A-CSM Certified
15 PDUs | 15 SEUs
Choice of Classroom or Mentorship Learning
2-year membership with Scrum Alliance®
Taught by experienced Agile Coaches
Accelerate Your Product Teams in Any Business

Advanced Certified Scrum Master ® is now available worldwide.

As Canada’s leading Agile training company, we’ve channeled our 15 years of expertise into our new virtual Advanced Certified Scrum Master ®. Receive the same internationally-recognized certifications with the same excellence you’ve come to expect from BERTEIG in-person training.
Accelerate Product Teams in Any Business
(A-CSM)
Register Now
Achieve the Advanced Certified Scrum Master ® designation with Scrum Alliance® by successfully completing this course and distinguish yourself as an experienced Agile practitioner.

ACCELERATED INSTRUCTOR-LED CLASS

Complete the preparatory Scrum work on the BERTEIG eLearning platform, and successfully participate in a six-hour virtual instructor-led class with your expert BERTEIG trainer.

Maximum 20 hours TOTAL

  • 12 hours of self-directed learning with video, text, independent activities and informed quizzes.
  • Free use of ‘ScrumInsight Professional’ automated Scrum coaching tool, with one team (this is required coursework)
  • 6 hours of live virtual classroom instruction with a group of participants on various weekdays
  • Perpetual access to e-learning materials for reference and review on our training portal website – includes access to our CSM e-learning materials even if you haven’t taken a CSM with us!
  • Up to 90 minutes of one-on-one mentoring with an experienced Scrum coach who has the deep learning required to answer real-world challenging questions.

Advanced Certified Scrum Master ®This course gives you the tools to Accelerate Product Teams in Any Business and provides practical learning to become an effective enterprise-ready Scrum Master.

Achieve Advanced Certified Scrum Master® (A-CSM) designation with the Scrum Alliance® by successfully completing this course which includes:

  • an e-learning component
  • a live virtual classroom component with two expert facilitators,
  • a globally recognised designation from the Scrum Alliance®.

BERTEIG has trained over 12,000 people around the world.Mishkin Berteig teaches Advanced Certified Scrum Master ®

 

Mishkin Berteig teaches the Accelerated Advanced Certified Scrum Master ® course alongside another BERTEIG Agile expert. A Certified Scrum Trainer, Mishkin has trained more than 8,000 Scrum Masters over the past 15 years.

Team Leads, Project Managers, HR Managers, Functional Managers, Executives, Executive Assistants and Sales People.

  • If you have been doing Scrum for years, either in the role of a Scrum Master or a coach, this course will help you to learn the practices and techniques that you need to navigate the enterprise with multiple Scrum teams.
  • It is for people who have already completed their CSM and want to continue on their Scrum Master path of certification.

Who should NOT attend: people who are purely technical with no interest in working with people, people who are uncomfortable with discussions about interpersonal dynamics, people who don’t want their teams to improve.


This course is strongly recommended for Team Leads and HR Managers who are responsible for creating a high performance work environment, Executives who want to transform their business, Agile Coaches who need to know how to work with multiple Agile and Scrum teams.

Learning Outcomes

By successfully completing this course, you will be able to:

  • Support your organization to create the environment for high-performance product delivery.
  • Facilitate effective Scrum meetings.
  • Apply additional techniques from Lean and other Agile frameworks.
  • Advanced application of retrospectives.
  • Fulfill the requirements of the Advanced Certified ScrumMaster® program.

Topics:

The modules included in this Programme include:

  1. Experience as an Agile coach
  2. Lean Agile Scrum practices
  3. Agile Facilitation
  4. Agile Coaching
  5. Service to the Development Team
    • Self-Organization
    • Team Dynamics
    • Definition of Done
    • Value of Engineering Practices
  6. Service to the Product Owner
  7. Service to the Organization
  8. Scrum Mastery
  9. Techniques to excel in the Enterprise
  10. Scaling Agile in the Enterprise

Prerequisites

 

  • You must have your CSM certification and Team Kanban Practitioner (TKP) training would also be very beneficial (this can be taken after the Advanced Certified Scrum Master ® has begun).
  • Participants must have one-year of experience working as a ScrumMaster prior to obtaining the A-CSM credential, however this experience may be gained after the Advanced Certified Scrum Master ® has begun.
  • The ability to work with an Agile team is not mandatory, however the interactions with a group will support your learning through the Advanced Certified Scrum Master ® programme.

