Bronze Partner Badge
16 PDUs | 16 SEUs
1 year membership with Scaled Agile®
2 free e-books, estimation cards, and more
BERTEIG is a Bronze Partner with Scaled Agile®
BERTEIG is a Registered Education Provider with Scrum Alliance® and PMI®

We’re channeling 15 years of expertise into virtual training. Receive the same internationally-recognized certifications with the same excellence you’ve come to expect from BERTEIG in-person training.


We’ve been working on virtualizing our training for a year and the COVID-19 outbreak has presented us with the opportunity to move our time table.

Upcoming Leading SAFe®

At this time, we are offering onlyPrivate Leading SAFe® instruction.

Contact us about a training session for your group.

This 2-day course teaches the practices, terminology and Lean-Agile principles of the Scaled Agile Framework (SAFe®).

Learn how to execute and release through Agile Release Trains, build an Agile Portfolio, and lead an enterprise transformation to Agility by leveraging SAFe®.

Attending this class will prepare you to take the exam and become a certified SAFe® Agilist (SA).

Praise for BERTEIG

Leading SAFe® Training

The Leading SAFe course is well organized and structured. It is a terrific training for management to develop the sense of Scaled Agile Framework, and in the mean time provides hands on simulation for deeper understanding. I would recommend this course to any manager in any organization.

Senior Manager, January 2019

Course was great, especially how we can use SAFe to improve enterprise level agility and make an organization lean. Jerry was very pragmatic in the class that helped address many real life problems in workplace

Product Manager, November 2018

Jerry is a very great instructor with deep knowledge in SAFe and Agile in general. Highly recommended.

AVP, November 2018

High content training, trainer is interactive and knowledge(able). Jerry is a great instructor, he engages the students and provides insights and feedback to all.

Senior Solution Architect, June 2018

Really amazing training. Very in-depth knowledge of Leading Safe 4.5.

Project Manager, November 2017

Great overview of SAFe by Jerry.

Senior Vice President , November 2017

BERTEIG is a Real Agile Transformation company, they train, coach, mentor, consult and transform Organizations. They have wide range of offering on Agile Frameworks (Scrum, Kanban, SAFe etc.). I would recommend BERTEIG to any organization for Training and consulting in Agile.”

Director of Software Development , November 2017

Jerry's teaching style and how he gradually delves deeper into each topic is very effective. The class is engaging, and the examples are realistic. I think I can apply the knowledge that I am gaining in this class right away.

Senior Project Manager Consultant , November 2017

Good insight on how and when SAFe should be used, and industry insight.

BSA, November 2017

Jerry answered all questions and really did a good job at transferring knowledge.

Scrum Master, November 2017

The course really opened up a lot of great discussions and some aha moments as it relates to existing Agile practices as we work to scale..

Attendee, September 2017

Jerry is an excellent facilitator and coach who has hands-on practical experience in large and small teams, both in highly political, highly dysfunctional, and disorganized environments, as well as working with Lean and nimble Start-ups. His experience easily contributes to half the course content because he makes it real..

Sales , September 2017

Jerry's candid training style is a breath of fresh air! Jerry clearly takes pride in his work and it shows in his training ability. I loved hearing about his experiences implementing Agile as an experienced Agile coach..

Team Member, September 2017

Jerry Doucett is the most experienced instructor that I have encountered in all of the courses I have taken... His answers to our questions were highly credible, relevant, and presented in a way that we could take back to our leadership. Jerry exceeded any and all instructor expectations that I had walking into the course.

Senior Systems Analyst, June 2017

Jerry does a great job delivering the material, providing insights and perspectives as an agilist, and sharing his experiences for context.

Agile Coach , June 2017

Jerry has provided great training and real world insight on the utilization of SAFe.

Senior Manager , June 2017

If you're trying to figure out how to scale agile teams, this course will give you the foundation how to use SAFe to scale.

Program Manager , June 2017

Great that J---- has actual real life stories, that he's a practitioner not just an instructor. But he's a great instructor too. Solid knowledge.

