Create Adaptive Product Teams in Any Business
(CSM)
Register Now
🇬🇧 £945*
🇪🇺 €1095*
🇺🇸 $1145*
🇨🇦 $1595

Classes Guaranteed to Run**

* Price will be billed in Canadian dollars. International prices listed are for reference only based on recent exchange rates.
** Certified Scrum Master classes are guaranteed to run as soon as four people have registered.

Virtual Certified Scrum Master® training is now available worldwide.

We’ve channeled our 15 years of expertise into our new Virtual Certified Scrum Master®.

Not only do we provide the same excellence you’ve come to expect from BERTEIG, but feedback shows that participants believe the courses are now better than in-person training!

Virtual Learning is much better than the in-person. I have a distributed team and it's been fantastic to learn some tools that I definitely can use to collaborate with them.

Elisabeth Rosenfeld, Project Director, Enterprise Risk Management, CIBC, March 24, 2020

Certified Scrum Master with Scrum AllianceThis 2-day course gives you the tools to create adaptive product teams in any business and provides the foundations to be an effective Scrum Master.

Achieve Certified Scrum Master ® (CSM) designation with the Scrum Alliance by successfully completing this course which includes:

  • an e-learning component
  • a live virtual classroom component with two expert facilitators,
  • a final exam administered by the Scrum Alliance.

BERTEIG has trained over 12,000 people around the world.Mishkin Berteig, Certified Scrum Master trainer

 

Mishkin Berteig teaches every CSM alongside another BERTEIG Agile expert. A Certified Scrum Trainer, Mishkin has trained more than 8,000 Scrum Masters over the past 15 years.

Team Leads, Project Managers, HR Managers, Functional Managers, Executives, Executive Assistants and Sales People.

  • If you have been doing Agile or Scrum for years, this course is a valuable reminder of the details, is great for networking and learning from peers, and a great start to an intensive path of certification.
  • If you are considering using Scrum, this is a great opportunity to learn about the best circumstances to use Scrum, common challenges, what results to expect… and when not to use it!

Who should NOT attend: people who are purely technical with no interest in working with people, people who are uncomfortable with discussions about interpersonal dynamics, people who don’t want their teams to improve.


This course is strongly recommended for Team Leads and HR Managers who are responsible for creating a high performance work environment, Executives who want to transform their business, and Project Managers who need to know how to work with Agile and Scrum teams.

Learning Outcomes

By successfully completing this course you will be able to:

  • Create adaptive product teams in any business.
  • Remove basic obstacles that prevent teams from achieving high-performance and real agility.
  • Enable a team to follow the Scrum process to deliver great products and continuously improve quality.
  • Describe Scrum to others including the roles, meetings, artifacts & principles, and benefits & pitfalls.
  • Identify the environments in which the application of Scrum would lead to excellent results.
  • Apply tools and techniques to the role of Scrum Master for a single Scrum team.
  • Fulfill the requirements of the Certified Scrum Master ® (CSM) program.

The above list of learning objectives is in addition to the basic learning objectives required by the Scrum Alliance®

  • The BEST informative, practical and inspiring virtual learning environment for actual Scrum Masters
  • Perpetual access to all the content of the course in our learning management system
  • Free follow-up coaching support from Mishkin Berteig (some restrictions apply)*
  • Additional discounts including a “pay-it-forward” discount for your colleagues
  • 16 PDUs | 16 SEUs (REP with Scrum Alliance® and PMI®)
  • Scrum Alliance® exam fee and 2-year membership included
  • Dozens of supplemental learning resources designed to help you create adaptive product teams in any business
  • Progress towards advancing your BERTEIG Professional status (loyalty program benefits)

 Certified Scrum Master with Scrum Alliance    

Mishkin Berteig

Mishkin Berteig Chief Executive Officer and Certified Scrum Trainer

Canada's Best Known & Longest-Standing Certified Scrum Trainer®
Mishkin Berteig leads, mentors, trains and coaches teams and organizations, managers and executives. Mishkin helps organizations become more effective by using methods such as Scrum, Extreme Programming (XP), OpenAgile® and Lean. These methods present the best balance between chaos and bureaucracy; they allow human creativity and problem-solving to flourish in the service of tangible corporate and organizational goals.

Mishkin has over 20 years of professional experience with Agile methods. Mishkin publishes articles and thoughts about agile on Agile Advice. Mishkin has trained people from Canada, the United States, India, China, the Middle East and Europe. Mishkin Berteig is President and co-founder of BERTEIG.

Mishkin Berteig Presenting at PMI Chapter on Agile Project Management

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real AgilityProgram, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin maintains a popular blog, Agile Advice, with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

  • 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
  • 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
  • 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
  • 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
  • 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
  • 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
  • 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
  • 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
  • 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
  • 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
  • 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
  • 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
  • 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
  • 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
  • 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
  • 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
  • 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
  • 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
  • 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

  • Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
  • Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
  • Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
  • Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
  • Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
  • Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
  • Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
  • Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
  • Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
  • Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer®, Path to CSP Educator®, CSP-PO, CSP-SM, SAFe Program Consultant

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

  • Over 20 years practising, managing and coaching Agile Process and Development
  • Over 11 years experience teaching Scrum (and Agile) in a classroom
  • Over 8 years experience applying Agile outside of technology environments

Publications

2018


Support independent publishing: Buy this e-book on Lulu.
…or from the iBookStore!

2014


Support independent publishing: Buy the Agile Advice e-book on Lulu.
…or from the iBookStore!
…or from Amazon!

 

Presentations

Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

Agile Architecture Master Class” – 20180515 – Private Client

Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

Real Agility for Everyone” – 20170921 – Private Client

Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

We are so confident in the quality and delivery of our training, that we offer a satisfaction guarantee that you will be satisfied with the learning you receive in the class.

Upcoming Virtual Learning Events

Certified Scrum Master® (CSM)

  • Certified ScrumMaster® (CSM) [Virtual Learning] badge

    Certified ScrumMaster® (CSM) [Virtual Learning]

    21 to 22 JUL 2020 - Starting Tuesday - Online from Toronto - Mishkin Berteig

    C$1595.00 Register Now Only 4 Spots left!

