Details for Advanced Certified Scrum Master
As described in Scrum Guide, the Scrum Master is responsible for promoting and supporting Scrum as defined in the Scrum Guide. Scrum Masters do this by helping everyone understand Scrum theory, practices, rules, and values.
The Scrum Master is a servant-leader for the Scrum Team an they help those outside the Scrum Team understand which of their interactions with the Scrum Team are helpful and which aren’t. The Scrum Master helps everyone change these interactions to maximize the value created by the Scrum Team.
This Advanced Certified Scrum Master course gives you the tools to Accelerate Product Teams in Any Business and provides practical learning to become an effective enterprise-ready Scrum Master.
1. Prerequisite – Must have CSM certification with the Scrum Alliance
2. Select a date & register for a Advanced Certified Scrum Master event
3. Do a self-paced 16-to-20-hour long pre-work before the event
4. Attend a one-day accredited instructor led virtual A-CSM event
5. Access your A-CSM certificate and badge on the Scrum Alliance website
Who should attend Advanced Certified Scrum Master ® (A-CSM):
- If you have been doing Scrum for years, either in the role of a Scrum Master or a coach, this course will help you to learn the practices and techniques that you need to navigate the enterprise with multiple Scrum teams.
- It is for people who have already completed their CSM and want to continue on their Scrum Master path of certification.
- Anyone who wants to discuss advanced topics about Scrum and the Scrum Master role!
Advanced Certified Scrum Master is strongly recommended for Team Leads and HR Managers who are responsible for creating a high performance work environment, Executives who want to transform their business, Agile Coaches who need to know how to work with multiple Agile and Scrum teams.
For emphasis: to receive the Advanced Certified Scrum Master (A-CSM) certification, you must have a Certified Scrum Master® designation with the Scrum Alliance. PSM and other scrum-related certifications are not valid prerequisites for this certification.
Advanced Certified Scrum Master ® (A-CSM) is for :
- Team Leads
- Project Managers
- HR Managers
- Functional Managers
- Executive Assistants
- Sales People
Who should NOT attend:
People who are purely technical and have little interest in improving work environments or processes, people who are uncomfortable with group exercises and simulations (perhaps you prefer lecture-based instruction), people who aren’t interested in or responsible for team improvement.
By successfully achieving the Advanced Certified Scrum Master ® certification, you will be able to:
- Accelerate product development teams in any organization.
- Support your organization to create the environment for high-performance product delivery.
- Facilitate effective Scrum meetings.
- Learn valuable coaching techniques for Scrum Masters
- Apply additional techniques from Lean and other Agile frameworks.
- Advanced application of retrospectives.
- Fulfill the requirements of the Advanced Certified Scrum Master ® program.
The above list of learning objectives for Advanced Certified Scrum Master is in addition to the basic learning objectives required by the Scrum Alliance®
Internationally recognized Advanced Certified Scrum Master (A-CSM) credential – valid for 2 years, no exam, easily renewable
Advanced Certified Scrum Master® (A-CSM) 15 PDUs | 15 SEUs (REP with Scrum Alliance® and PMI®)
Advanced Certified Scrum Master ® (A-CSM) with Scrum Alliance ® membership for 2-years
The BEST informative, practical and inspiring virtual learning environment. No slides! In-depth simulation
Perpetual access to all the content of Advanced Certified Scrum Master (A-CSM) course in our learning management system
Perpetual access to all the content of CSM course in our learning management system even if you haven’t taken a CSM with us!
“Agile Advice” – Creating High Performance Teams In Business Organizations e-book
Free follow-up coaching support from Mishkin Berteig (some restrictions apply)*
Dozens of supplemental learning resources designed to help you create adaptive product teams in any business
Additional discounts including a “pay-it-forward” discount for your colleagues
Networking opportunities with agile professionals
Mishkin Berteig Chief Executive Officer and Certified Scrum Trainer
Mishkin has over 20 years of professional experience with Agile methods. Mishkin publishes articles and thoughts about agile on Agile Advice. Mishkin has trained people from Canada, the United States, India, China, the Middle East and Europe. Mishkin Berteig is President and co-founder of BERTEIG.
“For the first time in thirty years, I love my work. I wish you had come to help us decades ago!” – Mining Projects Shift Manager at Suncor.
