technology that supports our vision and strategy.
Pedram joined BERTEIG in February 2017.
Certifications and Accreditations
- IC Agile Accredited Trainer
- Certified Scrum Professional, Certified Scrum Developer, Certified Scrum Master, Certified Product Owner
- Kanban Management Professional, Team Kanban Practitioner,
- Leading SAFe
- BSc. in Computer Sciences
Selected Client List
- autoTrader, Scotiabank. CIHI (Canadian Institute of Health Information), Bell Media, Bell Canada, Infor, First National Bank, SCI Marketview, Carfax
Experience Summary
- 14 years experience delivering technical solutions
- 7 years experience leading teams
- 10 years experience applying Agile engineering techniques
Savita Pahuja Scrum Alliance CST® Candidate
Her coaching horizon covers team and leadership coaching. Her vision is to help individuals and teams in unlocking their potential to learn, thrive and deliver results. She also provides mentoring in Agile Coaching and CTC/CEC certification.
She is an explorer, which makes her curious to try new ways to improve the client's work. She lives her life based on the quote: "The gladdest moment in my life is a departure into unknown lands."
She is a Certified Enterprise Coach (CEC), Certified Team Coach (CTC), Associate Certified Coach (ICF-ACC) and co-author of the book "Distributed Agile Framework". She has Master's degree in Management and Computer Science.
Savita is an Agile Coach, Trainer and Mentor. She has versatile experience working with start-ups and big financial organizations in distributed and multi-cultural environments.
Her coaching horizon covers team and leadership coaching. Her vision is to help individuals and teams in unlocking their potential to learn, thrive and deliver results. She also provides mentoring in Agile Coaching and CTC/CEC certification.
She is an explorer, which makes her curious to try new ways to improve the client’s work. She lives her life based on the quote: “The gladdest moment in my life is a departure into unknown lands.”
She is a Certified Enterprise Coach (CEC), Certified Team Coach (CTC), Associate Certified Coach (ICF-ACC) and co-author of the book “Distributed Agile Framework”. She has Master’s degree in Management and Computer Science.
Nica Pourfallah Leadership Coach & Consultant
I would highly recommend her." - Erika Taylor, Vice President, People and Culture at BC Pension Corporation, Aug. 2015
Nica has had substantial experience in training, coaching, and organizational transformation consulting for the past 15 years. During the past decade she has focused primarily on Agile and Lean, and began specializing in Leadership transformation during this time as well. With a Masters degree in Organizational Leadership, Nica has walked alongside organizations and individuals in both the private and public sector on their leadership journeys, as they strengthened and grew in capacity.
Leadership Coaching/Training Highlights:
Whether engaged in a one-on-one coaching conversation, training in a boardroom over days or weeks, or engrained fully within an organization for a long-term transformation process, Nica brings skill, experience, commitment and focus. Nica’s primary objective and overall goal is to leave her clients in a position where the process of transformation that has begun can be sustainable for them to carry forward independently, and for them to thrive in their continued growth and learning.
Certifications and Accreditations:
Cultural Transformation Tools® (CTT) – Barrett Values Centre
Certified OpenAgile Catalyst – OpenAgile Centre For Learning
Certified Scrum Master® – Scrum Alliance
Certified Scrum Product Owner® – Scrum Alliance
Royal Roads University, Master’s Degree in Organizational Leadership
The University of British Columbia, BA in English Language and Literature
Testimonials:
“I would highly recommend Nica Pourfallah” – Erika Taylor, Vice President, People and Culture at BC Pension Corporation, Aug. 2015
Experience Summary:
- Over 20 years practising, managing and coaching Agile Process and Development
- Over 15 years consulting experience
- Over 9 years experience applying Agile outside of technology environments
Mishkin Berteig Chief Executive Officer and Certified Scrum Trainer
Mishkin has over 20 years of professional experience with Agile methods. Mishkin publishes articles and thoughts about agile on Agile Advice. Mishkin has trained people from Canada, the United States, India, China, the Middle East and Europe. Mishkin Berteig is President and co-founder of BERTEIG.
Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.
Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.
Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.
Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.
Leadership Coaching/Training Highlights:
- 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
- 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
- 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
- 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
- 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
- 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
- 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
- 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
- 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
- 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
- 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
- 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
- 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
- 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
- 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
- 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
- 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
- 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
- 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.
