CSPO Certified
16 PDUs | 16 SEUs (REP with Scrum Alliance® and PMI®)
Free Professional Scrum Insight report for your team
2-year membership with Scrum Alliance®
Access 2 free e-books by BERTEIG consultants
Free note journal, estimation cards, stickies and Sharpie

Upcoming Certified Scrum Product Owner® (CSPO)

This 2-day course provides the foundations to be an effective Product Owner.

Achieve Certified Scrum Product Owner® designation with the Scrum Alliance® by successfully completing this course.

BERTEIG is also a Registered Education Provider with the Project Management Institute.

Praise for BERTEIG
Certified Scrum Product Owner® (CSPO) Training

This class and the instructor were top notch. Plenty of actionable information, engaging content and delivery, and very interactive.

Product Manager, January 2019

An engaging, thorough look at best practices behind true product ownership and working within scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach true agile and scrum to the world.

Director of Digital Product Management, January 2019

Amazing, knowledgeable Scrum coaches. Highly recommended for anyone without Scrum knowledge.

Senior Manager UAT, January 2019

Relevant and 'on point' training for an ever evolving methodology. Useful and recommended for active and experienced practitioners, as well as those new to the field.

Information Security Product Owner, January 2019

It was efficiently led - the presentations were clear and relevant, real life scenarios and interactive exercises helped to understand how the learnings can be applied. Overall, I'm very happy I chose to take it with Mishkin Berteig himself.

Product Consultant, January 2019

For teams that are delivering products, this training is ideal. It is relatively low cost and very effective value for the dollar.

Director DB/BI/MW Engineering, January 2019

Great training, hands on practice as Product Owner from creating product vision, developing product box to creating product backlog and prioritize/estimate product backlog item. Definitely one of the best training courses in Toronto!

Consultant, December 2018

This course was very much to the point and Mishkin's experience in training and scrum was so relevant. It was like a clear peaceful stream, so well organized.

Senior Systems Analyst, December 2018

That was a great course taught by a great instructor who you can tell put a lot of thought, intent and experience into the course. In many exercises, the value was in the journey, the lessons learned during the simulations than the outcome. This translated to very powerful concepts to be applied in the future. Highly recommend!

Product Owner, December 2018

Mishkin Berteig is a bit tough with the rules, mostly with time constraints and discipline. But he makes it so very obvious at the end of the program why it's so crucial in Scrum. After all, integrating scrum into the traditional work culture demands a radical change. Overall, a great trainer.

Business Analyst/ Product Owner, December 2018

A refreshing, collaborative experience where scrum rules are practised through simulations. This course provided the right balance of lecturing, hands on activity and discussion to give participants the tools required to be effective product owners.

Product Owner - Business Solutions, December 2018

Berteig has well designed curriculum by experts. I attended CSPO certification class and learned and unlearned a lot of nuances about Agile, Scrum and how to be a responsible Product Owner.

Product Owner, November 2018

Amazing, amazing and just amazing!!!

QA Analyst, November 2018

Very good course to learn the basics of Scrum and the Product Owner role within the framework. Experienced teacher with real world examples and lessons.

Wireless Product Development, December 2018

This was a fantastic course. I enjoyed the way that Mishkin and David facilitated the group with a combination of talking at the front, group discussion and interactive exercises using fun topics that are easy to relate to. Thank you!

Business Analyst, November 2018

Really enjoyed the facilitation, dynamics and classroom experience - I gained real life insights that can benefit me and my Scrum team immediately. Thanks!

Senior Product Manager, CRM, November 2018

Excellent delivery style and an immersive experience built to make you learn by doing. Highly recommended.

Associate Leadership Advancement Program, October 2018

Mishkin is an excellent trainer who kept me interested the course throughout the 2 days. The course was very well planned with a good balance of theory and practical exercises to capture what has been explained.

Agile Transformation Consultant, October 2018

For anyone looking to become a product leader in their organization, this course is essential!