Program Manager , April 2017

I can vouch that there was a world of difference I felt in the training methodology at BERTEIG as compared to another US trainer I signed up with earlier. (The instructor) ensured all concepts were well articulated. The professionalism, environment, real life industry examples, interaction among the attendees, and simulation exercises all make BERTEIG's learning events an exceptionally outstanding experience for one and all...If you are serious about SAFe, go with BERTEIG, you will feel much SAFer...:)

MS, CSM, CSPO, SAFe 4.0, January 2017

The instructor was very knowledgeable about the topic and had good experience.

Scrum Master , February 2017

Fantastic introduction and overview to SAFe! (Instructor) was able to translate the information into something more easily relatable to everyday work.

Development Manager, January 2017

There was a lot of value in the discussions we had.

Agile Coach , February 2017

Well-organized course. Instructor knows his stuff especially with so much information.

Project Manager, January 2017

Good course which introduces the basic concepts of Scaled Agile and how it should be implemented in an enterprise/ bigger organization.

Project Manager, January 2017

Fast-paced and engaging course.

Project Manager, December 2016

Amazing course - I would recommend it to any team who would like to adopt Scaled Agile in their organization.

Senior Release & Configuration Analyst, December 2016

(The instructor) is very familiar with real world scenarios that have real practical application of methodology.

Applications Manager, December 2016

Well thought-out course designed to fit into the time allotted. Good real life examples and a collaborative approach to the course encouraged participation.

Scrum Master, December 2016

I was really impressed with our instructor, Jerry. He was very knowledgeable and has extensive experience in the field working in many different organizations. It was great to get his 'real-world' perspective on the topic of scaling Agile.

Scrum Master, October 2016

This course was very enlightening - it helped me realize that scaling Agile in large enterprises is possible. Sharing conversations and experiences with others in the class was also a very valuable experience.

Planning Manager , October 2016

Jerry was an amazing instructor; he was knowledgeable, patient and was very effective at translating a lot of material.

Scrum Master, October 2016

Very interactive and detailed.

BSA, August 2016

The instructor was excellent and really understood the content and its nuances.

Principal, August 2016

Great course! Learnt a lot beyond just the immediate course pak.

Senior Management Developer , December 2016

The training of Scaled Agile opens the door to a whole new world for me.

Project Manager, October 2016

If scaling is important to you, take this course.

Agile Coach, May 2016

Great course. Knowledgeable instructor who kept the attendees engaged.

Senior IT Project Manager , May 2016

Great introduction to Leading SAFe - the challenges and the benefits of the methodology - and being able to distinguish the differences between Scrum and SAFe.

Principal Pgm, August 2016

Great instructor; great materials.

Product Manager, October 2016

This course was very enlightening to learn that scaling agile in large enterprises is possible. Sharing conversations and experiences with others in the class was also very valuable.

Scrum Master , October 2016

If scaling is important to you, take this course.

Agile Coach, May 2016

Course is excellent; good material to read.

Scrum Master , May 2016

This course gave me a great grounding and knowledge, and ideas of how to communicate and share with my team.

Director, Products and Services , February 2016

It has been an excellent imparting of knowledge and (the facilitator) has been able to explain things in detail.

Promoter, February 2016

Instructor took the approach of teaching the principles of SAFe through analyzing real-life problems in an organization and explaining how SAFe approach would address them.

Agile Enablement , February 2016

Provided good understanding of SAFe Framework.

Consultant, February 2016

I recommend this course to all senior managers who are thinking of scaling Agile in their organization…The principles and structure of SAFe are valuable to all.

Agile Coach, November 2015

Excellent course. Very eye-opening. Travis is an excellent instructor who knows the material well and communicates it in a clear, engaging and entertaining way. I am looking forward to digging deeper and applying these sensible scaling practices.

Solution Architect, November 2015

Provides good framework for implementation on a high level in organization , since documenting it and having transparency is key.

Team Lead, November 2015

About the SAFe® Agilist (SA) Certification

You will not only  learn the materials required to take the certified SAFe® Agilist (SA) exam but attending this class will prepare you to take the exam and become a certified SAFe® Agilist (SA).