Select Client List:
- Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
- Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
- Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
- Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
- Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
- Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
- Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
- Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
- Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
- Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI
Certifications and Accreditations:
Certified Scrum Trainer®, Path to CSP Educator®, CSP-PO, CSP-SM, SAFe Program Consultant
ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)
Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner
BSc, Computational Science
Testimonials:
An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019
Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019
Experience Summary
- Over 23 years practising, managing and coaching Agile Process and Development
- Over 14 years experience teaching Scrum (and Agile) in a classroom
- Over 11 years experience applying Agile outside of technology environments
Publications
2018
2014
…or from the iBookStore!
…or from Amazon!
Other Interesting Facts about Mishkin Berteig
Mishkin has four children. His oldest is nearly 23 and his youngest is 11. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.
Mishkin worked for Peters Surveys Ltd. as a junior team member in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.
Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.
Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.
Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.
Presentations
“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup
“Agile Architecture Master Class” – 20180515 – Private Client
“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin
“Real Agility for Everyone” – 20170921 – Private Client
“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter
“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference
Yes, it is a 100% money-back guarantee.
At BERTEIG we love what we do and we are very confident in the quality and delivery of our training. If our training fails to satisfy your learning objectives, you may make a request for a full refund - no questions asked.
Still not sure?
We occasionally allow people to audit our training before buying it. If you are interested in auditing a learning event, send us a request here.
The facilitators were engaging, prepared and knowledgeable and added personality to the session along the way. It has enhanced my knowledge so I may implement my learnings immediately.
Michele Winterholt, Project Manager, December 15, 2020
Upcoming MicroLearning™ Events
9 Practical and Insightful Classes to Choose From
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Leadership for Managers - How to be an Effective Leader
25 JAN 2022 - Tuesday - Online - David Vicentin
C$149.00 Register NowLearn how to be an Effective Leader
Agenda:
1. Welcome
2. Foundations of Leadership
3. Values-Based Leadership
4. Techniques for Managers
5. Leadership Simulation
6. Practical Next Steps
7. Q&A
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Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Tue 25-Jan-2022
Time:
09:00 AM to 12:00 PM (EST)
Trainer:
-
Kanban for Product Owners - Improve Your Project Ownership Skills
16 DEC 2021 - Thursday - Online - David Vicentin
C$149.00 Register NowImprove Your Project Ownership Skills
Agenda:
1. Welcome
2. What is Kanban For?
3. Kanban and Projects
4. Techniques for POs
5. Kanban Simulation
6. Practical Next Steps
7. Q&A
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Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Thu 16-Dec-2021
Time:
09:00 AM to 12:00 PM (EST)
Trainer:
-
Kanban for Product Owners - Improve Your Project Ownership Skills
09 FEB 2022 - Wednesday - Online - David Vicentin
C$149.00 Register NowImprove Your Project Ownership Skills
Agenda:
1. Welcome
2. What is Kanban For?
3. Kanban and Projects
4. Techniques for POs
5. Kanban Simulation
6. Practical Next Steps
7. Q&A
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Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Wed 09-Feb-2022
Time:
09:00 AM to 05:00 PM (EST)
Trainer:
-
Kanban for Scrum Masters
27 JAN 2022 - Thursday - Online - David Vicentin
C$149.00 Register NowImprove Your Scrum Mastering Skills
Agenda:
1. Welcome
2. Quick over view of the Scrum Master Role
3. Flow Game
4. Kanban Principles
5. Serving the Scrum Team with Kanban
6. Serving the Product Owner with Kanban
7. Serving the Organization with Kanban
8. Q&A
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Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Thu 27-Jan-2022
Time:
09:00 AM to 12:00 PM (EST)
Trainer:
-
Kanban for Scrum Masters
10 MAR 2022 - Thursday - Online - David Vicentin
C$149.00 Register NowImprove Your Scrum Mastering Skills
Agenda:
1. Welcome
2. Quick over view of the Scrum Master Role
3. Flow Game
4. Kanban Principles
5. Serving the Scrum Team with Kanban
6. Serving the Product Owner with Kanban
7. Serving the Organization with Kanban
8. Q&A
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Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Thu 10-Mar-2022
Time:
09:00 AM to 12:00 PM (EST)
Trainer:
-
Kanban for Scrum Masters
28 APR 2022 - Thursday - Online - David Vicentin
C$149.00 Register NowImprove Your Scrum Mastering Skills
Agenda:
1. Welcome
2. Quick over view of the Scrum Master Role
3. Flow Game
4. Kanban Principles
5. Serving the Scrum Team with Kanban
6. Serving the Product Owner with Kanban
7. Serving the Organization with Kanban
8. Q&A
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Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Thu 28-Apr-2022
Time:
09:00 AM to 12:00 PM (EST)
Trainer:
-
Practicing Agile Estimation Techniques
06 JAN 2022 - Thursday - Online - Mishkin Berteig
C$149.00 Register NowImprove Estimation Effectiveness for Agile Work
Agenda:
1. Welcome
2. Principles of Agile Estimation
3. Technique 1: Dot Voting
4. Technique 2: TFB / NFC / 1
5. Technique 3: Ordering Protocol
6. Technique 4: The Bucket System
7. BONUS Technique: 3D Estimation
8. Q&A
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Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Thu 06-Jan-2022
Time:
01:00 PM to 04:00 PM (EST)
Trainer:
Virtual is NOT boring!