    - Create Adaptive Product Teams in Any Business -

    This 2-day course provides the foundations to be an effective Scrum Master. Achieve Certified ScrumMaster® (CSM) designation by successfully completing this training and the online exam taken after the class (you'll receive the link directly from Scrum Alliance®).

    The Certified ScrumMaster® course is normally the recommended entry point to the practice of Scrum and is a prerequisite to more advanced certifications: A-CSM®, CSP-SM®.

    - 16 PDUs | 16 SEUs (REP with Scrum Alliance® and PMI)
    - Scrum Alliance® exam fee and 2-year membership included
    - In-depth simulation, engaging classroom discussion & no slides!

    40% Corporate Loyalty Program discount currently in effect! [Please register using a corporate email address, if applicable, as that is how we determine corporate loyalty program discounts.]
    __________________________________________________________________________


    IMPORTANT NOTE: This learning event requires:
    - 3 hours of Scrum preparatory work
    - review of Scrum foundational videos
    - completion of quizzes and SM-ready test


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.






    Location:

    Online from Toronto

    Date:

    Tue 21-Jul-2020
    Wed 22-Jul-2020

    Time:

    09:00 AM to 04:30 PM (EST)

    Trainer:
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer
  • Certified ScrumMaster® (CSM) [Virtual Learning] badge

    Certified ScrumMaster® (CSM) [Virtual Learning]

    11 to 12 AUG 2020 - Starting Tuesday - Online - Jerry Doucett & Mishkin Berteig

    Early-bird Discount! C$1595.00 C$1355.75 Until 10-Jul-2020 Register Now Only 15 Spots left!

    - Create Adaptive Product Teams in Any Business -

    This 2-day course provides the foundations to be an effective Scrum Master. Achieve Certified ScrumMaster® (CSM) designation by successfully completing this training and the online exam taken after the class (you'll receive the link directly from Scrum Alliance®).

    The Certified ScrumMaster® course is normally the recommended entry point to the practice of Scrum and is a prerequisite to more advanced certifications: A-CSM®, CSP-SM®.

    - 16 PDUs | 16 SEUs (REP with Scrum Alliance® and PMI)
    - Scrum Alliance® exam fee and 2-year membership included
    - In-depth simulation, engaging classroom discussion & no slides!

    40% Corporate Loyalty Program discount currently in effect! [Please register using a corporate email address, if applicable, as that is how we determine corporate loyalty program discounts.]
    __________________________________________________________________________


    IMPORTANT NOTE: This learning event requires:
    - 3 hours of Scrum preparatory work
    - review of Scrum foundational videos
    - completion of quizzes and SM-ready test


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.






    Location:

    Online

    Date:

    Tue 11-Aug-2020
    Wed 12-Aug-2020

    Time:

    09:00 AM to 04:30 PM (EST)

    Trainers:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer
  • Certified ScrumMaster® (CSM) [Virtual Learning] badge

    Certified ScrumMaster® (CSM) [Virtual Learning]

    25 to 26 AUG 2020 - Starting Tuesday - Online - Mishkin Berteig

    Early-bird Discount! C$1595.00 C$1355.75 Until 24-Jul-2020 Register Now

    - Create Adaptive Product Teams in Any Business -

    This 2-day course provides the foundations to be an effective Scrum Master. Achieve Certified ScrumMaster® (CSM) designation by successfully completing this training and the online exam taken after the class (you'll receive the link directly from Scrum Alliance®).

    The Certified ScrumMaster® course is normally the recommended entry point to the practice of Scrum and is a prerequisite to more advanced certifications: A-CSM®, CSP-SM®.

    - 16 PDUs | 16 SEUs (REP with Scrum Alliance® and PMI)
    - Scrum Alliance® exam fee and 2-year membership included
    - In-depth simulation, engaging classroom discussion & no slides!

    40% Corporate Loyalty Program discount currently in effect! [Please register using a corporate email address, if applicable, as that is how we determine corporate loyalty program discounts.]
    __________________________________________________________________________


    IMPORTANT NOTE: This learning event requires:
    - 3 hours of Scrum preparatory work
    - review of Scrum foundational videos
    - completion of quizzes and SM-ready test


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.






    Location:

    Online

    Date:

    Tue 25-Aug-2020
    Wed 26-Aug-2020

    Time:

    09:00 AM to 04:30 PM (EST)

    Trainer:
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer
  • Certified ScrumMaster® (CSM) [Virtual Learning] badge

    Certified ScrumMaster® (CSM) [Virtual Learning]

    09 to 10 SEP 2020 - Starting Wednesday - Online - Jerry Doucett & Mishkin Berteig

    Early-bird Discount! C$1595.00 C$1355.75 Until 11-Aug-2020 Register Now

    - Create Adaptive Product Teams in Any Business -

    This 2-day course provides the foundations to be an effective Scrum Master. Achieve Certified ScrumMaster® (CSM) designation by successfully completing this training and the online exam taken after the class (you'll receive the link directly from Scrum Alliance®).

    The Certified ScrumMaster® course is normally the recommended entry point to the practice of Scrum and is a prerequisite to more advanced certifications: A-CSM®, CSP-SM®.

    - 16 PDUs | 16 SEUs (REP with Scrum Alliance® and PMI)
    - Scrum Alliance® exam fee and 2-year membership included
    - In-depth simulation, engaging classroom discussion & no slides!

    40% Corporate Loyalty Program discount currently in effect! [Please register using a corporate email address, if applicable, as that is how we determine corporate loyalty program discounts.]
    __________________________________________________________________________


    IMPORTANT NOTE: This learning event requires:
    - 3 hours of Scrum preparatory work
    - review of Scrum foundational videos
    - completion of quizzes and SM-ready test


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.

    Location:

    Online

    Date:

    Wed 09-Sep-2020
    Thu 10-Sep-2020

    Time:

    09:00 AM to 04:30 PM (EST)

    Trainers:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer
  • Certified ScrumMaster® (CSM) [Virtual Learning] badge

    Certified ScrumMaster® (CSM) [Virtual Learning]

    22 to 23 SEP 2020 - Starting Tuesday - Online - Jerry Doucett & Mishkin Berteig

    Early-bird Discount! C$1595.00 C$1355.75 Until 31-Aug-2020 Register Now

    - Create Adaptive Product Teams in Any Business -

    This 2-day course provides the foundations to be an effective Scrum Master. Achieve Certified ScrumMaster® (CSM) designation by successfully completing this training and the online exam taken after the class (you'll receive the link directly from Scrum Alliance®).