Senior Product Manager, September 2018

Did not expect to enjoy the course however it was very informative and well organized. I learned a lot and can apply it to my everyday work at my employer! Great teachers.

Senior Project Manager, January 2018

Learning Outcomes

By successfully completing this course you will be able to:

  • Create a Product Backlog that puts business priorities first.
  • Work with a team to enable business and technical innovation.
  • Leverage the business benefits of Scrum to maximize ROI.
  • Fulfill the requirements of the Certified Scrum Product Owner® program.

Agenda

  1. Welcome & Introductions
  2. History of Agile Methods & Culture
    • Scrum & The Agile Manifesto
    • High Performance Teams
    • The Definition of “Done”
  3. The Product Owner Role
    • Team & Stakeholder Collaboration
    • Qualities of a Product Owner
    • Mapping the Product Owner to Traditional Roles
  4. In-Depth Simulation Exercise
    • Backlog Preparation & Refinement
    • Choosing a Product for the Simulation
    • Product Vision & Innovation
    • User-Centric Design: User Categories, Personas, Usability & Empathy
    • User Stories
      • Writing Effective User Stories
      • Splitting User Stories
    • Estimation & Financial Modelling
      • Effort, Value & ROI
      • Methods of Ordering the backlog
  5. Advanced Topics (Depending on Time)
    • Scaling, Product Owner Pitfalls, Kano Analysis, Story Mapping
  6.  Graduation
    • What Did You Learn?
    • Certification
    • Feedback Forms

About Your Instructors

Mishkin Berteig

Mishkin Berteig President and Co-Founder

Canada's Best Known & Longest-Standing Certified Scrum Trainer®
Mishkin Berteig leads, mentors, trains and coaches teams and organizations, managers and executives. Mishkin helps organizations become more effective by using methods such as Scrum, Extreme Programming (XP), OpenAgile® and Lean. These methods present the best balance between chaos and bureaucracy; they allow human creativity and problem-solving to flourish in the service of tangible corporate and organizational goals.

Mishkin has over 20 years of professional experience with Agile methods. Mishkin publishes articles and thoughts about agile on Agile Advice. Mishkin has trained people from Canada, the United States, India, China, the Middle East and Europe. Mishkin Berteig is President and co-founder of BERTEIG.

Mishkin Berteig has been training, coaching and consulting for organizations adopting Agile since 2001.  Mishkin co-founded Berteig in 2004.  Mishkin is committed to helping individuals, teams and organizations apply Agile to transform their way of working.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, OpenAgile®).  Assistance includes Agile culture change, Agile change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 5,000 people in Canada and abroad.  Courses have been as short as three-hour intro-style and as long as five-day boot-camp-style, and audiences have ranged from junior team members to senior executives.  Mishkin has been a Certified Scrum Trainer (CST) since 2005.

Mishkin maintains a popular blog, Agile Advice, with hundreds of articles about agile methods.

Experience Summary

  • Over 20 years practising, managing and coaching Agile Process and Development
  • Over 11 years experience teaching Scrum (and Agile) in a classroom
  • Over 8 years experience applying Agile outside of technology environments

Publications

2018


Support independent publishing: Buy this e-book on Lulu.
…or from the iBookStore!

2014


Support independent publishing: Buy the Agile Advice e-book on Lulu.
…or from the iBookStore!
…or from Amazon!

 

Presentations

Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

Agile Architecture Master Class” – 20180515 – Private Client

Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

Real Agility for Everyone” – 20170921 – Private Client

Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

Jerry Doucett

Jerry Doucett VP Training Services, Senior Consultant and Instructor

Scrum Trainer, Agile Transformation Expert, Agile Public Speaker, SAFe Program Consultant® and Enthusiastic Photographer
Jerry Doucett is an Agile transformation advisor with over 25 years of hands-on experience in software and process development initiatives. Jerry has proudly served on numerous enterprise transformations by focusing support on four key success pillars: cultivating in-house expertise on Lean and Agile practices, defining enterprise transformation strategies, building and delivering coaching and training programs, and developing effective relationships between business and IT.