Transform Your Business From Anywhere
In a brief period of time, learned practical Scrum methods that can be applied immediately to fully develop a product vision and goals.
David Lukey, Consultant, Smokejumpers Consulting Inc., DEC 2020
Live virtual training is delivered based on the Canadian Eastern time zone (ET) from 09:00 AM to 12:00 PM or 01:00 PM to 04:00 PM. People in different time zones can attend this training on following times.
06:00 AM - 09:00 AM
10:00 AM - 01:00 PM
Vancouver, British Colombia
Seattle, Washington
San Francisco, California
Los Angeles, California
Las Vegas, Nevada
07:00 AM - 10:00 AM
11:00 AM - 02:00 PM
Edmonton, Alberta
Calgary, Alberta
Denver, Colorado
08:00 AM - 11:00 AM
12:00 PM - 03:00 PM
Guatemala
San Jose, Costa Rica
Winnipeg, Manitoba
Chicago, Illinois
Dallas, Texas
Mexico City, Mexico
09:00 AM - 12:00 PM
01:00 PM - 04:00 PM
Lima, Peru
Ottawa, Ontario
Montreal, Quebec
New York, USA
Boston, Massachusetts
Atlanta, Georgia
10:00 AM - 01:00 PM
02:00 PM - 05:00 PM
Halifax, Nova Scotia
Charlottetown, PE
Bermuda
01:00 PM - 04:00 PM
05:00 PM - 08:00 PM
02:00 PM - 05:00 PM
06:00 PM - 09:00 PM
Nouakchott, Mauritania
Conakry, Guinea
Accra, Ghana
Timbuktu, Mali
16+
Years of
Agile Coaching
15000+
People
Trained
210+
Corporate
Clients
24+
Countries
Reached
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Leadership for Managers - How to be an Effective Leader
25 JAN 2022 - Tuesday - Online - David Vicentin
C$149.00 Register NowLearn how to be an Effective Leader
Agenda:
1. Welcome
2. Foundations of Leadership
3. Values-Based Leadership
4. Techniques for Managers
5. Leadership Simulation
6. Practical Next Steps
7. Q&A
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Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Tue 25-Jan-2022
Time:
09:00 AM to 12:00 PM (EST)
Trainer:
-
Kanban for Product Owners - Improve Your Project Ownership Skills
16 DEC 2021 - Thursday - Online - David Vicentin
C$149.00 Register NowImprove Your Project Ownership Skills
Agenda:
1. Welcome
2. What is Kanban For?
3. Kanban and Projects
4. Techniques for POs
5. Kanban Simulation
6. Practical Next Steps
7. Q&A
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Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Thu 16-Dec-2021
Time:
09:00 AM to 12:00 PM (EST)
Trainer:
-
Kanban for Product Owners - Improve Your Project Ownership Skills
09 FEB 2022 - Wednesday - Online - David Vicentin
C$149.00 Register NowImprove Your Project Ownership Skills
Agenda:
1. Welcome
2. What is Kanban For?
3. Kanban and Projects
4. Techniques for POs
5. Kanban Simulation
6. Practical Next Steps
7. Q&A
--
Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Wed 09-Feb-2022
Time:
09:00 AM to 05:00 PM (EST)
Trainer:
-
Kanban for Scrum Masters
27 JAN 2022 - Thursday - Online - David Vicentin
C$149.00 Register NowImprove Your Scrum Mastering Skills
Agenda:
1. Welcome
2. Quick over view of the Scrum Master Role
3. Flow Game
4. Kanban Principles
5. Serving the Scrum Team with Kanban
6. Serving the Product Owner with Kanban
7. Serving the Organization with Kanban
8. Q&A
--
Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Thu 27-Jan-2022
Time:
09:00 AM to 12:00 PM (EST)
Trainer:
-
Kanban for Scrum Masters
10 MAR 2022 - Thursday - Online - David Vicentin
C$149.00 Register NowImprove Your Scrum Mastering Skills
Agenda:
1. Welcome
2. Quick over view of the Scrum Master Role
3. Flow Game
4. Kanban Principles
5. Serving the Scrum Team with Kanban
6. Serving the Product Owner with Kanban
7. Serving the Organization with Kanban
8. Q&A
--
Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Thu 10-Mar-2022
Time:
09:00 AM to 12:00 PM (EST)
Trainer:
-
Kanban for Scrum Masters
28 APR 2022 - Thursday - Online - David Vicentin
C$149.00 Register NowImprove Your Scrum Mastering Skills
Agenda:
1. Welcome
2. Quick over view of the Scrum Master Role
3. Flow Game
4. Kanban Principles
5. Serving the Scrum Team with Kanban
6. Serving the Product Owner with Kanban
7. Serving the Organization with Kanban
8. Q&A
--
Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Thu 28-Apr-2022
Time:
09:00 AM to 12:00 PM (EST)
Trainer:
-
Practicing Agile Estimation Techniques
06 JAN 2022 - Thursday - Online - Mishkin Berteig
C$149.00 Register NowImprove Estimation Effectiveness for Agile Work
Agenda:
1. Welcome
2. Principles of Agile Estimation
3. Technique 1: Dot Voting
4. Technique 2: TFB / NFC / 1
5. Technique 3: Ordering Protocol
6. Technique 4: The Bucket System
7. BONUS Technique: 3D Estimation
8. Q&A
--
Use coupon MKT-MLE-50 to get 50% off on Micro Learning Events
Read MoreLocation:
Online
Date:
Thu 06-Jan-2022
Time:
01:00 PM to 04:00 PM (EST)
Trainer:
You're in Good Company
BERTEIG clients
Common Questions
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- Q: Prices are in what currency?
- A: Canadian dollars.
-
- Q: What methods of payment do you accept?
- A: Visa, Mastercard and American Express. We do not invoice for training. Under special circumstances we can also accept wire transfers, personal cheques, PayPal and Purchase Orders. Please contact accounting@berteig.com for special payment arrangements.
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- Q: I need to cancel my place due to... what do I do about it?
- A: If your request to cancel is made ten (10) business days prior to the Learning Event, then you will be issued a refund and your spot will be made available for someone else. Please contact accounting@berteig.com with the order number you wish to have refunded.
Within ten (10) business days, no refund is possible for any reason, but we will offer you a spot in a future class at 50% of the normal list price (no other discounts will apply).
In the rare case of family or medical emergencies, please contact info@berteig.com as soon as you can and we will work with you to find a suitable solution.
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- Q: I need to change the course date I am registered for due to... what do I do about it?
- A: As with cancellation, if your request to change dates is made ten (10) business days prior to the Learning Event, then you can be moved. Please contact info@berteig.com with your name, current course date and requested new course date.
Within ten (10) business days, no changes are possible for any reason, but we will offer you a spot in another class at 50% of the normal list price (no other discounts will apply).
In the rare case of family or medical emergencies, please contact us as soon as you can and we will work with you to find a suitable solution.
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- Q: Can I send someone else in my place?
- A: Yes, you are welcome to change the registration information for a spot in a Learning Event at any time. Please contact info@berteig.com with the details including your own registration information and the full name, email address and phone number of the person who will attend in your place. There is no charge for such a change.
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- Q: I found "the same" course for less... will you give me a discount?
- A: No, you have registered for a premium learning event with BERTEG, not a clone of some other course.
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- Q: Do you ever offer discounts?
- A: Yes, everyone who attends one of our Learning Event is given a discount code to use on other courses or to pass along to coworkers, associates, family and friends.
Also, if you belong to an organization that sends more than 3 people to our training courses, you may be eligible for the BERTEIG Loyalty Program. The more people that attend our training, the higher the discount available. Please contact us at info@berteig.com to find out more. - Also, we offer "Early Bird" discounts on some Learning Events. We encourage you to register early to take advantage of these offers.
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- Q: What if I register, then later discover a Loyalty Program discount was applicable. Can I get the discount applied retroactively?