The SAFe® Agilist (SA) certification program is for executives, managers and Agile change agents responsible for leading a Lean-Agile change initiative in a large software enterprise. It validates their knowledge in applying the Scaled Agile Framework, lean thinking, and product development flow principles in an enterprise context so they can lead the adoption of the Scaled Agile Framework.

What You Get

  • Eligibility to take the SAFe® Agilist (SA) exam (and the fee for your first attempt at the exam is included)
  • One-year membership to Scaled Agile, with access to members-only resources such as webinars, workbooks, guidance presentations, and advance notice of upcoming SAFe® products
  • SAFe® Agilist (SA) attendance certificate upon request

Learning Outcomes

By successfully completing this course you will be able to:

  • Apply SAFe® to scale Lean and Agile development in your enterprise
  • Support the execution of Agile Release Trains
  • Coordinate large Value Streams
  • Manage a Lean-Agile Portfolio
  • Align the organization to a common process model
  • Configure the Framework for your context
  • Unlock the intrinsic motivation of knowledge workers


  1. Welcome & Expectations
  2. Introducing the Scaled Agile Framework
  3. Embracing a Lean-Agile Mindset
  4. Understanding SAFe® Principles
  5. Experiencing PI (Product Increment) Planning
  6. Exploring, Executing and Releasing Value
  7. Leading the Lean-Agile Enterprise
  8. Empowering a Lean Portfolio
  9. Building Large Solutions
  10. Closing
    • Certification and Exam Expectations
    • Feedback Forms

Are you a BERTEIG Professional?

Achieve your BERTEIG Professional designation by attending two or more BERTEIG Learning Events

About Your Instructors

Jerry Doucett

Jerry Doucett VP Training Services, Senior Consultant and Advisory Instructor

Accredited Kanban Trainer, Agile Enterprise Transformation Expert, ICAgile Certified Instructor, Scrum Inc. Scrum Trainer, SAFe Program Consultant® and Enthusiastic Photographer
Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

Jerry's approach is to provide guidance to individuals and organizations on four key success pillars:

1) cultivating in-house expertise on business improvement practices that leverage Agile and Lean,
2) defining enterprise change management and implementation strategies,
3) designing and building coaching and training programs to organically grow, manage, and improve sustainable capacity, and
4) developing collaborative, long lasting relationships between business & IT partners.

Jerry’s Story

Teaching has always been a passion for me. I remember several of my primary school teachers saying I should consider being a teacher one day because I seemed to have an inclination for it. In high school I partnered a small start-up company where we taught computers and programming languages to youth on evenings and weekends. Much later during mid 1990’s I taught several University night school classes. I loved all of it, but at the time I never thought I’d actually end up working the front of a classroom.

My first exposure to Scrum was in 2008 as a Project Manager at MapInfo Corporation. There was considerable animosity between business and IT because of project issues so we decided to try Scrum in the hope of bringing business and IT together. Eighteen months later we had transformed most of the global organization (North America, Europe and Asia) by building a scaled system of interconnected Agile services and teams. In essence we were operating as Enterprise Agile Coaches and educators but we didn’t call it that – it’s just what we did.

In 2010 I became an Agile Practice Lead in the Royal Bank of Canada’s Agile Centre of Excellence where I spent about 1/2 of my time building and delivering training classes. This was where I realized I would be happy spending the rest of my career teaching Agility. While at RBC I taught Scrum and Agile classes to over 800 people globally which solidified my desire to teach Scrum and Agile for the rest of my career.

Over the next few years I taught and coached Scrum, Kanban, Lean and Agile at organizations like Telus, Canadian Tire, LoyaltyOne, and Sick Kids Foundation. It was rewarding but I wanted more. Then in 2016 I had the fortune of becoming an instructor and coach at BERTEIG. It’s been a fantastic experience. I’ve delivered hundreds of classes to thousands of people and it’s been very rewarding working alongside many world-class Scrum instructors and learning from them.

In January 2019 I added new height and breadth to my career when I became an Accredited Kanban Trainer (AKT) with Kanban University. Since then it has been an honour to teach and certify people in Kanban as their eyes light up when they realize it is an alternate path to Agility.