    The Certified ScrumMaster® course is normally the recommended entry point to the practice of Scrum and is a prerequisite to more advanced certifications: A-CSM®, CSP-SM®.

    - 16 PDUs | 16 SEUs (REP with Scrum Alliance® and PMI)
    - Scrum Alliance® exam fee and 2-year membership included
    - In-depth simulation, engaging classroom discussion & no slides!

    40% Corporate Loyalty Program discount currently in effect! [Please register using a corporate email address, if applicable, as that is how we determine corporate loyalty program discounts.]
    __________________________________________________________________________


    IMPORTANT NOTE: This learning event requires:
    - 3 hours of Scrum preparatory work
    - review of Scrum foundational videos
    - completion of quizzes and SM-ready test


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.

    Location:

    Online

    Date:

    Tue 22-Sep-2020
    Wed 23-Sep-2020

    Time:

    09:00 AM to 04:30 PM (EST)

    Trainers:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer

Reviews

Mishkin Berteig and Jerry Doucett made the Certified Scrum Master course material exciting, fun, and easy to follow along. I really enjoyed their class.

Daniel Mossie, Lead Developer, audette.io, June 2, 2020

Miskhin Berteig is a great trainer. The Certified Scrum Master course is easy to follow and very informative. The interactive aspect makes the content effective to understand. Highly recommend it for anyone looking to gain better understanding of the Scrum process!

Deveena Oberoi, Senior Consultant, CGI Group Inc., April 21, 2020

I was very impressed by their ability to pivot to a virtual Certified Scrum Master course and have it flow so naturally.

Justin Van Parys, Account Manager, Randstad, April 21, 2020

Virtual Learning is much better than the in-person. I have a distributed team and it's been fantastic to learn some tools that I definitely can use to collaborate with them.

Elisabeth Rosenfeld, Project Director, Enterprise Risk Management, CIBC, March 24, 2020

Even in the current COVID-19 restrictions, the BERTEIG team was able to deliver the best Certified Scrum Master training.

Ajay Gupta, Manager, Accenture Inc., April 21, 2020

Wonderful Certified Scrum Master course presented in a super excellent way. Thank you!

Alicia Nair, Quality Assurance Analyst, CARFAX Canada, March 31, 2020

Thank you for providing a good tutorial, videos and interactive style of learning. Certified Scrum Master was really useful and I am sure I will be able to use it for my work in the near future. Appreciate the friendly atmosphere within the virtual class.

Alla Tsipis, QA Lead, Moneykey, March 31, 2020

Completely engaging Certified Scrum Master course. Hands-on experience with a real-world problem.

Zain Khan, Software Developer, Canada Life, March 31, 2020

I felt really engaged and could really appreciate the passion my instructor had for the Scrum Master role.

Shane Barker, Team Lead, Canada Life, March 31, 2020

Mishkin and his team went the extra mile to explain the Scrum Master role and used probing questions to learn how my company specifically could use Scrum better.

Dennis Jalonen, Developer, Canada Life, March 31, 2020

The Certified Scrum Master course was very well structured, teaching the fundamentals of the Scrum Framework and allowing us to apply our learning.

Kirisanth Subramaniam, Software Engineer, Setter Inc., April 8, 2020

Certified Scrum Master was great. Mishkin Berteig is a great instructor. He is very knowledgeable and entertaining.

Kira Thompson, Technology Consultant, CIBC, April 8, 2020

Mishkin Berteig is an energetic and enthusiastic instructor. He was very consistent and concise during our two-day Certified Scrum Master training. Mishkin is very knowledgable around the topic of Scrum and was able to answer any question that was asked. Highly recommended.

Kent Chau, Senior Software Engineer, Setter Inc., April 8, 2020

The Certified Scrum Master course is the perfect foundation for your career in Scrum. Mishkin Berteig and David Vicentin are amazing facilitators. Enjoyed the course immensely!

Sandra Gupta, Development Manager, QED, April 21, 2020

I highly recommend this Certified Scrum Master course to anyone with any level of interest in the Scrum Framework. Your classroom trainers are also practicing professionals who bring the best of both worlds—theory of Scrum framework and its practical application in your professional life. The training is INSPIRATIONAL to say the least!

Parikshit Ranade, Project Manager, Esri Canada, November 2019

The BERTEIG Certified Scrum Master course is a fantastic 2-day learning adventure for anyone interesting in learning about Scrum and Agile philosophies. With a practical component embedded into the course, you are sure to end up with a great overview of Scrum practices in the real world. Definitely would recommend to anyone working in the software industry.

Becky Domenico, Scrum Master, CARFAX Canada, November 2019

Happy to be in the interactive, hands on environment.

Olena Spektor, Senior Test Coordinator, CIBC, September 2019

Knowledgeable and expert in the industry - very good sense of humour.

Hamed Emtiaz, Director, Lady Milan Fashion Group, September 2019

Really challenges you to open up and get uncomfortable in order to help change your thinking.

Kirsty Taddeo, IT Product Owner, John Deere Financial, September 2019

BERTEIG deserves the positive feedback they constantly receive and I would recommend them to anyone wanting to learn SCRUM.

IT Project Manager, January 2019

Excellent and effective Instructor which led to full engagement of learners. This made the Certified Scrum Master class enjoyable and encourages everyone to embrace change.

IT Test Consultant, April 2019

Certified Scrum Master was my first true introduction into the ``agile world`` – and the facilitators were great – knowledgeable and real (no sugar coating). I appreciate the candor as it will help to differentiate when it makes sense to use scrum framework in a corporate setting vs. other PM methodologies to ensure successful execution.

Principal, January 2019

Mishkin and team provided an educational and fun environment to learn about Scrum, and how to do it correctly. We practiced Scrum and it provided great insight into how we are doing as an organization.

Lead Consultant, January 2019

Best in-class curriculum and team exercises that truly reinforce learnings and allows us students to practice the Scrum Master skills.