Mishkin Berteig has been improving the lives of managers and their staff since 1995. Mishkin co-founded BERTEIG in 2004. Mishkin is committed to helping individuals, teams and organizations to transform their way of working and achieve Real Agility™.
Mishkin has assisted organizations of all sizes to make the transformation from traditional methods (or no method at all) to Agile methods (Scrum, Lean, Kanban, OpenAgile). Mishkin has helped with culture change, change management, executive management coaching, Agile management, Agile product, project and operations management, Agile teamwork and Agile engineering practices. Mishkin is a primary author of the Real Agility™Program, BERTEIG’s solution for organizations to achieve higher levels of organizational agility.
Mishkin has developed and delivered Agile training both in public and in-house seminars for over 15,000 people around the world. Courses have been as short as three hour intensive seminars and as long as five day immersive boot-camps, and audiences have ranged from junior team members to senior executives of Fortune 50 organizations. Mishkin has been a Certified Scrum Trainer (CST) since 2005 and is the longest-standing CST in Canada.
Mishkin writes regularly for the BERTEIG blog with hundreds of articles about management, agility, teamwork, efficiency and creating beautiful work environemnts. Mishkin is also the author of several books including the in-progress “Win As A Manager – Delivering Massive Results, Creating Beautiful Work Environments and Ending Stress”.
Leadership Coaching/Training Highlights:
- 2001: Advised the CIO of Charles Schwab, Geoff Penny, on Extreme Programming and Agile in the IT department as to how it may improve their existing Rational Unified Process implementation.
- 2003: Workshop for CTO Rich Freyberg and direct reports of Schwab Capital Markets on Agile methods, focus on XP. The highlight of this experience was telling Rich to “shut up” because he was constantly interrupting the proceedings. (We had a long pre-existing relationship before that event – I didn’t get fired.)
- 2004-2005: Consultant, coach and trainer at Capital One in Richmond Virgina. Worked closely with another consultant on a major assessment/report for the CTO Gregor Bailar and then worked with numerous senior managers as a coach and consultant. Also worked closely with a number of well-known agilists including Mary Poppendieck, Michael Hamman, Michael Spayd, and others.
- 2005-2006: Certified Scrum Master class for the Director and Senior Managers at Siemens, Trango division, co-trained with Jeff Sutherland. Followed up with them for the next 18 months as their Agile coach and trainer, working directly with their senior managers.
- 2006: Coach at RWDI working with the team on a Scrum adoption. A team-level crisis escalated to working with one of the VPs on a financial model to show the value of focus and rapid delivery.
- 2007: Custom training for Dan Lesage, Software Development Director at Adobe and his senior managers. Focus on solving change management problems.
- 2008: Lots of work with leaders and managers at Research in Motion (RIM) – BERTEIG got fired, eventually. Leadership didn’t enjoy looking at cultural issues in the organization. No names here, but it was a great learning experience for us to see how deeply culture matters in attempting to do a transformation.
- 2009: Another bad experience: delivered a private training for OpenText to the CIO Nicholas Oddson and his senior leadership team. We totally bombed it and were not invited back. Lots of learning here too.
- 2009-2011: Strategic consulting, executive presentations, Agile Coach Training for RBC and the newly-formed Agile Centre of Excellence.
- 2010: Training, coaching and consulting at Suncor in Fort McMurray. First major engagement in a non-software Agile Transformation. Worked with Darin Zandee, Superintendent responsible for 200 people on the mine site, and his senior managers. Included one-on-one leadership coaching for Darin.
- 2010-2011: Group leadership coaching and workshops for Cam Crosbie, AVP then CIO of Equitable Life, and his business peers. Focus on helping Cam and his peers function effectively as a leadership team in the context of an Agile Transformation.
- 2011-2014: Training, coaching and consulting at Schlumberger Beijing Geosciences Centre working with Pearl Chu, Technology Centre Manager, in Beijing. Included leadership coaching for Pearl, Agile Coach Training for senior and mid-level managers reporting to Pearl.
- 2012-2013: Leadership coaching and consulting over 18 months for Frank Leong, VP Business Technology and his colleagues including Michael O’Sullivan, President. Included a systematic leadership development program of our own design which has evolved over time to become the “Real Agility Leadership Track” and the “Real Agility Management Track”.