The one thing that eluded me was to become a Scrum trainer for a globally recognized certification agency. In 2016 I earned the Scrum Trainer designation with Scrum Inc. This has allowed me the privilege of providing a meaningful certification option and a balanced view of Agility by combining my own knowledge and teaching with the wealth of globally recognized experience at Scrum Inc. and BERTEIG. I’m really enjoying where this path has taken me and how I leverage it to help others achieve their own personal and professional learning goals and outcomes.

After decades working in the Software and IT industry I have finally found the sweet spot where I hope to finish my career – as an Agile trainer with the credentials to certify people with globally recognized agencies in Scrum and Kanban. I am humbled by the opportunity to represent Jeff Sutherland and his team as one of their trainers. Combining that status with my credential from Kanban University as an Accredited Kanban Trainer (AKT) as well as my hands-on experience working in the industry for over 30 years should hopefully provide a balanced and well-rounded experience for any student that chooses to join me in a classroom or learning event.

Jerry Doucett is a Strategy and Delivery expert, Business Advisor, Leadership Consultant, and Professional Trainer with over 30 years hands-on experience in improving business practices, and developing and delivering learning and development programs for software and process management initiatives.

He is currently responsible for the management, development, and delivery of public and private classes and workshops for our clients, while also serving as a Business Improvement Consultant and Coach leveraging Agile and Lean practices for several enterprise business transformations.

For well over a decade Jerry has been supporting Agile transformation strategies. On numerous occasions he has served as an integral coach, mentor, advisor and team member on several enterprise transformation leadership teams including several companies with over 50,000 employees.

Jerry has developed and delivered Agile training for over 3,500 people in Canada and abroad. He has been teaching private Scrum classes under license for Jeff Sutherland and Scrum Inc. since 2016. His tailored materials include everything from introductions to advanced role-focused topics, and target audiences from junior team members to senior executives at multinational corporations. He has contributed many blog and online articles over the last few years, and his book (published October 2018) is “The Scrum Master Guide to Choosing Retrospective Techniques”.

Select Client List:

  • RBC Royal Bank of Canada, TD Bank, Royal Trust, Scotiabank, BMO, Concentra Bank
  • GFSA, London Life Insurance, Great West Life Insurance, Canada Life
  • Carbonite (EVault), Deloitte, TELUS, Canadian Tire, Pitney Bowes
  • LoyaltyOne (AirMiles Corporation), Sick Kids Foundation
  • MapInfo Corporation, ESI Canada, DigiMap, ExtenSys, General Motors
  • Hydro One, Toronto Hydro, North York Hydro, SPL Worldgroup

Certifications and Accreditations:

Accredited Kanban Trainer, Scrum Inc. Scrum Trainer, ICAgile Certified Instructor, Kanban Management Professional

Scrum Alliance® Registered Education Provider, Certified Scrum Professional

Certified Scrum Master, Certified Scrum Product Owner, Certified Scrum Developer, Professional Scrum Master I

SAFe® Program Consultant, Project Management Professional

Prosci ADKAR® Change Management Professional

B.A.A, HONS, Applied Geography, Economics Minor, Ryerson University

Experience Summary

  • Over 30 years in software and process development initiatives
  • Over 20 years of applying project management practices
  • Over 14 years assisting organizations to leverage Agile and Lean approaches
  • Over 10 years assisting enterprise Agile transformations


“I wanted to acknowledge Jerry for his support and mentorship as he was pivotal as I on boarded to a new role within a new department and new Scrum team; a team newly formed and new to Agile. Jerry supported the team through training including User Story Writing and Agile estimation workshops among many. During team lift off Jerry identified that both road map and product backlog were missing from ‘delivering value’ stream and as a result we saw a team with constantly changing focus, a large number of product responsibilities and a lack of clarity on priorities. The Scrum process does facilitate changing priorities, but it doesn’t help the team adapt. This was an extremely challenging experience but a tremendous learning opportunity for me as I had guidance and gained key insights from this experienced Agile Enterprise Coach. I am fortunate to have been able to rely on Jerry’s leadership, experience and coaching. Thank you!” – Angeline Lim, Program Implementation Manager at Loyalty One


2018 – The Scrum Master Guide to Choosing Retrospective Techniques

Book Cover - The Scrum Master Guide to Choosing Retrospective Techniques

(Currently only available on Lulu.com in ePub format.  Click the image for more information.)