- A: In most cases, yes you can. Please contact info@berteig.com with your order number for which you would like the discount applied and your company details.
-
- Q: Is your training tax deductible and can I get a T2202A slip?
- A: No, our training is not eligible for tax deductions. We do not give T2202A slips. T2202A slips are usually issued from Post Secondary Education Institutions like a college or university. We are not such an institution. Purchasing our training is more like purchasing a book or a ticket to an event.
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- Q: How do I become a Certified ScrumMaster® (CSM)?
- A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/csm-certification. The training component of the CSM designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSM in-house private Learning Event.
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- Q: What is included in becoming a Certified ScrumMaster® (CSM)?
- A: The Certified ScrumMaster® (CSM) online training that we offer includes all the materials that are needed to complete the 'training part' of the certification. There is no extra fee for the CSM online test, it is included in your registration with us. Once you have completed the training, you will receive an email within 1 week to complete the remaining step to get your certification. Full instructions will be provided in class, but don't worry, the test is straightforward! If you want to study, please consider reading the Scrum Guide.
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- Q: How do I become a Certified Scrum Product Owner® (CSPO)?
- A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/cspo-certification. The training component of the CSPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSPO in-house private Learning Event.
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- Q: How do I get SAFe® Scaled Agilist Certification (SA) from Scaled Agile®?
- A: Scaled Agile® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scaledagile.com/certification/courses/leading-safe. The training component of the SA® designation is available only by attending BERTEIG’s virtual designated SA in-house private Learning Event.
We do not offer SAFe® training as a public enrolment course as it is highly contextual curriculum.
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- Q: Where can I find more information about SAFe® training and certification?
- A: The best source of information is always directly from Scaled Agile at http://www.scaledagile.com. BERTEIG also maintains our own SAFe® FAQ page at https://berteig.com/faq-safe.
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- Q: How do I become certified as an OpenAgile® Team Member (OATM)?
- A: The OpenAgile Center for Learning is the governing body for this certification. Full details may be found at http://www.openagile.com/TeamMember. The training component of the OATM designation is available either by attending a virtual designated OATM in-house private Learning Event.
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- Q: How do I become a PMI® Agile Certified Practitioner (PMI-ACP)?
- A: The Project Management Institute® (PMI) is the governing body for this certification. Full details may be found at https://www.pmi.org/certifications/types/agile-acp. The training component of the PMI-ACP® designation is available either by attending a designated virtual PMI-ACP in-house private Learning Event.
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- Q: How do I become certified as a Team Kanban Practitioner® (TKP)?
- A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/team-kanban. The training component of the TKP designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated virtual TKP in-house private Learning Event.
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- Q: How do I become certified as a Kanban Management Professional (KMP)?
- A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/kmp-program. Note this is a two-class certification – you must complete BOTH the Kanban Systems Design® (KMP I) class AND the Kanban System Improvement® (KMP II) class. The training component of the KMP® designation is available either by attending BERTEIG virtual public Learning Events or as part of designated in-house private Learning Events.
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- Q:How do I become a Scrum Inc. Scrum Master Product Owner® (SSMPO)?
- A: Scrum Inc® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://agileeducation.org. The training component of the SSMPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated in-house private Learning Event.
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- Q:How can I claim my CSM® or CSPO® or SSMPO® class for PDUs from PMI®?
- A: Please log in to your account on the PMI Continuing Certification Requirements System (CCRS) website at https://ccrs.pmi.org and enter the details of your learning experience to claim the hours. Be sure to enter all the details of the class you took (CSM or CSPO or SSMPO) to claim the appropriate PDUs (16 for 2-day and 24 for 3-day).
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- Q: How can I claim other BERTEIG event PDUs from PMI®?
- A: If you have completed a Learning Event with BERTEIG that has appropriate content e.g. BERTEIG MicroLearning™ you may claim the PDUs as private learning hours on the PMI-CCRS website.
- If asked, you may need to show evidence of registration or attendance for the class. Obtaining PDUs is your responsibility and for more information, please refer to the PMI-CCR Certification Requirements Handbook at https://www.pmi.org/-/media/pmi/documents/public/pdf/certifications/ccr-certification-requirements-handbook.pdf?la=en.
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- Q: What if I'm shy and don't like interacting with people?