- 2013: Executive presentation on Agile Transformation for FreshBooks leadership team.
- 2014-2015: Multiple leadership presentations and workshops with Simon Palmer, CIO and his senior leadership team at LoyaltyOne. Focus on leading with integrity during their Agile Transformation.
- 2016: MAJOR HIGHLIGHT: Attended and received Leadership Circle Profile Certification™. The Leadership Circle system has informed our work with leaders ever since.
- 2016-2017: Focus on internal organizational development at BERTEIG and personal leadership development. Did no significant work with leaders in client organizations this year in order to focus on cleaning up our own house, so to speak.
- 2018-2020: Design and deliver a custom leadership program for Scotiabank over 18 months covering mindset, Agile methods, leadership development, lean thinking, community development, technical excellence, and organizational change. Roughly equivalent to an MBA focused on leadership and organizational agility. Delivered to a cohort of 21 senior and mid-level managers.
- 2019: Work with my own coaches to develop their leadership coaching ability, primarily focused on our engagement with Trader working with Steve Maidment, Chief Delivery Officer.
- 2021-2022: One-on-One management agility coaching for the senior leadership team of a global luxury brand in the hospitality industry.
Select Client List:
- Banking: Scotiabank, RBC, BMO, TD Canada Trust, CIBC, HomeTrust, Capital One, Charles Schwab, Key Bank
- Energy/Resources: Schlumberger, Bruce Power, Suncor Energy, Geosoft
- Insurance: Great West Life, Liberty Mutual, Equitable Ins., Empire Life, Economical Ins. Grp.
- Telecom: Ericsson, Blackberry, Siemens, Telus, Rogers, Bell, Nortel
- Media: Globe and Mail, Shaw Media, ZU, Canoe.ca, CBC, Glacier Media, Post Media, TV Ontario, Comcast
- Loyalty: LoyaltyOne, AIMIA, Points.com, Empathica
- Technology: Adobe, Blueprint, Freshbooks, Intuit, Irdeto, Kijiji, MyPlanet Digital, OpenText
- Education: Xello/Career Cruising, Desire2Learn, Queens University, University of Guelph
- Government: Goverment of Canada, Government of Ontario, City of Fort McMurray,
- Other: App Annie, Modernizing Medicine, Trader.ca, D+H, Workopolis, 407ETR, British Counsel, PHH, Ganz, RWDI
Certifications and Accreditations:
Mishkin has been trained by the gurus in the Agile movement including Ken Schwaber, Jeff Sutherland, Mary Poppendieck, Esther Derby, and Mike Cohn.
Additionally, Mishkin has co-trained with or co-consulted with Ken Schwaber, Jeff Sutherland, Mary Poppendieck, Sanjiv Augustine and Michael Hamman,
- Certified Scrum Trainer®, Path to CSP Educator®, CSP-PO, CSP-SM, SAFe Program Consultant
- ICAgile Authorized Instructor, ICAgile Certified Professional (ICP)
- Leadership Circle Profile Certified, Master of OpenAgile, Team Kanban Practitioner
- BSc, Computational Science
An engaging, thorough look at best practices behind true product ownership and working within Scrum. Expert instruction that was never boring and full of insightful learnings. It goes without saying that Mishkin knows his stuff, and is eager to teach Real Agility and Scrum to the world. – Matthew Parkinson, Director of Digital Product Management, Investors Group/ IGM Financial 2019
Mr. Berteig is a wonderful trainer and presenter of the materials covered. His experience in leading discussions around the various concepts and facilitating exercises used to feel the effect of Scrum were appropriate in relation to the audience’ prior experience and knowledge of the topic. – Simonne Cormier, Training Development and Coordinator, Veterans Affairs Canada, 2019
- Over 23 years practising, managing and coaching Agile Process and Development
- Over 14 years experience teaching Scrum (and Agile) in a classroom
- Over 11 years experience applying Agile outside of technology environments
Other Interesting Facts about Mishkin Berteig
Mishkin has four children. His oldest is nearly 24 and his youngest is 12. Mishkin is, of course, extremely proud of his children who are all artists of various types… following firmly in the family tradition. Mishkin’s parents, step-parents and siblings are also mostly artists.