Kanban Case Study” – 20190121 – Private Event

Travis Birch

Travis Birch Accredited Kanban Trainer

Expert guidance about Kanban, Scrum and SAFe leading you to Real Agility
Travis Birch has extensive experience in consulting, coaching and facilitation in organizational transformation and team building methods since 2008, with a focus on Agile methods. Travis has worked with executive leaders, managers, staff and other consultants to move them towards higher levels of Real Agility. This includes organizational consulting, transformational change management, culture change, overcoming resistance to change, all while focused on great business results and creating a great work environment.

In 2007, Travis’ classical ballet career was ended by injuries. He figuratively fell off the stage and into a Scrum class. He began his new career as an apprentice Scrum trainer under the mentorship of Mishkin Berteig. That soon lead to training and consulting engagements with the likes of Blackberry and Royal Bank of Canada. He would go on to lead engagements with the Government of Ontario, LoyaltyOne and Telus.

Travis has over a decade of hands on experience helping leaders and organizations achieve business agility, fitness and survivability, customer focus, service-orientation, sustainability, flow of customer value and continuous improvement. Provides pragmatic, evidence-based advice and employs data-driven and humane methods and techniques that enable people and organizations to evolve their own solutions and processes towards success in their own unique business contexts.

Travis considers Kanban’s systematic yet humane approach to evolving organizations a key differentiator to other organizational change approaches. Travis brings curiosity, enthusiasm, respect and empathy to his work as a trainer and consultant.

Select Client List:

  • Banking: Scotiabank, BMO, RBC, CIBC, TD, Hometrust
  • Insurance: Great West Life, Sun Life, The Economical Insurance Group, Alberta Motor Association
  • Other Financial: CapitalOne, Mastercard, Healthcare of Ontario Pension Plan, LPL Financial, Zomaron
  • Loyalty: Loyalty One, Aimia
  • Telecom: Telus, Bell Canada, Blackberry (RIM)
  • Charitable: Sick Kids Foundation, World Vision Canada
  • Trader.ca, Canadian Tire, Honda Canada, DealerTrack, Government of Ontario, Bruce Power, MyPlanet Digital, Platinum Edge

Certifications and Accreditations:

Accredited Kanban Trainer (AKT), Kanban Coaching Professional (KCP), Kanban Management Professional (KMP)
SAFe Program Consultant (SPC4)
Certified Scrum Professional (CSP), Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO)
Professional Scrum Master (PSM1)
Certified Agile Leader (CAL1)
Master of OpenAgile


“Authenticity and passion is at the core of Travis as a person—qualities that transfer into making him a fantastic Agile Coach. Travis connects with people, understands them and sees their strengths, and is able to bring people to be their best. I have had the privilege to work with Travis as my Agile Coach on an extremely challenging Agile organizational transformation. I could not have asked for a better partner, giving me relevant advice and perspective when I needed it and kicking my… when I needed that too. If you are looking for help or to accelerate your journey as an Agile organization, you should connect with Travis.” – Martin Aziz, Director Agile Practices & Business Transformation, PMO, LoyaltyOne, 2018

“I recently took my Kanban System Design and Kanban Management Professional certifications with Travis as the instructor. His deep understanding of the topics, clear presentation and excellent support throughout the class made the learning experience enjoyable and has made me confident I truly understand 100% of the content. I would recommend him highly as an instructor and as a consultant because of his knowledge, communication skills and his ability to reason things through to solutions that make sense.” – Jim Bennet, Agile and Lean Siz Sigma Strategist, Manager, 2017



Register for an upcoming Leading SAFe® Training

Additional Benefits


All attendees receive a deck of Estimation Cards and the instructor often brings extra. Each deck includes 4 sets, therefore most Scrum teams need 2 or 3 decks. Please let us know if you’d like more and we will be sure to bring more decks for your team.


You’ll receive a free electronic copy of Mishkin Berteig’s book ‘Agile Advice’.