BERTEIG has trained over 12,000 people around the world.

Mishkin Berteig teaches every Accelerated Advanced Certified Scrum Master ® alongside other BERTEIG Agile experts.
A Certified Scrum Trainer, Mishkin has trained more than 8,000 Scrum Masters over the past 15 years.

Mishkin Berteig

Mishkin Berteig Chief Executive Officer and Certified Scrum Trainer

Canada's Best Known & Longest-Standing Certified Scrum Trainer®
Mishkin Berteig leads, mentors, trains and coaches teams and organizations, managers and executives. Mishkin helps organizations become more effective by using methods such as Scrum, Extreme Programming (XP), OpenAgile® and Lean. These methods present the best balance between chaos and bureaucracy; they allow human creativity and problem-solving to flourish in the service of tangible corporate and organizational goals.

Mishkin has over 20 years of professional experience with Agile methods. Mishkin publishes articles and thoughts about agile on Agile Advice. Mishkin has trained people from Canada, the United States, India, China, the Middle East and Europe. Mishkin Berteig is President and co-founder of BERTEIG.

Mishkin Berteig Presenting at PMI Chapter on Agile Project Management

Mishkin Berteig has been training, coaching and consulting for organizations since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility.

Mishkin has assisted organizations of all sizes to make the transformation from traditional methods to Agile methods (Extreme Programming, Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a co-author of the Real AgilityProgram, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.

Mishkin has developed and delivered Agile training both in public and in-house seminars for over 10000 people in Canada and abroad. Courses have been as short as three hour intro-style and as long as five day boot-camp-style, and audiences have ranged from junior team members to senior executives. Mishkin has been a Certified Scrum Trainer since 2005 and is the longest-standing CST in Canada.

Mishkin writes regularly for the BERTEIG blog (formerly Agile Advice) with hundreds of articles about agile methods. Mishkin is also the author of two books “Agile Advice” and “I Am Not a Great Leader”.

Leadership Coaching/Training Highlights:

  • 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
  • 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
  • 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
  • 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
  • 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
  • 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
  • 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
  • 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
  • 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
  • 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
  • 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
  • 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
  • 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
  • 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
  • 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
  • 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
  • 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
  • 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
  • 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.

Select Client List:

  • Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
  • Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
  • Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
  • Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
  • Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
  • Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
  • Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
  • Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
  • Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
  • Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI

Certifications and Accreditations:

Certified Scrum Trainer®, Path to CSP Educator®, CSP-PO, CSP-SM, SAFe Program Consultant

Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner

BSc, Computational Science

Testimonials:

An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019

Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019

Experience Summary

  • Over 20 years practising, managing and coaching Agile Process and Development
  • Over 11 years experience teaching Scrum (and Agile) in a classroom
  • Over 8 years experience applying Agile outside of technology environments

Publications

2018


Support independent publishing: Buy this e-book on Lulu.
…or from the iBookStore!

2014


Support independent publishing: Buy the Agile Advice e-book on Lulu.
…or from the iBookStore!
…or from Amazon!

 

Presentations

Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup

Agile Architecture Master Class” – 20180515 – Private Client

Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin

Real Agility for Everyone” – 20170921 – Private Client

Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter

Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference

We are so confident in the quality and delivery of our training, that we offer a satisfaction guarantee that you will be satisfied with the learning you receive in the class.

Upcoming Virtual Learning Events

Advanced Certified Scrum Master® (A-CSM)

  • Advanced Certified ScrumMaster® (A-CSM)  [1-Day Accelerated] badge

    Advanced Certified ScrumMaster® (A-CSM) [1-Day Accelerated]

    27 AUG 2020 - Thursday - Online - Mishkin Berteig

    C$1695.00 Register Now Only 1 Spot left!