Mishkin worked for Peters Surveys Ltd. as a junior surveyor’s assistant in the late 80’s and early 90’s on and off. One of the big projects Mishkin assisted with was the Husky Oil Upgrader project just outside of Lloydminster, SK. Mishkin did both field work and site map calculation work for the grading of the site prior to construction.
Mishkin travelled to Belize on a one-month service project with a number of other youth in early 1990. Mishkin’s flights were eventful including a last-minute aborted landing due to a storm around Cancun. Mishkin travelled throughout Belize including Corazal, San Ignacio and Dangriga.
Mishkin has a few hobbies and past-times that generally follow in a 10-year cycle: custom Lego building, robotics, coin collecting, mathematics, and music composition. Of these, Lego and mathematics are currently at the fore of his attention.
Mishkin grew up in Saskatoon, Saskatchewan and loves that city very much. He hasn’t lived there for many years, but when he returns he often is overwhelmed by emotion as he visits favourite spots such as the University of Saskatchewan campus, the bridges and river valley, and the Broadway strip.
“Leadership Agility – Luck, Love and Truthfulness” – 20181011 – Agile North Meetup
“Agile Architecture Master Class” – 20180515 – Private Client
“Scrum vs. Kanban vs. ADKAR vs. Kotter – Which Is Best For You?” – 20171031 – Global Scrum Gathering Dublin
“Real Agility for Everyone” – 20170921 – Private Client
“Doubling Productivity with Real Agility” – 20170613 – Project Management Institute SWO Chapter
“Launching Agile Teams – The Skills Matrix” – 20161114 – Toronto Agile Conference
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At BERTEIG we love what we do and we are very confident in the quality and delivery of our training. If our training fails to satisfy your learning objectives, you may make a request for a full refund - no questions asked.
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- You must have your CSM certification with the Scrum Alliance (no other Scrum certification is a valid prerequisite).
- Participants must have one-year of experience working as a ScrumMaster prior to obtaining the Advanced Certified Scrum Master credential, however this experience may be gained after the A-CSM has begun.
- The ability to work with an Agile team is not mandatory, however the interactions with a group will support your learning through the Advanced Certified Scrum Master® (A-CSM) programme.
- Upon completion, your CSM & new A-CSM designation will be validated for 2 more years (even if your CSM is lapsed).
- The Team Kanban Practitioner (TKP) training is strongly recommended for Advanced Certified Scrum Master participants as it deals with many real-world issues that go beyond Scrum’s focus on product teams (this can be taken after the Advanced Certified ScrumMaster has begun).
The topics and modules included in this Programme include:
- In-depth on Retrospectives
- In-depth on Agile Coaching
- Agile, Lean and Scrum
- Scrum Master Core Competencies
- Service to the Development Team
- Service to the Product Owner
- Service to the Organization
- Scrum Mastery
- Introduction to Coaching Techniques for Scrum Masters
- Product Team Accelerator 1
- Product Team Accelerator 2
- Product Team Accelerator 3
ACCELERATED INSTRUCTOR-LED CLASS
Achieve the Advanced Certified Scrum Master ® designation with Scrum Alliance ® by successfully completing this course and distinguish yourself as an experienced Agile practitioner.
Complete the 16-20 hours of self-directed preparatory Scrum work on the BERTEIG eLearning platform, and successfully participate in a 4-hour virtual instructor-led class with your expert BERTEIG trainer.
Minimum 20 hours TOTAL learning!
- 16-20 hours of Advanced Certified Scrum Master self-directed learning with video, text, independent activities and quizzes.
- 5 hours of live virtual classroom instruction with a group of participants on various weekdays
- Up to 90 minutes of one-on-one mentoring with an experienced Scrum coach who has the deep learning required to answer real-world challenging questions.
Certified Scrum Masters
annual salary (USD)
I enjoyed being there (at Advanced Certified Scrum Master). You guys are the gold star standard for Agile. Thanks for the training over the years.
Oscar Savoini, Project Manager, Honda Canada, August 31, 2020
Upcoming Virtual Learning Events
Advanced Certified Scrum Master® (A-CSM)
NOTE: This course is now bundled as part of the Real Agility – Management Track public program (RA-MT). Participants in the RA-MT Level 1 are given access to all the course materials and cover the learning objectives during the ten sessions of the program.
Why do we charge what we charge for Advanced Certified Scrum Master?