Project Manager, February 2019

Certified Scrum Master was engaging and informative. Thanks to Jerry and BERTEIG, my team and I are more equipped with Scrum knowledge

Portfolio Leader, February 2019

Although this was only 2 days course, Mishkin and Jerry managed to do massive knowledge sharing with an excellent approach and a very interactive training. Such heavy topics bundled with a lot of hands-on practices and SCRUM simulations and team working, made it quite fun. I will definitely recommend it!

Program Manager, February 2019

I definitely appreciate the passion the BERTEIG trainers have for Scrum, and the respect they have for the original spirit of the methodology. I immediately found myself thinking about how and when this could be applied in my current job. I would strongly recommend Certified Scrum Master to anyone looking to get exposure to Scrum and Agile, and work in team settings.

N/A, February 2019

Left a very clear vision of what agile should be.

QA Manager, November 2017

Mishkin and Jerry are wonderful facilitators and did a great job of managing the learning outcomes of the Certified Scrum Master course.

Manager, HR Portfolio Financials and Government, February 2019

Mishkin is a very knowledgeable Scrum Master coach.

Senior Project Manager, December 2017

Instructor's acumen and understanding of SCRUM was superb. The Certified Scrum Master course is very well structured, providing a lot of pertinent information and practical exercises, without overwhelming the student. Punctuality was superb and it really added to the positive experience. Best two day course I have ever attended.

Project Manager / Consultant, December 2017

Certified Scrum Master absolutely met my needs. The instructors were informative, excited to be there/presenting; open to adjusting schedule based on classroom needs; available during breaks for one-on-one interactions.

Senior Manager, QA Testing, September 2018

I was very impressed with the Certified Scrum Master course content, pace and expert knowledge of the course facilitator.

PMO Lead, March 2019

Going with BERTEIG was the right decision. The real life examples that were cited during the classroom sessions were of great help.

Scrum Master, January 2018

Instructor was very knowledgeable. There appeared to be a handout for every issue raised which indicated that these had been asked and answered before.

President, March 2019

The Certified Scrum Master course provided a good foundation for the use of the scrum framework in complex production development and enhancement. The instructor was engaging and referenced other methods/courses that may be suitable for the work/culture we are in.

Senior Business Consultant, March 2019

Jerry Doucett is a top-notch teacher and facilitator. He guided the class through the material using thought- and action-provoking methods. Mishkin's insights provided valuable context as to how Agile methods may be effectively scaled. BERTEIG's Certified Scrum Master training is a must for any organization or individual looking to adopt Agile principles.

Director, Projects, April 2019

Both Berteig courses I've taken gave me skills and knowledge I could immediately apply in my day-to-day work. I highly recommend Berteig to improve your knowledge and processes.

Scrum Master, May 2019

Great introduction to Agile, with engaging practical activities. At same time it tackles the issues and roadblocks teams face in trying to implement the Agile framework in a honest way.

Senior Manager, May 2019

Will recommend that every Scrum Master seeking certification within my org attend this course.

Head PMO, January 2019

Thank you Berteig for the fabulous hands-on simulation learning for the Scrum Master! This has been valuable and practical training!

Owner and Consultant, May 2019

The training was great including the pace and materials. I look forward to revisiting and applying the Scrum Master techniques and tools with better understanding now.

Senior Business Analyst, January 2019

As always, Berteig delivered a high quality, in depth training course delivered by two passionate experts in their field. As with all training courses I've attended with Berteig, the trainers never shy away from what can be perceived as controversial questions that challenge the established opinions of Scrum/Kanban.

System Administrator, January 2019

Berteig is some of the best corporate training I've attended...I would highly recommend Berteig training to anyone interested in Scrum. The Certified Scrum Master courses have an excellent balance of theory and practical application, the exercises are creative and engaging, and Jerry and Mishkin know their craft.

Senior Business Analyst, December 2018

An accelerated, first-hand way to learn agile and scrum fundamentals. Strong facilitation and participation.

Senior Consultant, December 2018

A former colleague introduced me to the company and the Certified Scrum Master course....the instructors were outstanding has they provided real world insight and problem solving for many of the situation that Scrum Masters would face.

Consultant, December 2018

Certified Scrum Master was extremely well delivered, organized and super fun! Would do another course with Berteig in a heartbeat!

Director, Project Manager, November 2018

Jerry and Mishkin are truly masters of their craft. I highly recommend Certified Scrum Master to anyone that is beginning their agile journey.

Scrum Master, November 2018

The Certified Scrum Master training provided by Berteig was truly outstanding. My training will improve day to day relations with colleagues and enhance productivity in our project work.

Data Science Consultant, October 2018

Great instructor. He made it easy and fun to learn Scrum as well as create an actual product for real world application. He also showed how a group of strangers could unify as a team. I am excited to try and apply this in my career going forward.

Senior Business Consultant, October 2018

I enjoyed every aspect of the Berteig's Certified Scrum Master training. The course not only introduced me to Scrum within the two day period, it also gave me a chance to interact and network with other professionals while learning.

Manager, September 2018

I was so glad that I decided to take this course. The insights received were very useful and practical. Looking forward to implementing some of the values and practices learned.

Scrum Master, September 2018

Instructors are highly energetic and have a strong understanding of the concepts.

Business Transformation Consultant, September 2018

The Scrum training was amazing, I would strongly recommend Berteig trainings. Very well organized, on time, very detailed with real life scenarios and how to address various challenges. Also what is amazing is they want to hear client's feedback and areas for improvement which means they actually practice what they preach in 'Scrum.

Project Coordinator, January 2018

The Berteig Certified Scrum Master course tapped into my knowledge of scrum and taught me concepts I didn't know before. Learning is a gift and I am glad I took this course!

Product / Project Manager, January 2018

Passionate instructors in a setting with intelligent peers. Worth attending!

Director, January 2018

I am happy to let you know that I passed the Certified Scrum Master test today. I really enjoyed your class and it cleared up some big misconceptions I had, plus provided some harsh truths about Scrum. The simulation you have in the class was so close to reality and how humans interact and behave...this has actually been a breath of fresh air, because reality is harsh and far, far away from theory. Thank you for all the reference materials, and the books.