    - Accelerate Product Teams in Any Business -

    This advanced learning programme helps you to develop the techniques necessary to guide your Agile team as a Scrum Master or Agile Coach in the Enterprise.

    Achieve your Advanced Certified ScrumMaster® designation with Scrum Alliance® by successfully completing this course and the prerequisites.

    - 15 PDUs | 15 SEUs
    - Accelerated Learning Event with self-study
    - Taught by Experienced Accredited Trainers
    - 2-year membership with Scrum Alliance®
    - Registered Education Provider with Scrum Alliance® & PMI

    Please register using a corporate email address, for corporate loyalty program discounts.

    __________________________________________________________________________

    IMPORTANT NOTE: This learning event requires:
    - approx. 20 hours in total of Scrum preparatory work
    - review of 10-12 hours of advanced Scrum video education
    - complete reading two Agile books


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.
    __________________________________________________________________________

    This accelerated programme involves a significant amount of outside-of-class learning, some of which has to be completed prior to the start date of the training.

    BERTEIG eLearning:

    BERTEIG_eLearning


    Location:

    Online

    Date:

    Thu 27-Aug-2020

    Time:

    10:00 AM to 03:00 PM (EST)

    Trainer:
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer
  • Advanced Certified ScrumMaster® (A-CSM) [1-Day Accelerated] badge

    Advanced Certified ScrumMaster® (A-CSM) [1-Day Accelerated]

    16 SEP 2020 - Wednesday - Online - Mishkin Berteig

    Early-bird Discount! C$1695.00 C$1440.75 Until 18-Aug-2020 Register Now Only 6 Spots left!

    - Accelerate Product Teams in Any Business -

    This advanced learning programme helps you to develop the techniques necessary to guide your Agile team as a Scrum Master or Agile Coach in the Enterprise.

    Achieve your Advanced Certified ScrumMaster® designation with Scrum Alliance® by successfully completing this course and the prerequisites.

    - 15 PDUs | 15 SEUs
    - Accelerated Learning Event with self-study
    - Taught by Experienced Accredited Trainers
    - 2-year membership with Scrum Alliance®
    - Registered Education Provider with Scrum Alliance® & PMI

    Please register using a corporate email address, for corporate loyalty program discounts.

    __________________________________________________________________________

    IMPORTANT NOTE: This learning event requires:
    - approx. 20 hours in total of Scrum preparatory work
    - review of 10-12 hours of advanced Scrum video education
    - complete reading two Agile books


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.
    --
    BERTEIG_eLearning

    Location:

    Online

    Date:

    Wed 16-Sep-2020

    Time:

    10:00 AM to 03:00 PM (EST)

    Trainer:
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer
  • Advanced Certified ScrumMaster® (A-CSM) [1-Day Accelerated] badge

    Advanced Certified ScrumMaster® (A-CSM) [1-Day Accelerated]

    14 OCT 2020 - Wednesday - Online - Mishkin Berteig

    Early-bird Discount! C$1695.00 C$1440.75 Until 15-Sep-2020 Register Now Only 10 Spots left!

    - Accelerate Product Teams in Any Business -

    This advanced learning programme helps you to develop the techniques necessary to guide your Agile team as a Scrum Master or Agile Coach in the Enterprise.

    Achieve your Advanced Certified ScrumMaster® designation with Scrum Alliance® by successfully completing this course and the prerequisites.

    - 15 PDUs | 15 SEUs
    - Accelerated Learning Event with self-study
    - Taught by Experienced Accredited Trainers
    - 2-year membership with Scrum Alliance®
    - Registered Education Provider with Scrum Alliance® & PMI

    Please register using a corporate email address, for corporate loyalty program discounts.