Jerry Doucett is an Agile transformation advisor with over 25 years of hands-on experience in software and process development initiatives. Jerry has proudly served on numerous enterprise transformations by focusing support on four key success pillars: cultivating in-house expertise on Lean and Agile practices, defining enterprise transformation strategies, building and delivering coaching and training programs, and developing effective relationships between business and IT.

For over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 2,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his latest book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Certifications and Accreditations:

Accredited Kanban Trainer, Licensed Scrum Trainer, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

  • Over 25 years in software and process development initiatives
  • Over 15 years of applying project management practices
  • Over 9 years assisting organizations to leverage Agile and Lean approaches
  • Over 7 years assisting enterprise Agile transformations

Testimonials:

“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One

Publications

2018 – The Scrum Master Guide to Choosing Retrospective Techniques

Book Cover - The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)

 

 

 

 

 

 

 

 

Forbes Benning

Forbes Benning Agile Coach and Trainer

Certified ScrumMaster, Certified Scrum Product Owner, Project Management Professional (PMP) Certified SAFe Agilist (Leading SAFe)
Forbes Benning began using the Agile philosophy in 2008 and wonders how he ever lived without it. Now Forbes wants to share that knowledge and experience with other teams. He has experience consulting, coaching, facilitation and team building in large enterprise settings. With a focus on methods such as Scrum, Forbes is committed to helping transform people, process and culture in organizations.

Forbes Benning began using the Agile philosophy in 2008 and wonders how he ever lived without it. Now Forbes wants to share that knowledge and experience with other teams. He has experience consulting, coaching, facilitation and team building in large enterprise settings. With a focus on methods such as Scrum, Forbes is committed to helping transform people, process and culture in organizations.

Forbes was active in helping projects succeed for 10 years before becoming a PMP in 2005. He then received certification as a ScrumMaster® in 2008. He is dedicated to sharing this knowledge to help other teams succeed.

Forbes has worked as a ScrumMaster to assist teams in their adoption of Scrum. He has also assisted firms in the financial, gaming and automotive sector with their Agile transformations, including Agile teamwork, Agile project and product management, and Agile consulting and training at the executive level.

Forbes has been a long-time volunteer with the PMI-SWOC. He managed the organization of the regional PMI conference in 2009 and 2010.

Now he is also working on enterprise cloud transformation and has become an AWS Architect (Amazon Web Services) to help with customer journeys.

Select Client List:

Certent, CIHI (Canadian Institute of Health Information), City of Toronto, Finastra (D+H), Government of Ontario, Great West Life, Intuit Canada, Kijiji (eBay), Nutreco, SafeNet, ScotiaBank, Seneca College, TD Canada Trust, Upstream Works, PPI, CoreSolutions, Mostly Digital, Diamond L Healthcare Software Solutions, Gilchrist Games, PMI-SWOC, Autodata, The Ontario Association of Community Care Access Centres, The Ontario Ministry of Environment

Certifications and Accreditations:

Professional Scrum Master I + II (PSM I and PSM II), Professional Scrum Product Owner I (PSPO I)
Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO)
Team Kanban Practitioner (TKP), Kanban Management Professional (KMP)
AWS Architect, Project Management Professional (PMP), Certified SAFe Agilist (Leading SAFe)
Bachelor of Arts (History) from the University of Western Ontario

Experience Summary

Over 23 years helping projects succeed

Over 11 years experience helping teams adopt Scrum and other Agile methods

5 years of experience training teams and organizations on Scrum

Testimonials / References

“I thought the class was great with Forbes providing real world examples and experiences.” – Product Manager

Petra Skapa

Petra Skapa Certified Scrum Trainer® (CST)

A Certified Scrum Trainer® (CST) with extensive global training experience and an impressive and diversified professional background; Petra provides solid practical Agile coaching and training services in both North America and Europe.