Director, Quality Assurance, December 2017

I found this Certified Scrum Master training highly engaging, valuable, and it's completely worth it.

Senior Business Analyst, December 2017

I highly recommend taking the Certified Scrum Master course. Excellent way of coaching.

President, November 2017

Very engaging learning experience. The group work was intense! And sooo applicable to the real-world.

Director of Project Management, November 2017

Certified Scrum Master was an intense, dynamic, and very engaging introduction to Scrum that made the framework easily accessible and understandable - despite the fact that I am not a software professional.

Principal, November 2017

I found the Certified Scrum Master course insightful, interesting and challenging. I highly recommend the class.

Senior Director / PMO, October 2017

felt a strong need to acquire the knowledge of the fundamentals so that I could help correct the misrepresentations of agile in my company. I believe strongly in the framework and it's relevance and as such feel obligated to defend it fiercely.

Infrastructure / Application Change Manager, November 2017

The team provided a well organized classroom environment that was optimal for learning and my confidence moving forward as a Scrum Master.

Product Owner, November 2017

The hands-on approach made learning agile principles effortless.

Project Manager, November 2017

Terrific Certified Scrum Master course.

Director, October 2017

Certified Scrum Master was a great course with an awesome interactive activity which allowed me to appreciate what the developers on my team go through when new requirements are thrown at them.

Agile PM, October 2017

Great team work and autonomy, with solid materials, guidance and candid feedback from the BERTEIG trainer.

Director, Consulting, October 2017

I found the Certified Scrum Master course insightful, interesting and challenging. I highly recommend the class.

Senior Director / PMO, October 2017

Learning Event Preparation

Once you have registered for Certified Scrum Master, you will need to complete approx 3 hours of compulsory pre-work on our virtual learning platform training.berteig.com.

You will gain access once you have registered.

Agenda

Certified Scrum Master

Prior to arriving in the virtual classroom, you must make time to do some preparatory work and pass the Scrum Foundations Test. You should expect the preparatory work to take about 2 hours. This work and passing the test are required to attend the live portion of the class and for certification.

  • The Purpose of Scrum
  • The Scrum Values
  • The Scrum Roles
  • The Scrum Process
  • The Definition of Done
  • Myth: The Scrum Master is a Project Manager
  • Myth: Sprint Zero is Part of Scrum
  • Myth: Scrum is for IT Projects
  • The Scrum Guide
  • The Agile Manifesto
  • Practice Quiz: Scrum Foundations
  • Pre-Class Test - Scrum Foundations
  • Instructor Introductions
  • Tools Introduction
  • Warm-Up: Participant's Introduction
  • Warm-Up: The Scrum Process
  • BERTEIG Sign-In - Tell Us You're Here!
  • Requirements for Certification
  • Simulation - Outcomes
  • Simulation - Logistics and Timing
  • Simulation - Product Vision
  • Simulation - Sprint Delivery and Goal (overview)
  • Adaptive Product Teams
  • Sprint 1 - ScrumMaster Responsibilities
  • Sprint 1 - Retrospective: Pluses and Deltas
  • Sprint 1 - Execute!
  • Sprint 1 - Debrief
  • Sprint 1 - Customer Feedback
  • Sprint 1 - Customer Information
  • Sprint 2 - ScrumMaster Responsibilities
  • Sprint 2 - Retrospective: Starfish Diagram
  • Sprint 2 - Simple Sprint Planning
  • Sprint 2 - Practice Simple Sprint Planning
  • Sprint 2 - Simple Task Visibility
  • Sprint 2 - Execute!
  • Sprint 2 - Debrief
  • Sprint 2 - Customer Feedback
  • Sprint 2 - The Standard "Three Little Pigs" Story
  • Agile Planning
  • Agile Planning Principles and Steps
  • The Bucket System
  • Project/Release Planning
  • Artifact Transparency
  • Mapping Dependencies
  • Scrum Maturity and Hybrid Scrum
  • Discussion: Simulation Definition of "Done"
  • Sprint 3 - ScrumMaster Responsibilities
  • Sprint 3 - Task Board and Sprint Burndown Chart
  • Sprint 3 - Retrospective: Mad Sad Glad
  • Sprint 3 - Execute!
  • Sprint 3 - Customer Feedback
  • Sprint 3 - Debrief
  • History of Agile
  • Scrum Teams
  • Agile Team Room Example
  • Agile Engineering Practices
  • High Performance Teams
  • Obstacle Removal Strategies
  • Q&A
  • CSM Learning Objectives
  • Learning Path
  • Important Course Follow-Up
  • Scrum Alliance

Are you a BERTEIG Professional?

Achieve your BERTEIG Professional designation by attending two or more BERTEIG Learning Events

Loyalty Is Rewarded

BERTEIG Loyalty Program

At BERTEIG, we believe that continuous lifelong learning is a key element to success and achieving excellence.

We developed the BERTEIG Loyalty Program to encourage our clients to develop a culture of continuous learning. The more people you train, the more money you save (simple)!

The discount level you reach by the end of the calendar year is maintained for another full calendar year. As soon as you reach the minimum number of registrations for the next level, you move up and enjoy greater discounts.

The BERTEIG Loyalty Program is available for both Public and Private training.

Starter Program

Register
3 people
=
15%

Momentum Program

Register
10 people
=
20%

Accelerate Program

Register
20 people
=
25%

Enterprise Program

Register
40 people
=
30%

For a limited time during COVID-19, we are offering all corporate clients:

40% discount*

Use your work e-mail to register and receive the promotional pricing

(*some restrictions apply)

Additional Benefits

Certified Scrum Master

In the virtual learning, we use Estimation Cards to estimate the effort involved in performing tasks.

If you’d like to get your own set of physical BERTEIG Estimation cards, let us know and we will ship some out for you (within Canada).

BERTEIG Notebook

If you would also like to receive a complimentary spiral-bound journal with zipper pocket, please let us know in the feedback form and we will get one sent out to you.

Each notebook comes with extra BERTEIG Post-It notes and a BERTEIG Sharpie for you to use at work.

BERTEIG logo - Agile training, agile coaching

FREE Expert Advice

Access a whole range of articles written by experienced Agile coaches.

www.berteig.com/articles

Learn how to transform your organization with new thinking, innovations, and strategies rather than simply supporting and enhancing traditional methods.

