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BERTEIG Leadership Team

Our leadership have been working together for many years, even prior to the establishment of Berteig Consulting. This long relationship has allowed us to become a highly effective team. We strive to build a business based on love as the strongest driver of change, truthfulness as the foundation of all progress, and consultative decision-making with an emphasis on what is right vs. what is expedient.
Mishkin Berteig

Mishkin Berteig Chief Executive Officer

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility.  Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin Berteig Presenting at PMI Chapter on Agile Project Management

“For the first time in thirty years, I love my work. I wish you had come to help us decades ago!” – Mining Projects Shift Manager at Suncor.

Mishkin Berteig has been improving the lives of managers and their staff since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods (or no method at all) to Agile methods (Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a  primary author of the Real AgilityProgram, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 15,000 people around the world. Courses have been as short as three hour intensive seminars and as long as five day immersive boot-camps, and audiences have ranged from junior team members to senior executives of Fortune 50 organizations. Mishkin has been a Certified Scrum Trainer (CST) since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog with hundreds of articles about management, agility, teamwork, efficiency and creating beautiful work environemnts. Mishkin is also the author of several books including the in-progress “Win As A Manager – Delivering Massive Results, Creating Beautiful Work Environments and Ending Stress”.

Leadership Coaching/Training Highlights:

  • 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
  • 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
  • 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
  • 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
  • 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
  • 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
  • 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
  • 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
  • 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
  • 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
  • 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
  • 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
  • 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
  • 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
  • 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
  • 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
  • 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
  • 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
  • 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.
  • 2021-2022: One-on-One management agility coaching for the senior leadership team of a global luxury brand in the hospitality industry.

Select Client List:

  • Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
  • Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
  • Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
  • Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
  • Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
  • Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
  • Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
  • Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
  • Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
  • Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Mishkin has been trained by the gurus in the Agile movement including Ken Schwaber, Jeff Sutherland, Mary Poppendieck, Esther Derby, and Mike Cohn.

Additionally, Mishkin has co-trained with or co-consulted with Ken Schwaber, Jeff Sutherland, Mary Poppendieck, Sanjiv Augustine and Michael Hamman,

  • Certified Scrum Trainer®, Path to CSP Educator®, CSP-PO, CSP-SM, SAFe Program Consultant
  • ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)
  • Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner
  • BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

  • Over 23 years practising, managing and coaching Agile Process and Development
  • Over 14 years experience teaching Scrum (and Agile) in a classroom
  • Over 11 years experience applying Agile outside of technology environments

Published Books

Other Interesting Facts about Mishkin Berteig

Mishkin has four children. His oldest is nearly 24 and his youngest is 12. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.

Mishkin worked for Peters Surveys Ltd. as a junior surveyor’s assistant in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.

Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.

Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.

Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.

Selected Presentations

Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

Agile Architecture Master Class” – 20180515 – Private Client

Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

Real Agility for Everyone” – 20170921 – Private Client

Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

Hire Mishkin Berteig
Melanie Berteig

Melanie Berteig Chief Financial Officer and Chief Operating Officer

Melanie is a co-founder of Berteig Consulting Inc and worked behind-the-scenes for several years before taking the formal CFO and COO role in January of 2014. Melanie brings financial discipline and strong focus on efficiency to Berteig.

Melanie Andersen, as Chief Financial Officer, monitors and manages the financial health of Berteig. She also helps with all the small, yet important details in running a business smoothly as our Chief Operations Officer, general office manager and executive assistant to Mishkin Berteig. If you have a problem that needs solving or a question that needs answering, please don’t hesitate to contact her. Melanie founded BERTEIG in September 2004.

“I absolutely love my work and the amazing team of people I work with.”

Melanie oversees and manages the finances of Berteig including invoicing, accounts receivable, payroll, bookkeeping, reporting and investing. She serves our clients by assisting with receipts, refunds, payments and invoicing.  Melanie’s money management skills helped Berteig survive its early years as a small business, created financial stability, and over a decade later continues to help Berteig grow and thrive. As a partner, Melanie enjoys co-creating and guiding the future direction of Berteig and continuously learning more about leadership, culture and high-performance teams.  Melanie has been busy lately overseeing the rebranding of Berteig.