    __________________________________________________________________________

    IMPORTANT NOTE: This learning event requires:
    - approx. 20 hours in total of Scrum preparatory work
    - review of 10-12 hours of advanced Scrum video education
    - complete reading two Agile books


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.
    --
    BERTEIG_eLearning

    Location:

    Online

    Date:

    Wed 14-Oct-2020

    Time:

    10:00 AM to 03:00 PM (EST)

    Trainer:
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer
  • Advanced Certified ScrumMaster® (ACSM) [1-Day Accelerated] badge

    Advanced Certified ScrumMaster® (ACSM) [1-Day Accelerated]

    10 NOV 2020 - Tuesday - Online - Mishkin Berteig

    Early-bird Discount! C$1695.00 C$1440.75 Until 14-Oct-2020 Register Now Only 10 Spots left!

    - Accelerate Product Teams in Any Business -

    This advanced learning programme helps you to develop the techniques necessary to guide your Agile team as a Scrum Master or Agile Coach in the Enterprise.

    Achieve your Advanced Certified ScrumMaster® designation with Scrum Alliance® by successfully completing this course and the prerequisites.

    - 15 PDUs | 15 SEUs
    - Accelerated Learning Event with self-study
    - Taught by Experienced Accredited Trainers
    - 2-year membership with Scrum Alliance®
    - Registered Education Provider with Scrum Alliance® & PMI

    Please register using a corporate email address, for corporate loyalty program discounts.

    __________________________________________________________________________

    IMPORTANT NOTE: This learning event requires:
    - approx. 20 hours in total of Scrum preparatory work
    - review of 10-12 hours of advanced Scrum video education
    - complete reading two Agile books


    All participants are expected to have completed the preparatory work before the start of the class. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.
    --
    BERTEIG_eLearning

    Location:

    Online

    Date:

    Tue 10-Nov-2020

    Time:

    10:00 AM to 03:00 PM (EST)

    Trainer:
    Mishkin Berteig

    Mishkin Berteig


    Chief Executive Officer
    About Trainer

Virtual Learning is much better than the in-person. I have a distributed team and it's been fantastic to learn some tools that I definitely can use to collaborate with them.

Elisabeth Rosenfeld, Project Director, Enterprise Risk Management, CIBC, March 24, 2020

Agenda

Advanced Certified Scrum Master ®

  • Requirements for Certification
  • BERTEIG A-CSM Prerequisites
  • A-CSM Preparation Requirements
  • A-CSM Video Content
  1. Agile Manifesto
  2. All of Scrum Diagram
  3. Map of Real Agility
  4. History of Agile and Scrum
  5. OpenAgile
  6. Kanban
  7. Benefits to Stakeholder
  8. SM Traits
  9. Transparency, inspection and adaptation – Empirical vs. Defined
  10. Transparency, inspection, and adaptation
  1. Divergent and Convergent Thinking
  2. Multiple Frames of Reference
  3. Facilitative Listening Skills
  4. Six Thinking Hats
  5. Lean Coffee
  6. Scrum Master for the Team
  7. Creating Agenda and Facilitating Events
  8. Communication Obstacles – Teleworking
  9. Communication Obstacles
  10. Working Agreements
  11. Coaching Stance
  12. Coaching Technique
  13. Retrospective Intervention Improvements
  14. Benefits of Scrum
  1. Self-Organizing Team – Approaches
  2. Reducing Problems
  3. Working Group and Team
  4. Effective Teams
  5. Improving Team Performance
  6. Retrospective – Mad Sad Glad
  7. Retrospective – Starfish Diagram
  8. Retrospective – Heat Chart
  9. High Performance Scrum Teams
  10. Multi-stageTeams
  11. Create a strong DoD
  12. DoD non-software
  13. Development Practices
  14. Development practices multiple team
  1. Product Vision
  2. Creating Product Backlog Items Worksheet
  3. Product Box
  4. Refining Product Backlog
  5. User Story Splitting
  1. Resolving Impediments
    • Root Cause
    • Dark Scrum
  2. Kanban
  3. SAFe Framework
  4. Why not to Scale
    • Martin Fowler
    • Ron Jeffries
  5. Reducing Dependencies
  6. Feature Teams vs Component Teams
  7. LeadersFramework
  8. Two Frameworks for Changes
  1. Scrum Pitfalls
  2. Your own fundamental factors
  3. Destructive Conflict
  4. Obstacle Removal Strategies
  5. Effective servant-leader
  6. Servant Leader demonstration

Are you a BERTEIG Professional?