This is a collection of the best articles from the Agile Advice blog with additional commentary, updates, and 3 exclusive articles written just for the book.

I Am Not A Great Leader - A Short Primer on Leading to Real Agility

Attendees also receive the e-book “I Am Not A Great Leader” by Mishkin Berteig.  This book provides principles and practical advice on leading to Real Agility™.


All attendees also receive a complimentary spiral-bound journal with lined paper and zipper pocket.

You can use it to take notes during the class and to record your Agile learning journey beyond the classroom.

Loyalty Is Rewarded

BERTEIG Loyalty Program

At BERTEIG, we believe that continuous lifelong learning is a key element to success and achieving excellence.

We developed the BERTEIG Loyalty Program to encourage our clients to develop a culture of continuous learning. The more people you train, the more money you save (simple)!

The discount level you reach by the end of the calendar year is maintained for another full calendar year. As soon as you reach the minimum number of registrations for the next level, you move up and enjoy greater discounts.

The BERTEIG Loyalty Program is available for both Public and Private training.

Starter Program

3 people
in a year
off this year
and next year,

Momentum Program

10 people
in a year
off this year
and next year,

Accelerate Program

20 people
in a year
off this year
and next year,

Enterprise Program

40 people
in a year
off this year
and next year,

BERTEIG loyalty program is not a one-time group discount. It is a long-term organization-wide program to encourage continuous learning in the organization while saving money on training. If you are looking for a one-time group discount, write us here or call us on 1-(888) 852-8216, we would love to help you out.

Curious?  It Begins with BERTEIG.

Connect with Mark Kalyta to discuss your organization’s unique needs for a Private training held on-premise.