Melanie homeschooled her four children for thirteen years. She’s a trained Montessori teacher, a trained doula and has a university degree in Psychology.  Her ongoing interests include knitting, gardening, and healing through nutrition.

Melanie spent a year in the Marshall Islands creating a youth social development project which served to address gang violence in the country. She then went on to study education at the University of the South Pacific in Fiji while continuing her work with Pacific Island youth communities. Melanie continues to be passionate about supporting vulnerable women and children around the world.

David Vicentin

David Vicentin Senior Agile/Lean Consultant

David is an experienced Agile coach who has worked with teams at Coca-Cola, Mastercard, Canada Life, Scotiabank and Canadian Institute for Health Information (CIHI). David is certified as a Leadership Circle Coach (LCP), Certified Scrum Professional (CSP-SM), PMI Agile Certified Practitioner (PMI-ACP), Lean Six-Sigma Master Black Belt (LSSMBB) and process consultant with experience growing consulting businesses.

David Vicentin has delivered Operational Excellence and Agile implementation for the past 15 years as a management consultant.  His clients come from diverse industries in North America, South America and Europe.

Working at different organizational levels from staff to senior management, his focus is to achieve sustainably higher results.  David has trained, mentored and coached thousands of people for many businesses, with a focus on increasing performance and improving business results.  David is a consultant, coach, facilitator, and trainer at all organizational levels.

As an Industrial Engineer, Master in Economics and Finance and Master Black Belt in Lean Six Sigma, his ability to evolve people results in service delivery which increases value, reduces cost and improves both quality and productivity for his clients.

Facilitator of more than 250 projects using DMAIC, DMADV, RCA, Kaizen, FMEA and SCRUM, he focuses on cost reduction, quality and productivity improvements, cash flow improvement and customer satisfaction.

Recently, David has increased his focus on business results with coaching and training on design thinking, lean startup, marketing, sales, product management and business strategy.

David has lead projects and workshops in marketing, materials/logistics, manufacturing, purchases, finance, sales, R&D and information technology areas.  David specializes in Productivity Techniques, Management Systems and, Finance focused to increase business results.

David coordinates and leads projects in many countries as he is fluent in English, Portuguese and Spanish.

David joined BERTEIG in July 2017.

Select Client List:

  • Financial Services: HSBC, Mastercard, Scotiabank, Great West Life, Concentra
  • Automotive: Rolls Royce, Trader.ca, Alberta Motor Association (AMA)
  • Healthcare: Sick Kids Foundation, Canadian Institute for Health Information (CIHI)
  • Other: Coca-Cola, LoyaltyOne, SITA, HOOPP

Certifications and Accreditations:

  • Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
  • Certified Scrum Professional (CSP-SM), Advanced Certified Scrum Product Owner (A-CSPO)
  • Lean Six Sigma Master Black Belt (LSSMBB), Design Thinking Trainer (DTT)
  • Leadership Circle Profile (LCP), Agile Certified Practitioner (PMI-ACP)
  • BSc. Production Engineering (POLI-USP), Master in Finance and Economics (Fundacao Getulio Vargas – FGV)

Experience Summary:

Over 15 years’ experience in designing and delivering training, on business topics, Lean Six Sigma and Agile Methods.

Testimonials:

“Derived from the fact that our organization has approximately 100,000 employees, it is an organization with a lot of structure, processes, protocols, therefore the projects carried out have long and bureaucratic project flows, however, due to needs and priorities we challenge ourselves to be able to perform a disruptive technological tool, with the objective that thousands of our employees are empowered and have a virtual library of contents and information that will help them to fulfill their roles.
With this Agile accompaniment we have broken paradigms, in this specific project, Agile techniques (Scrum) has given us the necessary support to convince employees that change of mentality, mainly with a collaboration approach, incremental deliveries, better way in the form of negotiation with internal clients, external (suppliers) and the most important thing as we do from day 1 more tangible results.
Thanks to Coach David we have found the right paths in the way that intervenes and guides us promptly in the project.” (translated from Spanish) – Andrés L Nava, Talent Development Leader, Coca-Cola

Nelson Rondon

Nelson Rondon Agile Trainer and Coach

Nelson displays competent expertise in Agile frameworks and supports companies and their leaders to implement Agile principles to improve their work environment. Nelson is a strong communicator with more than 20 years of experience as an organizational development consultant, facilitator, and project manager.