Achieve your BERTEIG Professional designation by attending two or more BERTEIG Learning Events

Loyalty Is Rewarded

BERTEIG Loyalty Program

At BERTEIG, we believe that continuous lifelong learning is a key element to success and achieving excellence.

We developed the BERTEIG Loyalty Program to encourage our clients to develop a culture of continuous learning. The more people you train, the more money you save (simple)!

The discount level you reach by the end of the calendar year is maintained for another full calendar year. As soon as you reach the minimum number of registrations for the next level, you move up and enjoy greater discounts.

The BERTEIG Loyalty Program is available for both Public and Private training.

Starter Program

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Momentum Program

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Accelerate Program

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Enterprise Program

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For a limited time during COVID-19, we are offering all corporate clients:

40% discount*

Use your work e-mail to register and receive the promotional pricing

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Reviews

Advanced Certified Scrum Master ®

Advanced Certified Scrum Master ® was the best class, lots of new learning, helped in moving my career to next level.

Scrum Master, October 2017

I now have the tools to move forward in implementing enterprise level SCRUM and move to the next level as a SCRUM Master.

Scrum Master, October 2017

Great interactive Advanced Certified Scrum Master ® training covering the whole scrum framework! Loved it.

Senior Product Manager

This Advanced Certified Scrum Master course gave me perspective to do a fresh start with my company using the advanced techniques I've learned in this course.

Scrum Master

A very necessary next step in the Scrum Master career path. I wish this Advanced Certified Scrum Master course was on the market a year ago.

Scrum Master, October 2017

What a great learning experience - comfortable, informative and interactive. Great trainers. I would recommend BERTEIG for any training that they have available, especially Advanced Certified Scrum Master.

Consultant, July 2017

I would recommend this Advanced Certified Scrum Master course to any one/company that is interested in agility and the use of scrum as a methodology.

Scrum Master

For anyone working in a software development environment this Advanced Certified Scrum Master course is highly recommended. It's amazing to understand the value a Scrum Master brings as opposed to a PM in this environment.

Project Manager

I found the Advanced Certified Scrum Master course to be greatly insightful as it helped me see how much an organization needs to change its culture...

Senior Program Manager, July 2017

Although coming off nearly 30 years of PMI and Waterfall and feeling discomfort the first day of Advanced Certified Scrum Master, it started to abate by end of day 2. I can use Scrum and improve projects run by my team IF I get management commitment.

Program Manager, July 2017

The organization has an excellent method for training.

Program Manager, July 2017

You learn, you have fun and you don't know where the time goes - thank you!

Project Manager, July 2017

This Advanced Certified Scrum Master course helped drive the direction of our company as an agile environment.

Senior Software Developer, July 2017

The best training I've attended! Great instructors, in depth material. Highly recommend Advanced Certified Scrum Master for any individual looking for career development.

Security Remediation Analyst, July 2017

Very knowledgeable coach. I valued M----'s analogies and real world examples..

Delivery Lead, July 2017

Learned a lot of eye opening things about scrum. Many myths got busted.

Associate Project Manager, July 2017

Advanced Certified Scrum Master was a wonderful course that was engaging, fun, and informative. Instructor used effective techniques and examples to help facilitate learning and understanding and used engaging exercises to help us retain the information learned. Highly recommend!

Project Control Officer, July 2017

The Advanced Certified Scrum Master course (gave) a wealth of practical information and insight that we can apply directly to our team situation as well as...how to optimize our processes in the future.

COO, June 2017

...a fantastic instructor. No bull, no fluff. Knows his stuff and isn't trying to sell, just educate.