Mark Kalyta
VP Sales
Call Us 1-800-215-2314

    Common Questions

    1. Q: Prices are in what currency?
      A: Canadian dollars. 
    2. Q: What methods of payment do you accept?
      A: Visa, Mastercard and American Express. We do not invoice for training. Under special circumstances we can also accept wire transfers, personal cheques, PayPal and Purchase Orders. Please contact accounting@berteig.com for special payment arrangements.
    3. Q: I need to cancel my place due to... what do I do about it?
      A: If your request to cancel is made ten (10) business days prior to the Learning Event, then you will be issued a refund and your spot will be made available for someone else. Please contact accounting@berteig.com with the order number you wish to have refunded.
      Within ten (10) business days, no refund is possible for any reason, but we will offer you a spot in a future class at 50% of the normal list price (no other discounts will apply).
      In the rare case of family or medical emergencies, please contact info@berteig.com as soon as you can and we will work with you to find a suitable solution.
    4. Q: I need to change the course date I am registered for due to... what do I do about it?
      A: As with cancellation, if your request to change dates is made ten (10) business days prior to the Learning Event, then you can be moved. Please contact info@berteig.com with your name, current course date and requested new course date.
      Within ten (10) business days, no changes are possible for any reason, but we will offer you a spot in another class at 50% of the normal list price (no other discounts will apply).
      In the rare case of family or medical emergencies, please contact us as soon as you can and we will work with you to find a suitable solution.
    5. Q: Can I send someone else in my place?
      A: Yes, you are welcome to change the registration information for a spot in a Learning Event at any time. Please contact info@berteig.com with the details including your own registration information and the full name, email address and phone number of the person who will attend in your place. There is no charge for such a change.
    6. Q: I found "the same" course for less... will you give me a discount?
      A: No, you have registered for a premium learning event with BERTEG, not a clone of some other course.
    7. Q: Do you ever offer discounts?
      A: Yes, everyone who attends one of our Learning Event is given a discount code to use on other courses or to pass along to coworkers, associates, family and friends.
      Also, if you belong to an organization that sends more than 3 people to our training courses, you may be eligible for the BERTEIG Loyalty Program. The more people that attend our training, the higher the discount available. Please contact us at info@berteig.com to find out more.
      Also, we offer "Early Bird" discounts on some Learning Events. We encourage you to register early to take advantage of these offers.
    8. Q: What if I register, then later discover a Loyalty Program discount was applicable. Can I get the discount applied retroactively?
      A: In most cases, yes you can. Please contact info@berteig.com with your order number for which you would like the discount applied and your company details.
    9. Q: Is your training tax deductible and can I get a T2202A slip?
      A: No, our training is not eligible for tax deductions. We do not give T2202A slips. T2202A slips are usually issued from Post Secondary Education Institutions like a college or university. We are not such an institution. Purchasing our training is more like purchasing a book or a ticket to an event.
        1. Q: How do I become a Certified ScrumMaster® (CSM)?
          A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/csm-certification. The training component of the CSM designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSM in-house private Learning Event.
        2. Q: What is included in becoming a Certified ScrumMaster® (CSM)?
          A: The Certified ScrumMaster® (CSM) online training that we offer includes all the materials that are needed to complete the 'training part' of the certification. There is no extra fee for the CSM online test, it is included in your registration with us. Once you have completed the training, you will receive an email within 1 week to complete the remaining step to get your certification. Full instructions will be provided in class, but don't worry, the test is straightforward! If you want to study, please consider reading the Scrum Guide.
        3. Q: How do I become a Certified Scrum Product Owner® (CSPO)?
          A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/cspo-certification. The training component of the CSPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSPO in-house private Learning Event.
        4. Q: How do I get SAFe® Scaled Agilist Certification (SA) from Scaled Agile®?
          A: Scaled Agile® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scaledagile.com/certification/courses/leading-safe. The training component of the SA® designation is available only by attending BERTEIG’s virtual designated SA in-house private Learning Event.
          We do not offer SAFe® training as a public enrolment course as it is highly contextual curriculum.
        5. Q: Where can I find more information about SAFe® training and certification?
          A: The best source of information is always directly from Scaled Agile at http://www.scaledagile.com. BERTEIG also maintains our own SAFe® FAQ page at https://berteig.com/faq-safe.
        6. Q: How do I become certified as an OpenAgile® Team Member (OATM)?
          A: The OpenAgile Center for Learning is the governing body for this certification. Full details may be found at http://www.openagile.com/TeamMember. The training component of the OATM designation is available either by attending a virtual designated OATM in-house private Learning Event.
        7. Q: How do I become a PMI® Agile Certified Practitioner (PMI-ACP)?
          A: The Project Management Institute® (PMI) is the governing body for this certification. Full details may be found at https://www.pmi.org/certifications/types/agile-acp. The training component of the PMI-ACP® designation is available either by attending a designated virtual PMI-ACP in-house private Learning Event.
        8. Q: How do I become certified as a Team Kanban Practitioner® (TKP)?
          A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/team-kanban. The training component of the TKP designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated virtual TKP in-house private Learning Event.
        9. Q: How do I become certified as a Kanban Management Professional (KMP)?