He supports his clients with professionalism and passion and is a valuable member of the BERTEIG coaching team.

Nelson supports companies and their leaders to implement Agile principles to improve their work environment. Nelson is a results-driven consultant and strong communicator with more than 10 years of experience as an organizational development consultant, facilitator, and project manager.

Coaching/Training Highlights:

Through needs analysis, innovative design, developing and following up of diagnostics, Nelson boosts individuals, teams and organizational performance to achieve strategic results, changes and goals. Nelson supports his clients with professionalism and passion and is a valuable member of the BERTEIG coaching team.

Nelson’s career includes seven years working with organizations on human transition management in cases of downsizing, mergers and acquisitions.

Nelson is also a consultant delivering training through Fanshawe College in London, Ontario.

Education Highlights:

In addition to his Bachelor’s Degree in Industrial Engineering, and Master’s Degree in Finance, Nelson has completed courses in Project Management and achieved his Human Resources Certificate. Nelson has 10 plus years of experience in client service experience, particularly as an Organizational Development Consultant.

In his career, Nelson has been named Best Master’s Professor, and has been nominated for the Portfolio Business Award for Customer Service. Nelson has volunteered his time generously to the London Cross Cultural Learner Centre and the Children’s Health Foundation. One of his goals is to develop his skills to apply Agility for not-for profit organizations.

Selected Client List:

Coca-Cola, Chase Manhattan Bank, Delta, Alfa Insurance, Amoco Colombia, Abbott Laboratories, Laboratorios Knoll, Citibank, Pharmacia, Scotiabank

Experience Summary:

  • Over 24 years of experience working effectively as a strategic consultant
  • Over 10 years practising skills in mentoring people as a professor
  • Over 6 years of experience working as an organisational change consultant

Certifications:

  • Certified Scrum Master®
  • Certified Scrum Product Owner®
  • Advanced Certified Scrum Master®
  • Advanced Certified Product Owner®
  • Team Kanban Practitioner®
  • Six Sigma Foundations

Nelson is fully fluent in Spanish and has full professional proficiency in English.

Shradhdha Parsana

Shradhdha Parsana IT Programmer

Shradhdha Parsana has extensive experience writing scalable code in Java, Python, PHP, MySQL, MongoDB, and JavaScript/NodeJS and coaching/training in other technologies. She is an able developer and has experience building responsive websites and in using JavaScript, HTML, and CSS.  Shradhdha enjoys ensuring that systems are working correctly and addressing the needs of customers and users.

At BERTEIG, Shradhdha is committed to supporting the team by using Agile Engineering practices such as Test Driven Development to make BERTEIG’s websites and apps as high-quality as possible.  Shradhdha is responsible for the BERTEIG e-commerce system and classroom management system that our trainers and consultants use.  Shradhdha also assists with training and coaching our clients on Agile engineering practices and software development quality.

Shradhdha Parsana has extensive experience writing scalable code in Java, Python, PHP, MySQL, MongoDB, and JavaScript/NodeJS and coaching/training in other technologies. She is an able developer and has experience building responsive websites and in using JavaScript, HTML, and CSS.  Shradhdha enjoys ensuring that systems are working correctly and addressing the needs of customers and users.

At BERTEIG, Shradhdha is committed to supporting the team by using Agile Engineering practices such as Test Driven Development to make BERTEIG’s websites and apps as high-quality as possible.  Shradhdha is responsible for the BERTEIG e-commerce system and classroom management system that our trainers and consultants use.  Shradhdha also assists with training and coaching our clients on Agile engineering practices and software development quality.