Developer, June 2017

Incredibly rich in terms of introducing new concepts and approaches to achieving complex work completion.

Senior Technology Infrastructure Analyst, June 2017

This Advanced Certified Scrum Master course was an eye-opening experience which allowed me to really understand the Agile Framework...

Program Director, June 2017

I loved this Advanced Certified Scrum Master course - the coaching methodology was awesome! I definitely recommend this course to anyone even with zero scrum practice.

Lead Developer, June 2017

The instructors are experienced agile practitioners, and they provided invaluable advice on real life challenges scrum masters often encounter.

Scrum Master, June 2017

...even though (Scrum) may not be used right away in my work, it provided me with good ideas to start seeding the Agile practice.

Senior Software Developer, June 2017

appreciated Mishkin's and Jerry's great energy and enthusiasm for Scrum...It encouraged me to actually get rid of the fear of scrum transformation.

Project Manager, June 2017

With the great techniques learned...I feel confident of helping my team to become the most high performance team ever.

Software Engineer, June 2017

Advanced Certified Scrum Master was the most interesting and helpful training I have ever attended..

Scrum Master, May 2017

Advanced Certified Scrum Master is a great course. I liked every single event and practice. The trainer is excellent and so passionate about what he is teaching. Thank you for the good experience.

Team Lead, May 2017

After hearing multiple times about agile methodology from everyone, I attended this Advanced Certified Scrum Master class and received valuable answers to all the doubts that I had regarding scrum. Now I'm confident of being of value to my company and myself.

Business Analyst, May 2017

Excellent courseware, time bound and exceeded expectations.

Product Owner, May 2017

Great framework for leveraging the power of teams and skills.

Change Management, May 2017

Curious?