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Curious?

Register for an upcoming Certified Scrum Master ® (CSM) course
  • Certified ScrumMaster® (CSM) [Virtual Learning] badge

    Certified ScrumMaster® (CSM) [Virtual Learning]

    21 to 22 JUL 2020 - Starting Tuesday - Online from Toronto - Mishkin Berteig

    C$1595.00 Register Now Only 4 Spots left!

    - Create Adaptive Product Teams in Any Business -

    This 2-day course provides the foundations to be an effective Scrum Master. Achieve Certified ScrumMaster® (CSM) designation by successfully completing this training and the online exam taken after the class (you'll receive the link directly from Scrum Alliance®).

    The Certified ScrumMaster® course is normally the recommended entry point to the practice of Scrum and is a prerequisite to more advanced certifications: A-CSM®, CSP-SM®.

    - 16 PDUs | 16 SEUs (REP with Scrum Alliance® and PMI)
    - Scrum Alliance® exam fee and 2-year membership included
    - In-depth simulation, engaging classroom discussion & no slides!

    40% Corporate Loyalty Program discount currently in effect! [Please register using a corporate email address, if applicable, as that is how we determine corporate loyalty program discounts.]
    __________________________________________________________________________


    IMPORTANT NOTE: This learning event requires:
    - 3 hours of Scrum preparatory work
    - review of Scrum foundational videos
    - completion of quizzes and SM-ready test


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.






    Location:

    Online from Toronto

    Date:

    Tue 21-Jul-2020
    Wed 22-Jul-2020

    Time:

    09:00 AM to 04:30 PM (EST)

    Trainer:
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer
  • Certified ScrumMaster® (CSM) [Virtual Learning] badge

    Certified ScrumMaster® (CSM) [Virtual Learning]

    11 to 12 AUG 2020 - Starting Tuesday - Online - Jerry Doucett & Mishkin Berteig

    Early-bird Discount! C$1595.00 C$1355.75 Until 10-Jul-2020 Register Now Only 15 Spots left!

    - Create Adaptive Product Teams in Any Business -

    This 2-day course provides the foundations to be an effective Scrum Master. Achieve Certified ScrumMaster® (CSM) designation by successfully completing this training and the online exam taken after the class (you'll receive the link directly from Scrum Alliance®).

    The Certified ScrumMaster® course is normally the recommended entry point to the practice of Scrum and is a prerequisite to more advanced certifications: A-CSM®, CSP-SM®.

    - 16 PDUs | 16 SEUs (REP with Scrum Alliance® and PMI)
    - Scrum Alliance® exam fee and 2-year membership included
    - In-depth simulation, engaging classroom discussion & no slides!

    40% Corporate Loyalty Program discount currently in effect! [Please register using a corporate email address, if applicable, as that is how we determine corporate loyalty program discounts.]
    __________________________________________________________________________


    IMPORTANT NOTE: This learning event requires:
    - 3 hours of Scrum preparatory work
    - review of Scrum foundational videos
    - completion of quizzes and SM-ready test


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.






    Location:

    Online

    Date:

    Tue 11-Aug-2020
    Wed 12-Aug-2020

    Time:

    09:00 AM to 04:30 PM (EST)

    Trainers:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer
  • Certified ScrumMaster® (CSM) [Virtual Learning] badge

    Certified ScrumMaster® (CSM) [Virtual Learning]

    25 to 26 AUG 2020 - Starting Tuesday - Online - Mishkin Berteig

    Early-bird Discount! C$1595.00 C$1355.75 Until 24-Jul-2020 Register Now

    - Create Adaptive Product Teams in Any Business -

    This 2-day course provides the foundations to be an effective Scrum Master. Achieve Certified ScrumMaster® (CSM) designation by successfully completing this training and the online exam taken after the class (you'll receive the link directly from Scrum Alliance®).

    The Certified ScrumMaster® course is normally the recommended entry point to the practice of Scrum and is a prerequisite to more advanced certifications: A-CSM®, CSP-SM®.

    - 16 PDUs | 16 SEUs (REP with Scrum Alliance® and PMI)
    - Scrum Alliance® exam fee and 2-year membership included
    - In-depth simulation, engaging classroom discussion & no slides!

    40% Corporate Loyalty Program discount currently in effect! [Please register using a corporate email address, if applicable, as that is how we determine corporate loyalty program discounts.]
    __________________________________________________________________________


    IMPORTANT NOTE: This learning event requires:
    - 3 hours of Scrum preparatory work
    - review of Scrum foundational videos
    - completion of quizzes and SM-ready test


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.






    Location:

    Online

    Date:

    Tue 25-Aug-2020
    Wed 26-Aug-2020

    Time:

    09:00 AM to 04:30 PM (EST)

    Trainer:
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer
  • Certified ScrumMaster® (CSM) [Virtual Learning] badge

    Certified ScrumMaster® (CSM) [Virtual Learning]

    09 to 10 SEP 2020 - Starting Wednesday - Online - Jerry Doucett & Mishkin Berteig

    Early-bird Discount! C$1595.00 C$1355.75 Until 11-Aug-2020 Register Now

    - Create Adaptive Product Teams in Any Business -

    This 2-day course provides the foundations to be an effective Scrum Master. Achieve Certified ScrumMaster® (CSM) designation by successfully completing this training and the online exam taken after the class (you'll receive the link directly from Scrum Alliance®).

    The Certified ScrumMaster® course is normally the recommended entry point to the practice of Scrum and is a prerequisite to more advanced certifications: A-CSM®, CSP-SM®.

    - 16 PDUs | 16 SEUs (REP with Scrum Alliance® and PMI)
    - Scrum Alliance® exam fee and 2-year membership included
    - In-depth simulation, engaging classroom discussion & no slides!

    40% Corporate Loyalty Program discount currently in effect! [Please register using a corporate email address, if applicable, as that is how we determine corporate loyalty program discounts.]
    __________________________________________________________________________


    IMPORTANT NOTE: This learning event requires:
    - 3 hours of Scrum preparatory work
    - review of Scrum foundational videos
    - completion of quizzes and SM-ready test


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.