Certifications and Accreditations

Bachelor Of Engineering in Computer Science

Graduate Certificate in Software and Information System Testing

Agile Scrum Developer (non-certified)

Certified Scrum Master (CSM), Team Kanban Practitioner (TKP)

Experience Summary

5.5 years of technical work experience

1.5 years experience of Agile engineering practices, such as Test-driven Development, Pair Programming, Unit Testing, Acceptance Testing (Selenium), Refactoring

Technical Expertise:

  • NodeJs, JavaScript, Python, PHP, Java, Objective-C, MongoDB, and MySQL
  • CMS, Open source ERP (ERPNext), REST APIs, Android and IOS application

Projects Summary

E-commerce CMS, android and IOS apps for Leading equity research company – Equity Pandit

CMS and ERP for Optical fiber infrastructure company – R. K. Infratel

ERP for Internet broadband services provider – AirLink

CMS for Technical training and tutorials website – Kanssfer.guru

Website and Android app for Real estate company – Glorinaa Valley

BERTEIG History

Berteig Consulting Inc. was founded in 2004 by Mishkin Berteig and Melanie Andersen. The first major consulting engagement that we had was with CapitalOne in Richmond Virginia. At that engagement we also brought in two sub-contractors. This was our auspicious launch! Since then we have added partners, grown, struggled, and learned a great deal about what it takes to help an organization successfully transform its people, process and culture! Major milestones include:
2004
  • Berteig Consulting Inc. founded by Mishkin Berteig and Melanie Andersen.
  • First major consulting engagement was with CapitalOne in Richmond, Virginia with two sub-contractors.  This was an auspicious launch!
  • Original Logo
2005
2006
Started working with Nortel. This was a hard lesson in cultural momentum.
2007
Started working on the OpenAgile method as a more general-purpose approach than Scrum.
2008
January: Hired Paul Heidema as our first full-time employee.
2008
Minor updates to logo to strengthen it (this logo was used for 7 years!)
2008
August: Sponsored the Agile 2008 conference in Toronto.
2009
Grew too quickly for economic conditions. Hired 4 staff and then had to dismiss 3 staff. That was a bad year.
2010
Great successes with reference accounts Equitable Life in Waterloo, Ontario and Suncor in Fort McMurray, Alberta.
2011
Successful Agile transformation with Workopolis. Re-branded our consulting services as the Real Agility Program.
2012
January: Launched our training portal World Mindware. Began work with AIMIA and Shaw Media.
2012
September: Moved head office to London, Ontario
2013
Hired our first dedicated sales and business development person, Nima Honarmandan.
2014
January: Promoted Travis Birch to Partner (shareholder and member of the board), moved Melanie Andersen into public role as CFO and COO. Launched our Scrum Team Assessment product.
2015
Major re-branding from Berteig Consulting to just BERTEIG (everyone called us that anyway!) and our new logo.
2016
  • Another amazing year for growth
  • To celebrate, we took all our staff and their families to Orlando, Florida
  • Began work with LoyaltyOne – a relationship that would last many years
  • Hired 2 more staff
2017
  • Began another significant rebranding project with tbk Creative
  • A tweak to our logo
  • Hired 4 more staff to help sustain our growth over the last few years
  • The formation of our sales group to help us grow even more
  • Sponsor the Toronto Agile Conference
2018
  • Sponsor the Regional Scrum Gathering in Toronto
  • Hired 2 more staff in the first month of the year because we just keep on growing!
  • De-commissioned our old e-commerce system located at worldmindware.com
  • Key clients: Canada Life, Scotiabank, MasterCard, CIHI, First National
2019
  • Gold sponsor at the Toronto Agile Community conference
  • Launch of the BERTEIG Professional program
  • 15 Years in business
  • Key clients: Scotiabank, Trader.ca, Symcor, IFDS, CIBC
2020
  • Over the course of two incredible weeks, BERTEIG transitions to all-virtual service delivery
  • Key clients: Bell, BMO, Roche, TD Bank, Veterans Affairs Canada
2021
  • BERTEIG introduces Micro Learning Events
  • Formal launch of the Real Agility Assessment Survey and Analysis (RAASA)
  • Hire four amazing people from the Philippines as full-time assistants
  • Partner with Petri Heiramo in Finland to augment our Scrum training capacity
  • Restructuring to focus on serving our clients better
  • Key clients: Bell, Canada School of Public Service, Concentra, Roche, Veterans Affairs Canada
We are a referral centric business. And as such, we stand ready, willing and passionately able to serve anybody important to you by giving them perspective, advice, recommendations, and treating them in a very special way.