We can justify our price in one word: quality. Just read some of the 3000+ testimonials (not ratings, actual written testimonials) from past students and this video testimonial. Also, your instructor has been personally trained and mentored by the founders of Scrum, Ken Schwaber and Jeff Sutherland.
We don’t compete on price because we don’t need to!
Advanced Certified Scrum Master® (A-CSM)
I have always enjoyed and found the BERTEIG courses structured well and in a logical and practical manner. BERTEIG instructors deliver the material well and with a high level of enthusiasm which elevates the participants learning capabilities and interactions.
May 05, 2022Advanced Certified ScrumMaster® (ACSM) Vaughan, ON, Canada
VP of IT
Sym-Tech Dealer Services
BERTEIG continues to deliver on great courseware for Agile methodologies and practices. Even with virtual delivery I still felt connected and focused on a very human interaction of learning and discussion.
November 30, 2021Advanced Certified ScrumMaster® (ACSM) Oakville, ON, Canada
Garvis Consulting/DAiry Farmers of Ontario
This ACSM course helped me to identify blindspots. Totally will recommend Berteig for any Agile Ed needs.
November 30, 2021Advanced Certified ScrumMaster® (ACSM) Stoney Creek, ON, Canada
I enjoyed the course it was a perfect blend of reading material vs course teaching that produced the best outcome.
September 23, 2021Advanced Certified ScrumMaster® (ACSM) Mississauga, ON, Canada
I've taken a number of courses via Berteig over the years. I always find them useful, informative, and well run.
July 26, 2021Advanced Certified ScrumMaster® (ACSM) Toronto, ON, Canada
Advanced Certified Scrum Master ® – A-CSM
- Requirements for Certification
- BERTEIG A-CSM Prerequisites
- A-CSM Preparation Requirements
- A-CSM Video Content, Reading, Activities
- Agile Manifesto
- All of Scrum Diagram
- Map of Real Agility
- History of Agile and Scrum
- Benefits to Stakeholder
- SM Traits
- Transparency, inspection and adaptation – Empirical vs. Defined
- Transparency, inspection, and adaptation
- Divergent and Convergent Thinking
- Multiple Frames of Reference
- Facilitative Listening Skills
- Six Thinking Hats
- Lean Coffee
- Scrum Master for the Team
- Creating Agenda and Facilitating Events
- Communication Obstacles – Teleworking
- Communication Obstacles
- Working Agreements
- Coaching Stance
- Coaching Technique
- Retrospective Intervention Improvements
- Benefits of Scrum
- Self-Organizing Team – Approaches
- Reducing Problems
- Working Group and Team
- Effective Teams
- Improving Team Performance
- Retrospective – Mad Sad Glad
- Retrospective – Starfish Diagram
- Retrospective – Heat Chart
- High Performance Scrum Teams
- Create a strong DoD
- DoD non-software
- Development Practices
- Development practices multiple team
- Product Vision
- Creating Product Backlog Items Worksheet
- Product Box
- Refining Product Backlog
- User Story Splitting
- Resolving Impediments
- Root Cause
- Dark Scrum
- SAFe Framework
- Why not to Scale
- Martin Fowler
- Ron Jeffries
- Reducing Dependencies
- Feature Teams vs Component Teams
- Two Frameworks for Changes
- Scrum Pitfalls
- Your own fundamental factors
- Destructive Conflict
- Obstacle Removal Strategies
- Effective servant-leader
- Servant Leader demonstration
- Learning Objectives Q&A
- Product Team Accelerator 1
- Product Team Accelerator 2
- Product Team Accelerator 3
- What does it mean to be a coach
- How to get more from your team
- Tools and tips
Virtual Advanced Certified Scrum Master® (A-CSM)
is NOT boring!
Transform Your Business From Anywhere
Very engaging and enlightening Advanced Certified Scrum Master course for anyone that wants to further improve on their agile and scrum competencies.
Michael Odebiyi, Scrum Master, 360insghts, August 28, 2020
Live virtual training is delivered based on the Canadian Eastern time zone (ET) from 10:00 AM to 04:00 PM. People in different time zones can attend this training on following times.