- A: Our virtual Learning Events are highly interactive and we make them safe and comfortable for even the most shy people! Our facilitators are experts in creating an online environment where everyone is encouraged to participate without forcing you to do things or say things that might be uncomfortable. This is not like school. This is not like a university lecture. This is not like a high-pressure business meeting.
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- Q: What if I'm just coming to get a certification?
- A: Okay! We know lots of people who have come to our virtual Learning Events in the past to only achieve a valuable certification. They have told us in no uncertain terms that it was still the best "course" they have ever attended, they learned far more than they expected to, and that they were excited to apply what they learned as soon as possible. Sure, you can attend just for the certification!
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- Q: What do I need to do to prepare for the online course?
- A:There are three things you must do beforehand to prepare for BERTEIG online Learning Events.
1. Complete pre-work at training.berteig.com
2. Set up Zoom for video conferencing
3. Get familiar with Miro whiteboard collaboration - For most Learning Events, there is some pre-work which must be completed before the class begins. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.
- Check the description of your Learning Event to see if there are any special requirements.
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- Q: Do I need a laptop or can I use my phone?
- A: You will need a laptop or desktop for the BERTEIG Learning events. Handheld devices such as tablets and phones are not suitable for the interactive nature of the classes.
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- Q: Do you provide copies of your slides?
- A: First of all, we usually don't use slides in our Learning Events - instead we have a moderate number of handouts and these are accessed in one place using the BERTEIG Learning Management System (LMS).
- The only exception to this is the SAFe training classes where we are a delivery partner and the materials come directly from Scaled Agile - in those classes there are typically a lot of slides to go through in the training.
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- Q: When does my Learning Event start and finish?
- A: Normally our Learning Events start at 9:00am sharp and end by 4:30pm (Eastern Time +5:00 GMT). Some Learning Events may have other schedules. Please read the page about your particular Learning Event to know exactly what time it starts and ends. Be mindful that some courses have a substantial Theory portion that needs to be completed prior to the Classroom start.
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- Q: Do you offer your virtual Learning Events as private sessions?
- A: Yes. Please contact sales@berteig.com for more information and to receive a quote. Typically 'in-house' virtual sessions are scheduled six or more weeks after a contract has been signed - please ask for a quote as soon as possible if you think your need is urgent!
We can also create custom online Learning Events for an additional fee. We even do train-the-trainer programs for larger organizations who wish to leverage in-house staff.
Generally, we avoid doing the CSM, CSPO and SSMPO Learning Events as private virtual classes, and we encourage you to attend with your group to a public scheduled session.
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- Q: What if I have an emergency and have to leave for some/part/most of the virtual class?
- A: It depends on the emergency. If it is a medical emergency for yourself or a family member, we will work with you to either re-schedule or refund your money depending on circumstances. We don't have a fixed policy about this.
For work related emergencies, we will not issue a refund, but will offer a spot to you at a future course at a 50% discount rate.
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- Q: What does it mean when a session is "Guaranteed To Run"?
- A: Most BERTEIG Learning Events are given this designation, which means that if it's scheduled, we will run the class, even with just a few people registered. We do this to respect the time you have allotted to learning. Occasionally something may prevent us from running the class e.g. a health emergency, however we will do everything we can under normal circumstances to run scheduled classes; we take this seriously and it is our commitment to you.
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- Q: Do you recommend any supplemental learning resources?
- A: Yes. We have a list of recommended reading for agility that is organized by type of BERTEIG Learning Event.
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- Q: Does BERTEIG partner with others to advertise and deliver training?
- A: Yes. We partner with training resellers who can reach a different audience than the companies we normally serve. If you have a question about our resellers or if you are interested in establishing a partnership relationship please contact sales@berteig.com.
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- Q: I am a trainer myself. Can I list my courses on this website?
- A: No. This is one type of partnership that we are considering but have not yet established. If you are interested in this type of partnership, please contact sales@berteig.com.
We Are Growing Organically
Did you know that about 90% of our business growth is the result of word of mouth recommendations?
Yes, it is true. People who attend our training can't help recommending us to their colleagues and friends, and they also can't wait to attend advanced training with us. This is what people say about us:
I enjoyed being there (at the training). You guys are the gold star standard for Agile. Thanks for the training over the years.
Oscar Savoini, Project Manager, Honda Canada, August 31, 2020
The training was great. Very informative and interactive. The BERTEIG team has mastered that art of online learning, you will not be bored. Definitely recommend.
Antoinette Boachie, Consultant, Agile Sales & Marketing, CIBC, October 07, 2020