Register for an upcoming Advanced Certified ScrumMaster® course

Common Questions

  1. Q: Prices are in what currency?
    A: Canadian dollars. 
  2. Q: What methods of payment do you accept?
    A: Visa, Mastercard and American Express. We do not invoice for training. Under special circumstances we can also accept wire transfers, personal cheques, PayPal and Purchase Orders. Please contact accounting@berteig.com for special payment arrangements.
  3. Q: I need to cancel my place due to... what do I do about it?
    A: If your request to cancel is made ten (10) business days prior to the Learning Event, then you will be issued a refund and your spot will be made available for someone else. Please contact accounting@berteig.com with the order number you wish to have refunded.
    Within ten (10) business days, no refund is possible for any reason, but we will offer you a spot in a future class at 50% of the normal list price (no other discounts will apply).
    In the rare case of family or medical emergencies, please contact info@berteig.com as soon as you can and we will work with you to find a suitable solution.
  4. Q: I need to change the course date I am registered for due to... what do I do about it?
    A: As with cancellation, if your request to change dates is made ten (10) business days prior to the Learning Event, then you can be moved. Please contact info@berteig.com with your name, current course date and requested new course date.
    Within ten (10) business days, no changes are possible for any reason, but we will offer you a spot in another class at 50% of the normal list price (no other discounts will apply).
    In the rare case of family or medical emergencies, please contact us as soon as you can and we will work with you to find a suitable solution.
  5. Q: Can I send someone else in my place?
    A: Yes, you are welcome to change the registration information for a spot in a Learning Event at any time. Please contact info@berteig.com with the details including your own registration information and the full name, email address and phone number of the person who will attend in your place. There is no charge for such a change.
  6. Q: I found "the same" course for less... will you give me a discount?
    A: No, you have registered for a premium learning event with BERTEG, not a clone of some other course.
  7. Q: Do you ever offer discounts?
    A: Yes, everyone who attends one of our Learning Event is given a discount code to use on other courses or to pass along to coworkers, associates, family and friends.
    Also, if you belong to an organization that sends more than 3 people to our training courses, you may be eligible for the BERTEIG Loyalty Program. The more people that attend our training, the higher the discount available. Please contact us at info@berteig.com to find out more.
    Also, we offer "Early Bird" discounts on some Learning Events. We encourage you to register early to take advantage of these offers.
  8. Q: What if I register, then later discover a Loyalty Program discount was applicable. Can I get the discount applied retroactively?
    A: In most cases, yes you can. Please contact info@berteig.com with your order number for which you would like the discount applied and your company details.
  9. Q: Is your training tax deductible and can I get a T2202A slip?
    A: No, our training is not eligible for tax deductions. We do not give T2202A slips. T2202A slips are usually issued from Post Secondary Education Institutions like a college or university. We are not such an institution. Purchasing our training is more like purchasing a book or a ticket to an event.
    1. Q: How do I become a Certified ScrumMaster® (CSM)?
      A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/csm-certification. The training component of the CSM designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSM in-house private Learning Event.
    2. Q: What is included in becoming a Certified ScrumMaster® (CSM)?
      A: The Certified ScrumMaster® (CSM) online training that we offer includes all the materials that are needed to complete the 'training part' of the certification. There is no extra fee for the CSM online test, it is included in your registration with us. Once you have completed the training, you will receive an email within 1 week to complete the remaining step to get your certification. Full instructions will be provided in class, but don't worry, the test is straightforward! If you want to study, please consider reading the Scrum Guide.
    3. Q: How do I become a Certified Scrum Product Owner® (CSPO)?
      A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/cspo-certification. The training component of the CSPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSPO in-house private Learning Event.
    4. Q: How do I get SAFe® Scaled Agilist Certification (SA) from Scaled Agile®?
      A: Scaled Agile® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scaledagile.com/certification/courses/leading-safe. The training component of the SA® designation is available only by attending BERTEIG’s virtual designated SA in-house private Learning Event.
      We do not offer SAFe® training as a public enrolment course as it is highly contextual curriculum.
    5. Q: Where can I find more information about SAFe® training and certification?
      A: The best source of information is always directly from Scaled Agile at http://www.scaledagile.com. BERTEIG also maintains our own SAFe® FAQ page at https://berteig.com/faq-safe.
    6. Q: How do I become certified as an OpenAgile® Team Member (OATM)?
      A: The OpenAgile Center for Learning is the governing body for this certification. Full details may be found at http://www.openagile.com/TeamMember. The training component of the OATM designation is available either by attending a virtual designated OATM in-house private Learning Event.
    7. Q: How do I become a PMI® Agile Certified Practitioner (PMI-ACP)?
      A: The Project Management Institute® (PMI) is the governing body for this certification. Full details may be found at https://www.pmi.org/certifications/types/agile-acp. The training component of the PMI-ACP® designation is available either by attending a designated virtual PMI-ACP in-house private Learning Event.
    8. Q: How do I become certified as a Team Kanban Practitioner® (TKP)?