Petra's professional career spans guiding business technology, classroom based education and Agile coaching and mentorship.

Petra has over 10 years of experience, leading departments through Agile transformations and supporting project teams in adopting effective software delivery using Agile processes.

Curious?

Register for an upcoming Certified Scrum Product Owner® (CSPO) course

Additional Benefits

estimation-cards-138x177

All attendees receive as many decks of Estimation Cards as they want! You’re guaranteed at least 1 deck but the instructor often brings extra. Each deck includes four sets, therefore most Scrum teams need 2 or 3 decks. If you know you would like extra decks, please let us know before the training starts to ensure we bring enough.

agile-advice-book-cover-138x177

All attendees receive a free electronic copy of Mishkin Berteig’s book “Agile Advice”. This book is a collection of the best articles from the AgileAdvice blog with additional commentary, updates, and three exclusive articles written just for the book.

The Product Owner - Cover

All attendees also receive “The Product Owner” a step-by-step workbook produced by BERTEIG to help new Product Owners advanced their capabilities to help the business of their organization with excellent product ownership.

berteig-notebook

All attendees also receive a complimentary spiral-bound notebook with lined paper and zipper pocket to take notes during the class and to record your Agile learning journey beyond the classroom.

Common Questions

  1. Q: Prices are in what currency?
    A: Canadian dollars. 
  2. Q: What methods of payment do you accept?
    A: Visa, Mastercard and American Express. We do not invoice for training. Under special circumstances we can also accept wire transfers, personal cheques, cash, PayPal and purchase orders. Please contact accounting@berteig.com for special payment arrangements.
  3. Q: I need to cancel my place due to... what do I do about it?
    A: If your request to cancel is made ten (10) business days prior to the Learning Event, then you will be issued a refund and your spot will be made available for someone else. Please contact accounting@berteig.com with the order number you wish to have refunded. Within ten (10) business days, no refund is possible for any reason, but we will offer you a spot in a future class at 50% of the normal list price (no other discounts will apply). In the rare case of family or medical emergencies, please contact sales@berteig.com as soon as you can and we will work with you to find a suitable solution.
  4. Q: I need to change the course date I am registered for due to... what do I do about it?
    A: As with cancellation, if your request to change dates is made ten (10) business days prior to the Learning Event, then you can be moved. Please contact sales@berteig.com with your name, current course date and requested new course date.Within ten (10) business days, no changes are possible for any reason, but we will offer you a spot in another class at 50% of the normal list price (no other discounts will apply). In the rare case of family or medical emergencies, please contact us as soon as you can and we will work with you to find a suitable solution.
  5. Q: Can I send someone else in my place?
    A: Yes. You are welcome to change the registration information for a spot at a Learning Event at any time. Please contact sales@berteig.com with the details including your own registration information and the full name, email address and phone number of the person who will attend in your place. There is no charge for such a change.
  6. Q: I found "the same" course for less... will you give me a discount?
    A: No. You have registered for a premier learning event, not a clone of some other course.
  7. Q: Do you ever offer discounts?
    A: Yes. Everyone who attends one of our Learning Event is given a discount code to use on other courses or to pass along to coworkers, associates, family and friends. Also, if you belong to an organization that sends more than 5 people to our training courses, you may be eligible for our Loyalty Program. The more people attending our training, the higher the discount available. Please contact us at sales@berteig.com to find out more.
    Also, we offer "Early Bird" discounts on some Learning Events. We encourage you to register early to take advantage of this offer.
  8. Q: What if I register, then later discover a Loyalty Program discount was applicable. Can I get the discount applied retroactively?
    A: Yes, you can. Please contact accounting@berteig.com with your order number for which you would like the discount applied and your Loyalty Program coupon code.
  9. Q: Is your training tax deductible and can I get a T2202A slip?