          A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/kmp-program. Note this is a two-class certification – you must complete BOTH the Kanban Systems Design® (KMP I) class AND the Kanban System Improvement® (KMP II) class. The training component of the KMP® designation is available either by attending BERTEIG virtual public Learning Events or as part of designated in-house private Learning Events.
        10. Q:How do I become a Scrum Inc. Scrum Master Product Owner® (SSMPO)?
          A: Scrum Inc® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://agileeducation.org. The training component of the SSMPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated in-house private Learning Event.
        11. Q:How can I claim my CSM® or CSPO® or SSMPO® class for PDUs from PMI®?
          A: Please log in to your account on the PMI Continuing Certification Requirements System (CCRS) website at https://ccrs.pmi.org and enter the details of your learning experience to claim the hours. Be sure to enter all the details of the class you took (CSM or CSPO or SSMPO) to claim the appropriate PDUs (16 for 2-day and 24 for 3-day).
        12. Q: How can I claim other BERTEIG event PDUs from PMI®?
          A: If you have completed a Learning Event with BERTEIG that has appropriate content e.g. BERTEIG MicroLearning™ you may claim the PDUs as private learning hours on the PMI-CCRS website.
          If asked, you may need to show evidence of registration or attendance for the class. Obtaining PDUs is your responsibility and for more information, please refer to the PMI-CCR Certification Requirements Handbook at https://www.pmi.org/-/media/pmi/documents/public/pdf/certifications/ccr-certification-requirements-handbook.pdf?la=en.
    1. Q: What if I'm shy and don't like interacting with people?
      A: Our virtual Learning Events are highly interactive and we make them safe and comfortable for even the most shy people! Our facilitators are experts in creating an online environment where everyone is encouraged to participate without forcing you to do things or say things that might be uncomfortable. This is not like school. This is not like a university lecture. This is not like a high-pressure business meeting.
    2. Q: What if I'm just coming to get a certification?
      A: Okay! We know lots of people who have come to our virtual Learning Events in the past to only achieve a valuable certification. They have told us in no uncertain terms that it was still the best "course" they have ever attended, they learned far more than they expected to, and that they were excited to apply what they learned as soon as possible. Sure, you can attend just for the certification!
    3. Q: What do I need to do to prepare for the online course?
      A:There are three things you must do beforehand to prepare for BERTEIG online Learning Events.
      1. Complete pre-work at training.berteig.com
      2. Set up Zoom for video conferencing
      3. Get familiar with Miro whiteboard collaboration
      For most Learning Events, there is some pre-work which must be completed before the class begins. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.
      Check the description of your Learning Event to see if there are any special requirements.
    4. Q: Do I need a laptop or can I use my phone?
      A: You will need a laptop or desktop for the BERTEIG Learning events. Handheld devices such as tablets and phones are not suitable for the interactive nature of the classes.
    5. Q: Do you provide copies of your slides?
      A: First of all, we usually don't use slides in our Learning Events - instead we have a moderate number of handouts and these are accessed in one place using the BERTEIG Learning Management System (LMS).
      The only exception to this is the SAFe training classes where we are a delivery partner and the materials come directly from Scaled Agile - in those classes there are typically a lot of slides to go through in the training.
    6. Q: When does my Learning Event start and finish?
      A: Normally our Learning Events start at 9:00am sharp and end by 4:30pm (Eastern Time +5:00 GMT). Some Learning Events may have other schedules. Please read the page about your particular Learning Event to know exactly what time it starts and ends. Be mindful that some courses have a substantial Theory portion that needs to be completed prior to the Classroom start.
    7. Q: Do you offer your virtual Learning Events as private sessions?
      A: Yes. Please contact sales@berteig.com for more information and to receive a quote. Typically 'in-house' virtual sessions are scheduled six or more weeks after a contract has been signed - please ask for a quote as soon as possible if you think your need is urgent!
      We can also create custom online Learning Events for an additional fee. We even do train-the-trainer programs for larger organizations who wish to leverage in-house staff.
      Generally, we avoid doing the CSM, CSPO and SSMPO Learning Events as private virtual classes, and we encourage you to attend with your group to a public scheduled session.
    8. Q: What if I have an emergency and have to leave for some/part/most of the virtual class?
      A: It depends on the emergency. If it is a medical emergency for yourself or a family member, we will work with you to either re-schedule or refund your money depending on circumstances. We don't have a fixed policy about this.
      For work related emergencies, we will not issue a refund, but will offer a spot to you at a future course at a 50% discount rate.
    9. Q: What does it mean when a session is "Guaranteed To Run"?
      A:  Most BERTEIG Learning Events are given this designation, which means that if it's scheduled, we will run the class, even with just a few people registered. We do this to respect the time you have allotted to learning. Occasionally something may prevent us from running the class e.g. a health emergency, however we will do everything we can under normal circumstances to run scheduled classes; we take this seriously and it is our commitment to you.
    10. Q: Do you recommend any supplemental learning resources?
      A: Yes. We have a list of recommended reading for agility that is organized by type of BERTEIG Learning Event.
    1. Q: Does BERTEIG partner with others to advertise and deliver training?
      A: Yes. We partner with training resellers who can reach a different audience than the companies we normally serve. If you have a question about our resellers or if you are interested in establishing a partnership relationship please contact sales@berteig.com.
    2. Q: I am a trainer myself. Can I list my courses on this website?
      A: No. This is one type of partnership that we are considering but have not yet established. If you are interested in this type of partnership, please contact sales@berteig.com.

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