      A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/team-kanban. The training component of the TKP designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated virtual TKP in-house private Learning Event.
    9. Q: How do I become certified as a Kanban Management Professional (KMP)?
      A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/kmp-program. Note this is a two-class certification – you must complete BOTH the Kanban Systems Design® (KMP I) class AND the Kanban System Improvement® (KMP II) class. The training component of the KMP® designation is available either by attending BERTEIG virtual public Learning Events or as part of designated in-house private Learning Events.
    10. Q:How do I become a Licensed Scrum Master Product Owner® (LSMPO)?
      A: Scrum Inc® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.licensedscrum.com/licensed-scrum-master/. The training component of the LSMPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSPO in-house private Learning Event.
    11. Q:How can I claim my CSM® or CSPO® or LSMPO® class for PDUs from PMI®?
      A: BERTEIG is a Registered Education Provider® (REP) with PMI for the CSM and CSPO courses. Please log in to your account on the PMI Continuing Certification Requirements System (CCRS) website at https://ccrs.pmi.org and choose BERTEIG as your REP when entering in your learning experience. Be sure to choose the appropriate class you took (CSM or CSPO or LSMPO) to claim the appropriate PDUs.
    12. Q: How can I claim my class (non CSM® or CSPO®) for PDUs from PMI®?
      A: If you have completed a Learning Event with BERTEIG that has appropriate content, you may claim the PDUs as private learning hours on the PMI-CCRS website.
      If asked, you may show your official certificate as evidence of attending the class. Obtaining PDUs is your responsibility and for more information, please refer to the PMI-CCR Certification Requirements Handbook at https://www.pmi.org/-/media/pmi/documents/public/pdf/certifications/ccr-certification-requirements-handbook.pdf?la=en.
  1. Q: What if I'm shy and don't like interacting with people?
    A: Our virtual Learning Events are highly interactive and we make them safe and comfortable for even the most shy people! Our facilitators are experts in creating an online environment where everyone is encouraged to participate without forcing you to do things or say things that might be uncomfortable. This is not like school. This is not like a university lecture. This is not like a high-pressure business meeting.
  2. Q: What if I'm just coming to get a certification?
    A: Okay! We know lots of people who have come to our virtual Learning Events in the past to only achieve a valuable certification. They have told us in no uncertain terms that it was still the best "course" they have ever attended, they learned far more than they expected to, and that they were excited to apply what they learned as soon as possible. Sure, you can attend just for the certification!
  3. Q: What do I need to do to prepare for the online course?
    A:There are three things you must do beforehand to prepare for BERTEIG online Learning Events.
    1. Complete pre-work at training.berteig.com
    2. Set up Zoom for video conferencing
    3. Get familiar with Miro whiteboard collaboration
    For most Learning Events, there is some pre-work which must be completed before the class begins. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.
    Check the description of your Learning Event to see if there are any special requirements.
  4. Q: Do I need a laptop or can I use my phone?
    A: You will need a laptop or desktop for the BERTEIG Learning events. Handheld devices such as tablets and phones are not suitable for the interactive nature of the classes.
  5. Q: Do you provide copies of your slides?
    A: First of all, we usually don't use slides in our Learning Events - instead we have a moderate number of handouts and these are accessed in one place using the BERTEIG Learning Management System (LMS).
    The only exception to this is the SAFe training classes where we are a delivery partner and the materials come directly from Scaled Agile - in those classes there are typically a lot of slides to go through in the training.
  6. Q: When does my Learning Event start and finish?
    A: Normally our Learning Events start at 9:00am sharp and end by 4:30pm (Eastern Time +5:00 GMT). Some Learning Events may have other schedules. Please read the page about your particular Learning Event to know exactly what time it starts and ends.
  7. Q: Do you offer your virtual Learning Events as private sessions?
    A: Yes. Please contact sales@berteig.com for more information and to receive a quote. Typically 'in-house' virtual sessions are scheduled six or more weeks after a contract has been signed - please ask for a quote as soon as possible if you think your need is urgent!
    We can also create custom online Learning Events for an additional fee. We even do train-the-trainer programs for larger organizations who wish to leverage in-house staff.
    Generally, we avoid doing the CSM, CSPO and LSMPO Learning Events as private virtual classes, and we encourage you to attend with your group to a public scheduled session.
  8. Q: What if I have an emergency and have to leave for some/part/most of the virtual class?
    A: It depends on the emergency. If it is a medical emergency for yourself or a family member, we will work with you to either re-schedule or refund your money depending on circumstances. We don't have a fixed policy about this.
    For work related emergencies, we will not issue a refund, but will offer a spot to you at a future course at a 50% discount rate.
  9. Q: Do you recommend any supplemental learning resources?
    A: Yes. We have a list of recommended reading for agility that is organized by type of BERTEIG Learning Event.
  1. Q: Does BERTEIG partner with others to advertise and deliver training?
    A: Yes. We partner with training resellers who can reach a different audience than the companies we normally serve. If you have a question about our resellers or if you are interested in establishing a partnership relationship please contact sales@berteig.com.
  2. Q: I am a trainer myself. Can I list my courses on this website?
    A: No. This is one type of partnership that we are considering but have not yet established. If you are interested in this type of partnership, please contact sales@berteig.com.

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