    A: No, our training is not eligible for tax deductions. We do not give T2202A slips. T2202A slips are usually issued from Post Secondary Education Institutions like a college or university. We are not such an institution. Purchasing our training is more like purchasing a book or a ticket to an event.
  1. Q: How do I become a Certified ScrumMaster (CSM)?
    A: Scrum Alliance is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/csm-certification. The training component of the CSM designation is available either by attending one of BERTEIG’s public Learning Events or as part of a designated CSM in-house private Learning Event.
  2. Q: What is included in becoming a Certified ScrumMaster (CSM)?
    A: The Certified ScrumMaster training that we offer includes all the materials that are needed to complete the training part of the certification (part 1/2). There is no extra fee for the online test (part 2/2), it is included in your registration with us. Once you have completed the training, you will receive an email within 1 week to complete the remaining step to get your certification. Full instructions will be provided in class, but don't worry, the test is easy! If you want to study, please consider reading the Scrum Guide.
  3. Q: How do I become a Certified Scrum Product Owner (CSPO)?
    A: Scrum Alliance is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/cspo-certification. The training component of the CSPO designation is available either by attending one of BERTEIG’s public Learning Events or as part of a designated CSPO in-house private Learning Event.
  4. Q: How do I get SAFe® Scaled Agilist Certification (SA - from Scaled Agile)?
    A: Scaled Agile is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scaledagile.com/certification/courses/leading-safe. The training component of the SA designation is available either by attending one of BERTEIG’s public Learning Events or as part of a designated SA in-house private Learning Event.
  5. Q: Where can I find more information about SAFe® training and certification?
    A: The best source of information is always directly from Scaled Agile at http://www.scaledagile.com. BERTEIG also maintains our own SAFe® FAQ page at https://berteig.com/faq-safe.
  6. Q: How do I become certified as an OpenAgile Team Member (OATM)?
    A: The OpenAgile Center for Learning is the governing body for this certification. Full details may be found at http://www.openagile.com/TeamMember. The training component of the OATM designation is available either by attending one of BERTEIG’s public Learning Events or as part of a designated OATM in-house private Learning Event.
  7. Q: How do I become a PMI Agile Certified Practitioner (PMI-ACP)?
    A: The Project Management Institute is the governing body for this certification. Full details may be found at https://www.pmi.org/certifications/types/agile-acp. The training component of the PMI-ACP designation is available either by attending one of BERTEIG’s public Learning Events or as part of a designated PMI-ACP in-house private Learning Event.
  8. Q: How do I become certified as a Team Kanban Practitioner (TKP)?
    A: Lean Kanban University is the governing body for this certification. Full details may be found at https://leankanban.com/team-kanban. The training component of the TKP designation is available either by attending one of BERTEIG’s public Learning Events or as part of a designated TKP in-house private Learning Event.
  9. Q: How do I become certified as a Kanban Management Professional (KMP)?
    A: Lean Kanban University is the governing body for this certification. Full details may be found at https://leankanban.com/kmp-program. Note this is a two-class certification – you must complete BOTH the Kanban Systems Design (KMPI) class AND the Kanban Management Professional (KMPII) class. The training component of the KMP designation is available either by attending BERTEIG public Learning Events or as part of designated in-house private Learning Events.
  10. Q: How can I claim my CSM or CSPO class for PDUs from PMI?
    A: BERTEIG is a Registered Education Provider (REP) with PMI for the CSM and CSPO courses. Please log in to your account on the PMI Continuing Certification Requirements System (CCRS) website at https://ccrs.pmi.org and choose BERTEIG as your REP when entering in your learning experience. Be sure to choose the appropriate class you took (CSM or CSPO) to claim the appropriate PDUs.
  11. Q: How can I claim my class (non CSM or CSPO) for PDUs from PMI?