07:00 AM - 01:00 PM
Vancouver, British Colombia
San Francisco, California
Los Angeles, California
Las Vegas, Nevada
08:00 AM - 02:00 PM
San Jose, Costa Rica
09:00 AM - 03:00 PM
Mexico City, Mexico
10:00 AM - 04:00 PM
New York, USA
11:00 AM - 05:00 PM
Halifax, Nova Scotia
Sao Paulo, Brazil
02:00 PM - 08:00 PM
03:00 PM - 09:00 PM
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I enjoyed being there (at the training). You guys are the gold star standard for Agile. Thanks for the training over the years.
Oscar Savoini, Project Manager, Honda Canada, August 31, 2020
The training was great. Very informative and interactive. The BERTEIG team has mastered that art of online learning, you will not be bored. Definitely recommend.
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- Q: How do I become a Certified ScrumMaster® (CSM)?
- A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/csm-certification. The training component of the CSM designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSM in-house private Learning Event.
- Q: What is included in becoming a Certified ScrumMaster® (CSM)?
- A: The Certified ScrumMaster® (CSM) online training that we offer includes all the materials that are needed to complete the 'training part' of the certification. There is no extra fee for the CSM online test, it is included in your registration with us. Once you have completed the training, you will receive an email within 1 week to complete the remaining step to get your certification. Full instructions will be provided in class, but don't worry, the test is straightforward! If you want to study, please consider reading the Scrum Guide.
- Q: How do I become a Certified Scrum Product Owner® (CSPO)?
- A: Scrum Alliance® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scrumalliance.org/get-certified/practitioners/cspo-certification. The training component of the CSPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated CSPO in-house private Learning Event.
- Q: How do I get SAFe® Scaled Agilist Certification (SA) from Scaled Agile®?
- A: Scaled Agile® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://www.scaledagile.com/certification/courses/leading-safe. The training component of the SA® designation is available only by attending BERTEIG’s virtual designated SA in-house private Learning Event.
We do not offer SAFe® training as a public enrolment course as it is highly contextual curriculum.
- Q: How do I become certified as an OpenAgile® Team Member (OATM)?
- A: The OpenAgile Center for Learning is the governing body for this certification. Full details may be found at http://www.openagile.com/TeamMember. The training component of the OATM designation is available either by attending a virtual designated OATM in-house private Learning Event.
- Q: How do I become a PMI® Agile Certified Practitioner (PMI-ACP)?
- A: The Project Management Institute® (PMI) is the governing body for this certification. Full details may be found at https://www.pmi.org/certifications/types/agile-acp. The training component of the PMI-ACP® designation is available either by attending a designated virtual PMI-ACP in-house private Learning Event.
- Q: How do I become certified as a Team Kanban Practitioner® (TKP)?
- A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/team-kanban. The training component of the TKP designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated virtual TKP in-house private Learning Event.
- Q: How do I become certified as a Kanban Management Professional (KMP)?
- A: Kanban University® (KU) is the governing body for this certification. Full details may be found at https://leankanban.com/kmp-program. Note this is a two-class certification – you must complete BOTH the Kanban Systems Design® (KMP I) class AND the Kanban System Improvement® (KMP II) class. The training component of the KMP® designation is available either by attending BERTEIG virtual public Learning Events or as part of designated in-house private Learning Events.
- Q:How do I become a Scrum Inc. Scrum Master Product Owner® (SSMPO)?
- A: Scrum Inc® is the governing body for this certification and BERTEIG is licensed to deliver the training portion. Full details may be found at https://agileeducation.org. The training component of the SSMPO designation is available either by attending one of BERTEIG’s virtual public Learning Events or as part of a designated in-house private Learning Event.
- Q:How can I claim my CSM® or CSPO® or SSMPO® class for PDUs from PMI®?
- A: Please log in to your account on the PMI Continuing Certification Requirements System (CCRS) website at https://ccrs.pmi.org and enter the details of your learning experience to claim the hours. Be sure to enter all the details of the class you took (CSM or CSPO or SSMPO) to claim the appropriate PDUs (16 for 2-day and 24 for 3-day).
- Q: How can I claim other BERTEIG event PDUs from PMI®?
- A: If you have completed a Learning Event with BERTEIG that has appropriate content e.g. BERTEIG MicroLearning™ you may claim the PDUs as private learning hours on the PMI-CCRS website.