    Location:

    Online

    Date:

    Wed 09-Sep-2020
    Thu 10-Sep-2020

    Time:

    09:00 AM to 04:30 PM (EST)

    Trainers:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer
  • Certified ScrumMaster® (CSM) [Virtual Learning] badge

    Certified ScrumMaster® (CSM) [Virtual Learning]

    22 to 23 SEP 2020 - Starting Tuesday - Online - Jerry Doucett & Mishkin Berteig

    Early-bird Discount! C$1595.00 C$1355.75 Until 31-Aug-2020 Register Now

    - Create Adaptive Product Teams in Any Business -

    This 2-day course provides the foundations to be an effective Scrum Master. Achieve Certified ScrumMaster® (CSM) designation by successfully completing this training and the online exam taken after the class (you'll receive the link directly from Scrum Alliance®).

    The Certified ScrumMaster® course is normally the recommended entry point to the practice of Scrum and is a prerequisite to more advanced certifications: A-CSM®, CSP-SM®.

    - 16 PDUs | 16 SEUs (REP with Scrum Alliance® and PMI)
    - Scrum Alliance® exam fee and 2-year membership included
    - In-depth simulation, engaging classroom discussion & no slides!

    40% Corporate Loyalty Program discount currently in effect! [Please register using a corporate email address, if applicable, as that is how we determine corporate loyalty program discounts.]
    __________________________________________________________________________


    IMPORTANT NOTE: This learning event requires:
    - 3 hours of Scrum preparatory work
    - review of Scrum foundational videos
    - completion of quizzes and SM-ready test


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.

    Location:

    Online

    Date:

    Tue 22-Sep-2020
    Wed 23-Sep-2020

    Time:

    09:00 AM to 04:30 PM (EST)

    Trainers:
    Jerry Doucett

    Jerry Doucett


    VP Training Services, Senior Consultant and Instructor
    About Trainer
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer

Common Questions

  1. Q: Prices are in what currency?
    A: Canadian dollars. 
  2. Q: What methods of payment do you accept?
    A: Visa, Mastercard and American Express. We do not invoice for training. Under special circumstances we can also accept wire transfers, personal cheques, PayPal and Purchase Orders. Please contact accounting@berteig.com for special payment arrangements.
  3. Q: I need to cancel my place due to... what do I do about it?
    A: If your request to cancel is made ten (10) business days prior to the Learning Event, then you will be issued a refund and your spot will be made available for someone else. Please contact accounting@berteig.com with the order number you wish to have refunded.
    Within ten (10) business days, no refund is possible for any reason, but we will offer you a spot in a future class at 50% of the normal list price (no other discounts will apply).
    In the rare case of family or medical emergencies, please contact info@berteig.com as soon as you can and we will work with you to find a suitable solution.
  4. Q: I need to change the course date I am registered for due to... what do I do about it?
    A: As with cancellation, if your request to change dates is made ten (10) business days prior to the Learning Event, then you can be moved. Please contact info@berteig.com with your name, current course date and requested new course date.
    Within ten (10) business days, no changes are possible for any reason, but we will offer you a spot in another class at 50% of the normal list price (no other discounts will apply).
    In the rare case of family or medical emergencies, please contact us as soon as you can and we will work with you to find a suitable solution.
  5. Q: Can I send someone else in my place?
    A: Yes, you are welcome to change the registration information for a spot in a Learning Event at any time. Please contact info@berteig.com with the details including your own registration information and the full name, email address and phone number of the person who will attend in your place. There is no charge for such a change.
  6. Q: I found "the same" course for less... will you give me a discount?
    A: No, you have registered for a premium learning event with BERTEG, not a clone of some other course.
  7. Q: Do you ever offer discounts?
    A: Yes, everyone who attends one of our Learning Event is given a discount code to use on other courses or to pass along to coworkers, associates, family and friends.
    Also, if you belong to an organization that sends more than 3 people to our training courses, you may be eligible for the BERTEIG Loyalty Program. The more people that attend our training, the higher the discount available. Please contact us at info@berteig.com to find out more.
    Also, we offer "Early Bird" discounts on some Learning Events. We encourage you to register early to take advantage of these offers.
  8. Q: What if I register, then later discover a Loyalty Program discount was applicable. Can I get the discount applied retroactively?
    A: In most cases, yes you can. Please contact info@berteig.com with your order number for which you would like the discount applied and your company details.
  9. Q: Is your training tax deductible and can I get a T2202A slip?
    A: No, our training is not eligible for tax deductions. We do not give T2202A slips. T2202A slips are usually issued from Post Secondary Education Institutions like a college or university. We are not such an institution. Purchasing our training is more like purchasing a book or a ticket to an event.
    1. Q: How do I become a Certified ScrumMaster® (CSM)?
      A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/csm-certification. The training component of the CSM designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSM in-house private Learning Event.
    2. Q: What is included in becoming a Certified ScrumMaster® (CSM)?
      A: The Certified ScrumMaster® (CSM) online training that we offer includes all the materials that are needed to complete the 'training part' of the certification. There is no extra fee for the CSM online test, it is included in your registration with us. Once you have completed the training, you will receive an email within 1 week to complete the remaining step to get your certification. Full instructions will be provided in class, but don't worry, the test is straightforward! If you want to study, please consider reading the Scrum Guide.
    3. Q: How do I become a Certified Scrum Product Owner® (CSPO)?
      A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/cspo-certification. The training component of the CSPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSPO in-house private Learning Event.
    4. Q: How do I get SAFe® Scaled Agilist Certification (SA) from Scaled Agile®?
      A: Scaled Agile® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scaledagile.com/certification/courses/leading-safe. The training component of the SA® designation is available only by attending BERTEIG’s virtual designated SA in-house private Learning Event.
      We do not offer SAFe® training as a public enrolment course as it is highly contextual curriculum.
    5. Q: Where can I find more information about SAFe® training and certification?
      A: The best source of information is always directly from Scaled Agile at http://www.scaledagile.com. BERTEIG also maintains our own SAFe® FAQ page at https://berteig.com/faq-safe.
    6. Q: How do I become certified as an OpenAgile® Team Member (OATM)?
      A: The OpenAgile Center for Learning is the governing body for this certification. Full details may be found at http://www.openagile.com/TeamMember. The training component of the OATM designation is available either by attending a virtual designated OATM in-house private Learning Event.
    7. Q: How do I become a PMI® Agile Certified Practitioner (PMI-ACP)?
      A: The Project Management Institute® (PMI) is the governing body for this certification. Full details may be found at https://www.pmi.org/certifications/types/agile-acp. The training component of the PMI-ACP® designation is available either by attending a designated virtual PMI-ACP in-house private Learning Event.
    8. Q: How do I become certified as a Team Kanban Practitioner® (TKP)?
      A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/team-kanban. The training component of the TKP designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated virtual TKP in-house private Learning Event.
    9. Q: How do I become certified as a Kanban Management Professional (KMP)?
      A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/kmp-program. Note this is a two-class certification – you must complete BOTH the Kanban Systems Design® (KMP I) class AND the Kanban System Improvement® (KMP II) class. The training component of the KMP® designation is available either by attending BERTEIG virtual public Learning Events or as part of designated in-house private Learning Events.
    10. Q:How do I become a Licensed Scrum Master Product Owner® (LSMPO)?
      A: Scrum Inc® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.licensedscrum.com/licensed-scrum-master/. The training component of the LSMPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSPO in-house private Learning Event.
    11. Q:How can I claim my CSM® or CSPO® or LSMPO® class for PDUs from PMI®?
      A: BERTEIG is a Registered Education Provider® (REP) with PMI for the CSM and CSPO courses. Please log in to your account on the PMI Continuing Certification Requirements System (CCRS) website at https://ccrs.pmi.org and choose BERTEIG as your REP when entering in your learning experience. Be sure to choose the appropriate class you took (CSM or CSPO or LSMPO) to claim the appropriate PDUs.
    12. Q: How can I claim my class (non CSM® or CSPO®) for PDUs from PMI®?
      A: If you have completed a Learning Event with BERTEIG that has appropriate content, you may claim the PDUs as private learning hours on the PMI-CCRS website.
      If asked, you may show your official certificate as evidence of attending the class. Obtaining PDUs is your responsibility and for more information, please refer to the PMI-CCR Certification Requirements Handbook at https://www.pmi.org/-/media/pmi/documents/public/pdf/certifications/ccr-certification-requirements-handbook.pdf?la=en.
  1. Q: What if I'm shy and don't like interacting with people?
    A: Our virtual Learning Events are highly interactive and we make them safe and comfortable for even the most shy people! Our facilitators are experts in creating an online environment where everyone is encouraged to participate without forcing you to do things or say things that might be uncomfortable. This is not like school. This is not like a university lecture. This is not like a high-pressure business meeting.
  2. Q: What if I'm just coming to get a certification?
    A: Okay! We know lots of people who have come to our virtual Learning Events in the past to only achieve a valuable certification. They have told us in no uncertain terms that it was still the best "course" they have ever attended, they learned far more than they expected to, and that they were excited to apply what they learned as soon as possible. Sure, you can attend just for the certification!
  3. Q: What do I need to do to prepare for the online course?
    A:There are three things you must do beforehand to prepare for BERTEIG online Learning Events.
    1. Complete pre-work at training.berteig.com
    2. Set up Zoom for video conferencing
    3. Get familiar with Miro whiteboard collaboration
    For most Learning Events, there is some pre-work which must be completed before the class begins. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.
    Check the description of your Learning Event to see if there are any special requirements.
  4. Q: Do I need a laptop or can I use my phone?
    A: You will need a laptop or desktop for the BERTEIG Learning events. Handheld devices such as tablets and phones are not suitable for the interactive nature of the classes.
  5. Q: Do you provide copies of your slides?
    A: First of all, we usually don't use slides in our Learning Events - instead we have a moderate number of handouts and these are accessed in one place using the BERTEIG Learning Management System (LMS).
    The only exception to this is the SAFe training classes where we are a delivery partner and the materials come directly from Scaled Agile - in those classes there are typically a lot of slides to go through in the training.
  6. Q: When does my Learning Event start and finish?
    A: Normally our Learning Events start at 9:00am sharp and end by 4:30pm (Eastern Time +5:00 GMT). Some Learning Events may have other schedules. Please read the page about your particular Learning Event to know exactly what time it starts and ends.
  7. Q: Do you offer your virtual Learning Events as private sessions?
    A: Yes. Please contact sales@berteig.com for more information and to receive a quote. Typically 'in-house' virtual sessions are scheduled six or more weeks after a contract has been signed - please ask for a quote as soon as possible if you think your need is urgent!
    We can also create custom online Learning Events for an additional fee. We even do train-the-trainer programs for larger organizations who wish to leverage in-house staff.
    Generally, we avoid doing the CSM, CSPO and LSMPO Learning Events as private virtual classes, and we encourage you to attend with your group to a public scheduled session.
  8. Q: What if I have an emergency and have to leave for some/part/most of the virtual class?
    A: It depends on the emergency. If it is a medical emergency for yourself or a family member, we will work with you to either re-schedule or refund your money depending on circumstances. We don't have a fixed policy about this.
    For work related emergencies, we will not issue a refund, but will offer a spot to you at a future course at a 50% discount rate.
  9. Q: Do you recommend any supplemental learning resources?
    A: Yes. We have a list of recommended reading for agility that is organized by type of BERTEIG Learning Event.
  1. Q: Does BERTEIG partner with others to advertise and deliver training?
    A: Yes. We partner with training resellers who can reach a different audience than the companies we normally serve. If you have a question about our resellers or if you are interested in establishing a partnership relationship please contact sales@berteig.com.
  2. Q: I am a trainer myself. Can I list my courses on this website?
    A: No. This is one type of partnership that we are considering but have not yet established. If you are interested in this type of partnership, please contact sales@berteig.com.

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

*Notebooks and other promotional materials can only be sent free-of-charge within Canada

Live virtual training is delivered based on the Canadian Eastern time zone (ET) from 9:00am to 4:30pm. People in the Pacific time zone (PST, PDT) will find our courses run from 6:00am to 1:30pm and people in the Greenwich time zone in Europe will find our courses run from 2:00pm to 9:30pm.