    A: If you have completed a Learning Event with BERTEIG that has appropriate content, once you have completed the class you may find a digital copy of a letter of attendance in our file repository. Please use this letter as evidence of attending the class. If you cannot access the letter of attendance, please either contact your instructor or the course administrator and they will be happy to provide one for you. Note that you will need to retain this letter for audit purposes. Obtaining PDUs is your responsibility once BERTEIG has issued the letter of attendance. For more information, please refer to the PMI CCR Certification Requirements Handbook at https://www.pmi.org/-/media/pmi/documents/public/pdf/certifications/ccr-certification-requirements-handbook.pdf?la=en.
  1. Q: What if I'm shy and don't like interacting with people?
    A: Our Learning Events are highly interactive... and we make them safe and comfortable for even the most shy people! Our facilitators are experts in creating an environment where everyone is encouraged to participate without forcing you to do things or say things that might be uncomfortable. This is not like school. This is not like a university lecture. This is not like a high-pressure business meeting.
  2. Q: What if I'm just coming to get a certification?
    A: Okay! We know lots of people who have come to our Learning Events in the past, walked out with a valuable certification, and told us in no uncertain terms that it was the best "course" they had ever attended, they learned far more than they expected, and they are excited to apply what they have learned as soon as possible. But sure, you can attend just for the certification!
  3. Q: What do I need to bring with me?
    A: For most learning events you do not need to bring anything. During the Learning Event session, you will be asked to keep electronic devices out of the learning environment. You are welcome to bring your own notebook for note-taking but we provide materials for this as well. Check the description of your Learning Event to see if there are any special requirements.
  4. Q: Do you provide food?
    A: We normally provide coffee, tea, and light snacks in the morning and afternoon of a Learning Event. Lunch is not usually provided.
  5. Q: Why don't you provide printed books of your slides?
    A: First of all, we usually don't have many slides (if any!) in most of our Learning Events - instead we have a moderate number of handouts. The only exceptions are typically the SAFe training classes where we are a delivery partner and the materials come directly from Scaled Agile - in those classes there are typically a lot of slides and printed books. Secondly, printing heavy books uses a lot of paper and energy for something that most people don't ever refer back to after their "course" is finished. Third, you will learn better by taking your own notes (and we provide a simple structured way to do this)!
    For our own classes (not the Scaled Agile classes), handouts will be provided in electronic form following the class via file sharing system.
  6. Q: When does my Learning Event start and finish?
    A: Normally our Learning Events start at 8:30 sharp and end by 5:00pm. Some Learning Events may have other schedules. Please read the page about your particular Learning Event to know exactly what time it starts and ends.
  7. Q: Do you offer your Learning Events as private in-house sessions?
    A: Yes. Please contact sales@berteig.com for more information and to receive a quote. Typically in-house sessions are scheduled six or more weeks after a contract has been signed - please ask for a quote as soon as possible if you think your need is urgent! We can also create custom Learning Events for an additional fee. We even do train-the-trainer programs for larger organizations who wish to leverage in-house staff. Generally, we avoid doing the CSM and CSPO Learning Events in-house and encourage you to come with your group to a public session.
  8. Q: What if I have an emergency and have to leave for some/part/most of the class?
    A: Depends on the emergency. If it is a medical emergency for yourself or a family member, we will work with you to either re-schedule or refund your money depending on circumstances. We don't have a fixed policy about this. For work related emergencies, we will not issue a refund, but will offer a spot to you at a future course at a 50% discount rate.
  9. Q: Do you recommend any supplemental learning resources?
    A: Yes. We have a list of recommended reading for agility that is organized by type of learning event.
  1. Q: Does BERTEIG partner with others to advertise and deliver training?
    A: Yes. We partner with training resellers who can reach different people than we can. If you have a question about our resellers or if you are interested in establishing a partnership relationship please contact sales@berteig.com.
  2. Q: I am a trainer myself. Can I list my courses on this website?
    A: No. This is one type of partnership that we are considering but have not yet established. If you are interested in this type of partnership, please contact sales@berteig.com.

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.