- If asked, you may need to show evidence of registration or attendance for the class. Obtaining PDUs is your responsibility and for more information, please refer to the PMI-CCR Certification Requirements Handbook at https://www.pmi.org/-/media/pmi/documents/public/pdf/certifications/ccr-certification-requirements-handbook.pdf?la=en.
- Q: What if I'm shy and don't like interacting with people?
- A: Our virtual Learning Events are highly interactive and we make them safe and comfortable for even the most shy people! Our facilitators are experts in creating an online environment where everyone is encouraged to participate without forcing you to do things or say things that might be uncomfortable. This is not like school. This is not like a university lecture. This is not like a high-pressure business meeting.
- Q: What if I'm just coming to get a certification?
- A: Okay! We know lots of people who have come to our virtual Learning Events in the past to only achieve a valuable certification. They have told us in no uncertain terms that it was still the best "course" they have ever attended, they learned far more than they expected to, and that they were excited to apply what they learned as soon as possible. Sure, you can attend just for the certification!
- Q: What do I need to do to prepare for the online course?
- A:There are three things you must do beforehand to prepare for BERTEIG online Learning Events.
1. Complete pre-work at training.berteig.com
2. Set up Zoom for video conferencing
3. Get familiar with Miro whiteboard collaboration
- For most Learning Events, there is some pre-work which must be completed before the class begins. Failure to do so, will mean rescheduling and application of the $150 Rescheduling Fee.
- Check the description of your Learning Event to see if there are any special requirements.
- Q: Do I need a laptop or can I use my phone?
- A: You will need a laptop or desktop for the BERTEIG Learning events. Handheld devices such as tablets and phones are not suitable for the interactive nature of the classes.
- Q: Do you provide copies of your slides?
- A: First of all, we usually don't use slides in our Learning Events - instead we have a moderate number of handouts and these are accessed in one place using the BERTEIG Learning Management System (LMS).
- The only exception to this is the SAFe training classes where we are a delivery partner and the materials come directly from Scaled Agile - in those classes there are typically a lot of slides to go through in the training.
- Q: When does my Learning Event start and finish?
- A: Normally our Learning Events start at 9:00am sharp and end by 4:30pm (Eastern Time +5:00 GMT). Some Learning Events may have other schedules. Please read the page about your particular Learning Event to know exactly what time it starts and ends. Be mindful that some courses have a substantial Theory portion that needs to be completed prior to the Classroom start.
- Q: Do you offer your virtual Learning Events as private sessions?
- A: Yes. Please contact firstname.lastname@example.org for more information and to receive a quote. Typically 'in-house' virtual sessions are scheduled six or more weeks after a contract has been signed - please ask for a quote as soon as possible if you think your need is urgent!
We can also create custom online Learning Events for an additional fee. We even do train-the-trainer programs for larger organizations who wish to leverage in-house staff.
Generally, we avoid doing the CSM, CSPO and SSMPO Learning Events as private virtual classes, and we encourage you to attend with your group to a public scheduled session.
- Q: What if I have an emergency and have to leave for some/part/most of the virtual class?
- A: It depends on the emergency. If it is a medical emergency for yourself or a family member, we will work with you to either re-schedule or refund your money depending on circumstances. We don't have a fixed policy about this.
For work related emergencies, we will not issue a refund, but will offer a spot to you at a future course at a 50% discount rate.
- Q: What does it mean when a session is "Guaranteed To Run"?
- A: Most BERTEIG Learning Events are given this designation, which means that if it's scheduled, we will run the class, even with just a few people registered. We do this to respect the time you have allotted to learning. Occasionally something may prevent us from running the class e.g. a health emergency, however we will do everything we can under normal circumstances to run scheduled classes; we take this seriously and it is our commitment to you.
- Q: Do you recommend any supplemental learning resources?
- A: Yes. We have a list of recommended reading for agility that is organized by type of BERTEIG Learning Event.
- Q: Does BERTEIG partner with others to advertise and deliver training?
- A: Yes. We partner with training resellers who can reach a different audience than the companies we normally serve. If you have a question about our resellers or if you are interested in establishing a partnership relationship please contact email@example.com.
- Q: I am a trainer myself. Can I list my courses on this website?
- A: No. This is one type of partnership that we are considering but have not yet established. If you are interested in this type of partnership, please contact firstname.lastname@example.org.